Freedom251 › Customer Service QA Software
CallFinder
What CallFinder is
CallFinder is web-based speech analytics software that turns recorded customer conversations into insights for agent coaching, productivity and customer experience. Agent scorecards can monitor and score thousands of calls against coaching goals, upsells, KPIs and customer experience criteria. Searchable transcripts help teams find recurring issues, key phrases, call reasons and revenue opportunities. Sentiment and emotion analysis classifies calls as positive, negative or neutral, while silence and overtalk detection can help QA managers spot conversation patterns and customer pain points. Analytics reports can be customized and shared with QA teams, agents and decision makers. CallFinder says it can ingest recordings and metadata through API access from any telephony system and call recording provider. A custom implementation is typically completed in 4–6 weeks, with the company handling most implementation requirements. Each client is assigned a Speech Analyst to work with its QA team on goals and ongoing optimization. CallFinder says it is SOC 2 compliant and can execute a Business Associate Agreement upon request for customers with HIPAA requirements. Pricing is on request; there is no free plan listed.
Who it suits
CallFinder suits contact centers seeking call analysis for coaching, quality assurance and customer experience. The company says it serves organizations of any size and industry, including healthcare, credit unions, crisis centers, collections and insurance.
What it does well
- Scorecards can monitor and score thousands of calls.
- Searchable transcripts surface phrases and call reasons.
- Reports can be customized and shared.
- Works with any telephony and call recording provider.
- Each client receives a Speech Analyst.
What to know first
- No free plan is listed.
- Pricing is available on request.
- Custom implementation typically takes 4–6 weeks.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom pricing | custom to client and call center environment · unlimited users · analyst support hours depend on plan · integration included | On request |
As mycallfinder.com lists them, read 2 Oct 2026. The maker's own page has the final word.
Verdict
CallFinder combines searchable transcripts, scoring and conversation analysis with support from an assigned Speech Analyst. Teams should account for custom pricing and an implementation period typically measured in weeks.
Facts from CallFinder's own pages
- Call scoring
- Agent scorecards can monitor and score thousands of calls for coaching, upsells, KPIs, and customer experience. · mycallfinder.com, 2 Oct 2026
- Founded
- 1990 · mycallfinder.com, 28 Sept 2026
- Headquarters
- South Burlington, Vermont, United States · mycallfinder.com, 28 Sept 2026
- HIPAA
- CallFinder says it serves customers with HIPAA requirements and can execute a Business Associate Agreement upon request. · mycallfinder.com, 2 Oct 2026
- Implementation
- The company says a custom solution is typically completed in 4–6 weeks, with its team handling most implementation requirements. · mycallfinder.com, 2 Oct 2026
- Integrations
- CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata. · mycallfinder.com, 2 Oct 2026
- Intended users
- CallFinder says it serves contact centers of any size and industry, including credit unions, healthcare, crisis centers, collections, and insurance. · mycallfinder.com, 2 Oct 2026
- Managed support
- Each client is assigned a Speech Analyst who works with its QA team on goals and ongoing optimization. · mycallfinder.com, 2 Oct 2026
- Reporting
- Analytics reports can be customized and shared with QA teams, agents, and decision makers. · mycallfinder.com, 2 Oct 2026
- Security
- CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information. · mycallfinder.com, 2 Oct 2026
- Sentiment and emotion
- Sentiment and emotion analysis identifies whether a call is positive, negative, or neutral to support coaching. · mycallfinder.com, 2 Oct 2026
- Silence and overtalk
- Silence and overtalk detection helps QA managers identify conversation trends and customer pain points. · mycallfinder.com, 2 Oct 2026
- Transcriptions
- Searchable call transcriptions help identify trending issues, key phrases, call reasons, and revenue opportunities. · mycallfinder.com, 2 Oct 2026
- What it does
- CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience. · mycallfinder.com, 2 Oct 2026
Where CallFinder stands on Freedom251
- Customer Service QA Software#16 of 63
- Call Center Speech Analytics Software#13 of 37
- Contact Center Quality Assurance Software#10 of 24