Freedom251 › AI Customer Service Agents
Osewa
What Osewa is
Osewa is a paid AI-native customer-support platform with a unified inbox for email, Slack, Microsoft Teams, live chat, a customer portal, WhatsApp and Telegram. Its AI agents triage tickets, search knowledge bases and source code, and draft replies with source references. Teams can define actions through HTTP endpoints or MCP servers; human approval is the default, with per-action opt-in for automatic execution. The platform tracks SLA response and resolution times, detects breaches, and supports escalation policies and on-call schedules. Enterprise adds Salesforce, HubSpot and Dynamics 365 integrations for automatic customer onboarding. Osewa lists tenant isolation, audit trails, role-based access and passkeys. Pro costs $59 a month per agent and includes 2,000 AI credits per agent monthly and 20 AI actions per project. Enterprise pricing is custom.
Who it suits
Osewa suits support teams handling multiple communication channels that need AI-assisted tickets, workflow actions, human handoff and API access.
What it does well
- Unified inbox across listed channels
- AI drafts responses with source references
- Human approval for AI actions by default
- SLA tracking and breach detection
- 14-day trial available
What to know first
- No free plan
- Pro limits projects to 20 AI actions
- Enterprise has a 10-seat minimum
- Personal information stored in US data centers
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | $59 per agent / month; annual billing available at a 15% discount · 2,000 AI credits per agent / month · 20 AI actions per project · unlimited tickets & conversations · read-only seats $19/month | $59 a month |
| Enterprise | Custom annual contract, 10-seat minimum · 7,500 AI credits per agent / month · unlimited AI actions per project · read-only seats $39/month · dedicated US or EU instance option | On request |
As osewa.ai lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Osewa combines omnichannel support operations with configurable AI actions and SLA controls. Pro starts at $59 per agent monthly, while Enterprise adds integrations and a dedicated US or EU instance option.
Facts from Osewa's own pages
- AI actions
- Teams can define AI actions using HTTP endpoints or MCP servers, with human approval by default and per-action opt-in for auto-execution. · osewa.ai, 11 Oct 2026
- AI data handling
- Osewa says its AI model providers are configured not to use customer content to train or improve their models. · osewa.ai, 11 Oct 2026
- AI support
- Its AI agents triage tickets, search knowledge bases and source code, and draft responses with source references. · osewa.ai, 11 Oct 2026
- Channels
- The unified inbox supports email, Slack, Microsoft Teams, a live chat widget, a customer portal, WhatsApp, and Telegram. · osewa.ai, 11 Oct 2026
- Compliance
- The enterprise page lists SOC 2 Type 1 as in progress and GDPR DPA plus data protection. · osewa.ai, 11 Oct 2026
- CRM integrations
- Enterprise includes Salesforce, HubSpot, and Dynamics 365 integrations for automatic customer onboarding. · osewa.ai, 11 Oct 2026
- Hosting and residency
- Osewa says it processes and stores personal information in US data centers; Enterprise customers can opt for a dedicated US or EU instance. · osewa.ai, 11 Oct 2026
- Limits
- Pro includes 20 AI actions per project, while Enterprise includes unlimited AI actions per project. · osewa.ai, 11 Oct 2026
- Product
- Osewa describes itself as an AI-native omnichannel customer-support platform. · osewa.ai, 11 Oct 2026
- Security
- Osewa says it enforces tenant isolation beneath product features and offers audit trails, role-based access, and passkeys. · osewa.ai, 11 Oct 2026
- Support
- Pro includes email support with a 24-hour response, while Enterprise includes Slack Connect support with a four-hour business-hour response and dedicated onboarding. · osewa.ai, 11 Oct 2026
- Ticket operations
- The platform tracks SLA response and resolution times, detects breaches, and supports escalation policies and on-call schedules. · osewa.ai, 11 Oct 2026
Where Osewa stands on Freedom251
- AI Customer Service Agents#15 of 56