Zendesk AI Agents

What Zendesk AI Agents is

Zendesk AI Agents is a paid, web-based customer-service product for managing conversations across social, web, mobile, voice, email and messaging channels. It can perform workflow actions, support multilingual conversations and pass a conversation to a human when assistance is needed. Voice support and API access are included. Zendesk lists pricing from $19/mo when billed annually, with a 14-day trial and no free plan. The Support Team plan is $19 a month, billed yearly, and includes email and ticketing, ticket routing, automations and triggers. Suite Team is listed at $55 a year and includes AI Agents, messaging and live chat, and telephony. Suite Professional is listed at $115 a year, with skills-based routing, an IVR phone tree and Admin Copilot. These plans cover automated workflows, omnichannel support and human escalation for teams using Zendesk through a web browser.

Who it suits

It suits support teams that need customer conversations across social, web, mobile, voice, email and messaging. Teams needing multilingual handling, workflow actions, API access or human handoff can use the listed capabilities.

Limits

The free option is unavailable. The listed trial lasts 14 days, and the entry pricing begins at $19/mo when billed annually.

Getting started

1. Open the Zendesk AI Agents website
2. Start the 14-day trial or choose a paid plan
3. Select Support Team, Suite Team or Suite Professional
4. Use the web platform to configure supported channels and workflows
5. Connect through the API if your setup requires API access

Verdict

Pick Zendesk AI Agents if your support operation spans several channels and needs automation with human escalation. Look elsewhere if you require a free plan or a platform beyond the web.