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Best Support Bots in 2026

Support bots help answer customer questions through channels such as websites, apps and APIs. This list covers hosted and self-hosted options for support teams and developers.

20 apps
Research read 10 Oct 2026
How the order is worked out

1

Chatwoot
by Chatwoot
Free plan Open source AndroidAPIiPhone+3

Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options.

9.1 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
2

Chatbase
by Chatbase
Free plan AndroidAPIiPhone+1

Choose Chatbase if your team wants no-code customer-facing agents that can draw from varied knowledge sources and use connected-system actions.

7.7 Free plan · paid from $40/mo · 7-day trial Visit site
3

Celetel
by Celetel
Free plan APIWeb

Celetel combines campaign messaging, chatbot building, and shared support conversations across several channels.

7.4 From ₹1,599/mo · 14-day trial Visit site
4

ChatterMate

Free plan Web

ChatterMate offers a free starting tier and two paid plans with higher usage and retention limits.

7.1 Free plan · paid from $19/mo Visit site
5

Denser

Free plan APIWeb

Denser combines grounded chatbot answers with helpdesk tickets, human escalation and source-quality tools. Its plan limits vary substantially by bots, users, queries, storage and retention.

7.1 Free plan · paid from $39/mo · 7-day trial Visit site
6

Freshdesk
by Freshdesk
Free plan API

Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

7.0 From $19/mo (annual) · 14-day trial Visit site
7

Stept

Free plan APIExtensionLinux+4

Stept offers a free self-hosted plan alongside cloud tiers with stated prices and resolution allowances.

7.0 Free plan · paid from $19/user/mo Visit site
8

Konversio Pilot

Free plan Self-hosted

Konversio Pilot combines AI-assisted support work with self-hosting and operator-controlled models. Its free, MIT-licensed approach suits teams prioritizing infrastructure and data control.

6.4 Free plan Visit site
9

ChatBot
by ChatBot
Free trial APIWeb

ChatBot combines trained automated replies, visual workflow design, human handoff, analytics, and many listed integrations. It is paid software with a 14-day trial and plan limits that vary by tier.

6.2 From $19/user/mo (annual) · 14-day trial Visit site
10

Hey Support

Free plan Web

Choose Hey Support if you need automated customer support across multiple channels and want a human handoff option.

6.0 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
11

Hay.chat

Free trial APIWeb

5.9 From €50/mo · 30-day trial Visit site
12

Intercom
by Intercom
Free trial AndroidiPhoneWeb

Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

5.9 From $29/user/mo (annual) · 14-day trial Visit site
13

Salesforce Agentforce
by Salesforce
Free plan Web

5.8 Free plan · paid from $2 Visit site
14

Cognigy
by Cognigy
Paid APISelf-hostedWeb

Choose Cognigy if your contact center needs an enterprise agent platform with visual design, integrations and deployment across multiple channels.

5.7 Pricing on request Visit site
15

InteraOne

Free plan Web

5.6 Free plan · paid from $9/mo Visit site
16

Genesys Cloud Agentic Virtual Agent

Paid APIWeb

Genesys Cloud Agentic Virtual Agent combines automated workflow actions with cross-channel context and human escalation. Buyers should account for token requirements and possible usage-based charges.

5.5 From $75/user/mo (annual) Visit site
17

TeamSupport
by TeamSupport
Paid API

TeamSupport brings core customer-support workflows into one paid service, with automation and customer-facing resources.

4.9 From $45/user/mo (annual) Visit site
18

HubSpot Agent Builder

Paid Web

4.4 Visit site
19

Open

Paid Web

Choose Open if your support operation needs an AI service agent across multiple channels and you want human handoff, routing, and workflow automation.

4.4 From $0.75 · 30-day trial Visit site
20

Zendesk AI Agents

Paid Web

Pick Zendesk AI Agents if your support operation spans several channels and needs automation with human escalation. Look elsewhere if you require a free plan or a platform beyond the web.

4.1 From $19/mo (annual) · 14-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare the free plan, paid starting price and trial terms before you choose. Check whether the platform fits your channels, languages, knowledge sources, agent handoff and resolution reports. If code access matters, read the licence and confirm the hosting model.

Questions

Which support bots list a free plan?

ChatterMate, Denser and Hey Support list a free plan. Check the plan details and paid starting price before choosing.

Which support bots offer a trial?

Denser has a 7-day trial, Hey Support offers 15 days and Hay.chat provides 30 days.

What paid starting prices are listed?

Plans from $19 per month are listed for ChatterMate and Hey Support. Denser starts at $39 monthly, Hay.chat at €50 monthly and Genesys Cloud Agentic Virtual Agent at $75 per user monthly on annual billing.

Do these tools support self-hosting?

Self-hosted is one of the platforms represented in this category. Confirm the selected tool's deployment options and licence before purchase.

What should I compare between support bots?

Check each bot's free plan, paid starting price, generative AI answers, customer channels, knowledge sources, supported languages, agent handoff and resolution reporting.

Questions

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