Osewa is a paid AI-native customer-support platform with a unified inbox for email, Slack, Microsoft Teams, live chat, a customer portal, WhatsApp and Telegram. Its AI agents triage tickets, search knowledge bases and source code, and draft replies with source references. Teams can define actions through HTTP endpoints or MCP servers; human approval is the default, with per-action opt-in for automatic execution. The platform tracks SLA response and resolution times, detects breaches, and supports escalation policies and on-call schedules. Enterprise adds Salesforce, HubSpot and Dynamics 365 integrations for automatic customer onboarding. Osewa lists tenant isolation, audit trails, role-based access and passkeys. Pro costs 59.00 USD per month per agent and includes 2,000 AI credits per agent monthly and 20 AI actions per project. Enterprise pricing is custom.
Who it is for
Osewa suits support teams handling multiple communication channels that need AI-assisted tickets, workflow actions, human handoff and API access.
What is good
- Unified inbox across listed channels
- AI drafts responses with source references
- Human approval for AI actions by default
- SLA tracking and breach detection
- 14-day trial available
What to know first
- No free plan
- Pro limits projects to 20 AI actions
- Enterprise has a 10-seat minimum
- Personal information stored in US data centers
Verdict
Osewa combines omnichannel support operations with configurable AI actions and SLA controls. Pro starts at 59.00 USD per agent monthly, while Enterprise adds integrations and a dedicated US or EU instance option.
Osewa plans and pricing
All plansCompared on AI customer service agents
- Free plan
- No
- Paid from
- $59/mo
- Supported channels
- Email, web chat, Slack, Microsoft Teams, WhatsApp, customer portal
- Workflow actions
- Yes
- Human handoff
- Yes
- API access
- Yes
