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ASAPP CXP
by ASAPP CXP
What ASAPP CXP is
ASAPP CXP is an enterprise customer service platform for resolving issues across voice and digital channels. It brings customer interactions, enterprise systems, and data together, with support for voice, chat, web, digital messaging, and mobile apps. GenerativeAgent can handle voice or chat interactions autonomously and involve a human when needed. Human-in-the-Loop Agent workflows let staff guide an AI interaction without transferring the customer. Teams can build and test agents with drag-and-drop orchestration, API connectors, and simulation before launch. CXP structures interaction history into a governed customer record containing intents, steps, systems touched, outcomes, approvals, and timestamps. Integrations cover CCaaS, CRM, ERP, ticketing, and data platforms through APIs, a Web SDK, MCP/A2A, and prebuilt connectors. ASAPP lists SOC 2 Type II and PCI DSS audits, plus Trust Center certifications including HITRUST, CCPA, HIPAA, and GDPR. It says zero data retention, PII redaction before storage, and no use of customer data to train models for other companies. Pricing is on request; demos and a proof of value are offered.
Who it suits
ASAPP describes CXP as purpose-built for enterprise customer service teams. It suits organizations needing AI-led voice and digital support with human guidance and enterprise integrations.
What it does well
- Voice and digital customer channels
- Human guidance without transfer
- Agent building and simulation tools
- Enterprise system integrations
- Multilingual support and API access
What to know first
- Pricing is available on request
- No free plan
- Designed for enterprise customer service teams
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| ASAPP CXP | Enterprise customer service platform · Book a demo | On request |
As asapp.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Verdict
ASAPP CXP combines autonomous and human-guided service interactions with orchestration, simulations, records, and broad integrations. Its paid, enterprise focus means prospective customers need to request pricing and evaluate it through a demo or proof of value.
Facts from ASAPP CXP's own pages
- AI agent
- GenerativeAgent autonomously handles customer interactions over voice or chat and can involve a human when needed. · asapp.com, 7 Oct 2026
- Build and test
- CXP includes drag-and-drop orchestration, API connectors, and simulation for building and testing agents before launch. · asapp.com, 7 Oct 2026
- Company founding
- ASAPP says its founder established the company in June 2015 to build AI specifically for customer service. · asapp.com, 7 Oct 2026
- Data handling
- ASAPP says it applies zero data retention and redacts PII before storage, and that customer data is not used to train models for other companies. · asapp.com, 7 Oct 2026
- Founded
- 2015 · asapp.com, 28 Sept 2026
- Free plan
- No · asapp.com, 23 Sept 2026
- Headquarters
- ASAPP is headquartered in New York City. · cx.asapp.com, 7 Oct 2026
- Human collaboration
- The Human-in-the-Loop Agent workflow lets human agents guide AI interactions without transferring the customer. · asapp.com, 7 Oct 2026
- Integrations
- The platform connects to voice and web chat channels and enterprise systems including CCaaS, CRM, ERP, ticketing, and data platforms, using APIs, a Web SDK, MCP/A2A, and prebuilt connectors. · asapp.com, 7 Oct 2026
- Intended users
- ASAPP describes CXP as purpose-built for enterprise customer service teams. · asapp.com, 7 Oct 2026
- Interaction intelligence
- CXP structures interaction history into a governed customer record with intents, steps, systems touched, outcomes, approvals, and timestamps. · asapp.com, 7 Oct 2026
- Security
- ASAPP lists SOC 2 Type II and PCI DSS audits and describes multi-factor authentication, SSO, intrusion monitoring, vulnerability management, and third-party penetration tests. · asapp.com, 7 Oct 2026
- Support and buying
- ASAPP invites prospective customers to book a demo with its customer experience AI experts and offers a proof of value before commitment. · asapp.com, 7 Oct 2026
- Trust certifications
- ASAPP’s Trust Center lists SOC 2 Type 2, PCI DSS v4.0.1, HITRUST, CCPA, HIPAA, and GDPR. · trust.asapp.com, 7 Oct 2026
- What it does
- ASAPP CXP unites customer interactions, enterprise systems, and data to resolve customer issues across voice and digital channels. · asapp.com, 7 Oct 2026
Where ASAPP CXP stands on Freedom251
- AI Customer Service Agents#18 of 56
- Call Center Software#67 of 122