FREEDOM251

Freedom251 › Customer Service

Free and open first

Best Contact Center Quality Assurance Software in 2026

Contact center QA software reviews customer interactions, evaluates agent performance, examines speech and digital conversations, and stores records. This list is for teams comparing tools for contact center monitoring and coaching needs.

  1. 1

    Convin

    Free plan AndroidAPIiPhone+1

    Convin combines conversation analysis, live agent guidance, and automated quality scoring across several channels.

    7.5 Pricing on request Visit site
  2. 2

    MaestroQA

    Free plan APIExtensionMac+2

    Choose Rippit for omnichannel conversation QA that combines AI analysis with scoring, calibration, and coaching workflows.

    7.2 Pricing on request Visit site
  3. 3

    Scorebuddy Conversation Analytics

    Free plan APIWeb

    Scorebuddy Conversation Analytics combines interaction analysis with topic, sentiment, and contact-driver views.

    6.8 Pricing on request · 14-day trial Visit site
  4. 4

    Voxjar

    Free plan APIWeb

    Voxjar pairs automated call scoring with coaching and conversation summaries. Consider the AI credit limits and plan features when deciding whether it fits your call QA workflow.

    6.6 Free plan · paid from $90/mo · 14-day trial Visit site
  5. 5

    CallSea

    Free trial APIWeb

    CallSea provides configurable call transcription and scoring, with reports and integrations for business workflows.

    6.2 From 690 PLN/mo Visit site
  6. 6

    MaxContact Auto QA

    by MaxContact Auto QA
    Free trial APIExtensionWeb+1

    Auto QA combines configurable scoring, transcript evidence, and controls for selecting which interactions to review. Pricing is by request, so teams will need a customized quote to assess the cost.

    6.1 Pricing on request Visit site
  7. 7

    MiaRec

    Free trial APILinuxSelf-hosted+2

    MiaRec combines conversation analysis, quality workflows, and follow-up management for contact-center teams.

    6.1 From $25/user/mo Visit site
  8. 8

    Enthu.AI

    Free trial Web

    Choose Enthu.AI if your contact center needs AI-assisted scoring, coaching workflows, and broad QA coverage, with call intelligence linked to tools such as HubSpot.

    5.9 14-day trial Visit site
  9. 9

    Cresta

    Paid APIExtensionWeb

    Choose Cresta if a large enterprise operation needs AI agents, agent guidance, conversation analysis, and operational controls in one customer experience platform.

    5.7 Pricing on request Visit site
  10. 10

    CallFinder

    Paid Web

    CallFinder combines searchable transcripts, scoring and conversation analysis with support from an assigned Speech Analyst.

    5.6 Pricing on request Visit site
  11. 11

    AgentAssist

    Paid APIWeb

    AgentAssist combines call analytics, quality review, coaching, and real-time assistance for contact centers.

    5.5 Pricing on request Visit site
  12. 12

    Five9 Interaction Analytics

    Paid APIWeb

    Five9 Interaction Analytics combines conversation analysis, multilingual capabilities and quality-management data.

    5.5 Pricing on request Visit site
  13. 13

    Daisee

    Paid Web

    Daisee combines automated QA, conversation analytics, risk detection, and contact-centre review tools in a web platform.

    5.4 From $99/mo Visit site
  14. 14

    CallMiner Analyze

    Paid Web
    5.3 Pricing on request Visit site
  15. 15

    Happitu

    Paid Web

    Choose Happitu if your contact center needs automated QA across several interaction channels, with coaching tools and customer-experience insights.

    5.2 From $250/mo Visit site
  16. 16

    CallScriber

    Paid

    Choose CallScriber if your contact center or operations team needs to search, categorize, and review customer interactions at scale.

    5.1 Pricing on request Visit site
  17. 17

    NICE CXone

    by NICE CXone
    Paid Web
    5.1 From $110/mo Visit site
  18. 18

    Observe.AI Conversation Intelligence

    Paid Web

    Observe.AI combines customer-facing agents, human-agent guidance and interaction evaluation for enterprise contact centers.

    5.1 Pricing on request Visit site
  19. 19

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.1 Pricing on request Visit site
  20. 20

    TouchPoint One Quality Management

    Paid APIWeb

    TouchPoint One combines interaction scoring, coaching workflows and compliance reporting for contact center operations.

    5.1 From $29.23/user/mo Visit site
  21. 21

    Genesys Cloud Quality Management

    Paid Web

    Genesys Cloud Quality Management brings quality monitoring and analytics into a broader contact center plan lineup.

    4.7 From $75/user/mo (annual) Visit site
  22. 22

    Zendesk AI Agents

    Paid Web

    Pick Zendesk AI Agents if your support operation spans several channels and needs automation with human escalation. Look elsewhere if you require a free plan or a platform beyond the web.

    4.1 From $19/mo (annual) · 14-day trial Visit site
  23. 23

    Gistly

    Paid
    4.0 Pricing on request Visit site
  24. 24

    Verint Quality Management

    Paid Web
    3.9 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Use the list to compare free access, trial terms, starting paid rates, supported platforms and QA capabilities including automatic scoring, speech analytics, digital-channel review, screen capture, evaluation forms and retention. If code access matters, check the open-source licence; confirm limits and retention before choosing.

Questions

Is a free plan available?

Check each product entry for free-plan availability, including its features, limits and eligibility.

Can I try a tool before paying?

Check each product entry for free-trial availability. Trial length and conditions differ, so confirm them with the vendor.

What does paid pricing look like?

Paid costs may appear as an initial rate or require a vendor quote. CallSea starts at 690 PLN/mo, Daisee at $99/mo and Genesys Cloud Quality Management at $75/user/mo annually.

Which platforms are supported?

The listed deployment options are web, API, Windows, browser extension, macOS and self-hosted. Check the product entry for its platform details.

What QA features should I compare?

Review automatic quality scoring, speech analytics, digital-channel QA, screen recording, evaluation-form support and data retention.

More in Customer Service