Side by side
Natterbox vs ZIWO
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidExtensioniPhone+1
Natterbox focuses on Salesforce-connected contact-center operations across voice and messaging channels. Its plan choice depends on whether you need the extra messaging, routing, and survey features in Premium.
Visit Natterbox Paid WebiPhoneAndroid
ZIWO combines phone, contact-center and omnichannel functions across web and mobile platforms. Plan choice depends on whether you need basic cloud calling, contact-center tools or enterprise deployment options.
Visit ZIWOThe facts
| Natterbox | ZIWO | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Android, Extension, iPhone, Web | Web, iPhone, Android |
| Lowest paid plan | Pro: $82 per user a month | Cloud Business Phone System: $40 a month |
| Plans published | 3 | 3 |
| Maker | Natterbox | ZIWO |
| Website | natterbox.com | ziwo.io |
| On call center software | #62 of 122 | #66 of 122 |
Natterbox: what it does well
- Managed directly within Salesforce
- AI assistants support voice, SMS, and WhatsApp
- Teams calls log data in Salesforce
- Recording files use 256-bit AES encryption
- Pro and Premium include 24/7 support
What to know first
- No free plan
- Webphone is unsupported on mobile browsers
- Freedom Mobile requires newer mobile operating systems
- Premium costs $146 per user monthly
ZIWO: what it does well
- Inbound and outbound calling
- IVR builder and workforce management
- Web, iOS and Android access
- Cloud Contact Center includes WhatsApp conversations
- Enterprise offers custom integrations
What to know first
- No free plan
- Business Phone System requires at least three users
- Paid plans start at $40.00 USD monthly
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