Konversio Pilot

Free plan Self-hosted

What Konversio Pilot is

Konversio Pilot is a free, self-hosted AI support agent for teams that want control over their support stack and AI layer. It reads help articles, answers customer questions in chat, drafts replies, summarizes conversations, routes issues, and hands work to human agents. Listed features include source citations, reply suggestions, conversation outcomes, audience controls, FAQ suggestions, safeguards, and an analytics overview. Supported channels include email, live chat, WhatsApp, Telegram, and more. Release 0.0.3 adds imports from Intercom and Freshdesk plus WhatsApp template management for Cloud API and Twilio. Authenticated custom tools can call backend systems. Pilot can use an operator’s model keys, EU-hosted providers, or self-hosted models such as Gemma, Qwen, and Whisper. Operators can keep conversations, prompts, embeddings, and model traffic inside infrastructure they control. Konversio describes the project as non-profit and MIT-licensed, with no AI tiers or paywalled automation. It can be deployed in EU data centers and is hard-forked from Chatwoot CE v4.13.

Who it suits

Pilot suits teams seeking self-hosted support software, control of their AI layer, and digital sovereignty. It is also relevant to operators needing EU-hostable deployment and multiple support channels.

What it does well

Free plan with no paywalled automation
Self-hosted data control
Human handoff and issue routing
Multiple listed support channels
Supports operator or self-hosted models

What to know first

Self-hosted deployment required
Release 0.0.3 adds listed integrations
Model operation depends on configured providers
Hard-forked from Chatwoot CE v4.13

Verdict

Konversio Pilot combines AI-assisted support work with self-hosting and operator-controlled models. Its free, MIT-licensed approach suits teams prioritizing infrastructure and data control.

Facts from Konversio Pilot's own pages

AI features: Pilot includes source citations, reply suggestions, conversation outcomes, audience controls, FAQ suggestions, safeguards, and an analytics overview. · konversio.org, 5 Oct 2026
Channels: The site lists email, live chat, WhatsApp, Telegram, and more as supported channels. · konversio.org, 5 Oct 2026
Custom tools: Konversio supports authenticated API calls from custom tools to backend systems. · konversio.org, 5 Oct 2026
Data control: Konversio says operators can self-host and keep customer conversations, prompts, embeddings, and model traffic within infrastructure they control. · konversio.org, 5 Oct 2026
Deployment: Konversio says it can be deployed in EU data centers and describes itself as EU-hostable and self-hosted by design. · konversio.org, 5 Oct 2026
Integrations: The 0.0.3 release adds data imports from Intercom and Freshdesk, and WhatsApp template management for Cloud API and Twilio. · github.com, 5 Oct 2026
License: Konversio describes itself as non-profit and MIT-licensed, with no AI tiers or paywalled automation. · konversio.org, 5 Oct 2026
Model options: Pilot is designed to run with the operator’s model keys, EU-hosted providers, or self-hosted open models such as Gemma, Qwen, and Whisper. · konversio.org, 5 Oct 2026
Origin: Konversio says it is hard-forked from Chatwoot CE v4.13. · konversio.org, 5 Oct 2026
Product: Pilot is Konversio’s AI support agent, which reads help articles, answers customer questions in chat, drafts replies, summarizes conversations, routes issues, and hands off to humans. · konversio.org, 5 Oct 2026
Security: The 0.0.3 release lists audit logs, webhook validation, SSRF hardening, safer file uploads and CSV exports, and sign-in and session hardening. · github.com, 5 Oct 2026
Who it is for: Konversio describes its intended users as teams seeking to own their support stack, control their AI layer, and deploy for digital sovereignty. · konversio.org, 5 Oct 2026

Where Konversio Pilot stands on Freedom251

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