Konversio Pilot is a free, self-hosted AI support agent for teams that want control over their support stack and AI layer. It reads help articles, answers customer questions in chat, drafts replies, summarizes conversations, routes issues, and hands work to human agents. Listed features include source citations, reply suggestions, conversation outcomes, audience controls, FAQ suggestions, safeguards, and an analytics overview. Supported channels include email, live chat, WhatsApp, Telegram, and more. Release 0.0.3 adds imports from Intercom and Freshdesk plus WhatsApp template management for Cloud API and Twilio. Authenticated custom tools can call backend systems. Pilot can use an operator’s model keys, EU-hosted providers, or self-hosted models such as Gemma, Qwen, and Whisper. Operators can keep conversations, prompts, embeddings, and model traffic inside infrastructure they control. Konversio describes the project as non-profit and MIT-licensed, with no AI tiers or paywalled automation. It can be deployed in EU data centers and is hard-forked from Chatwoot CE v4.13.
Who it is for
Pilot suits teams seeking self-hosted support software, control of their AI layer, and digital sovereignty. It is also relevant to operators needing EU-hostable deployment and multiple support channels.
What is good
- Free plan with no paywalled automation
- Self-hosted data control
- Human handoff and issue routing
- Multiple listed support channels
- Supports operator or self-hosted models
What to know first
- Self-hosted deployment required
- Release 0.0.3 adds listed integrations
- Model operation depends on configured providers
- Hard-forked from Chatwoot CE v4.13
Verdict
Konversio Pilot combines AI-assisted support work with self-hosting and operator-controlled models. Its free, MIT-licensed approach suits teams prioritizing infrastructure and data control.
Compared on AI customer service agents
- Free plan
- Yes
