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OttoQA
What OttoQA is
OttoQA scores contact center interactions against a customer’s existing quality-assurance forms and produces evaluations, behavior trends, coaching plans, and call summaries. It supports voice, chat, email, and help desk interactions, with options for statistically valid sampling or scoring every call. The product page says it supports any language and predicts CSAT and NPS for each call using interaction content, sentiment, intent, and behavioral signals. Redo provides AI role-play for new-hire practice, remediation, and continued skills training. Setup begins with customer QA forms and includes calibration through a 200-call proof of concept. OttoQA says it does not retain call recordings or raw transcripts on its servers and masks PII/PHI before storage. It states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit, and AES-256 encryption at rest; SOC 2 is in progress. The web service is paid, offers a free trial, and has no free plan. Setup is listed at 1000.00 USD once; custom pricing applies above 10,000 evaluations per month.
Who it suits
It is aimed at contact centers, including BPO, healthcare, financial services, retail and ecommerce, debt collection, sales, and customer support teams. It may fit teams seeking interaction scoring and structured coaching workflows.
What it does well
- Scores voice, chat, email, and help desk interactions
- Supports sampling or scoring every call
- Redo offers AI role-play for agent training
- Masks PII/PHI before storage
- Includes calibration through a 200-call proof of concept
What to know first
- No free plan
- One-time setup is 1000.00 USD
- Custom pricing applies above 10,000 monthly evaluations
- SOC 2 is in progress
Limits
There is no free plan. The listed one-time implementation setup is 1000.00 USD; custom pricing applies to more than 10,000 evaluations per month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Setup | One-time implementation setup | $1,000, paid once |
| Enterprise | More than 10,000 evaluations per month | On request |
| Usage-based | $1,007 monthly at the calculator’s displayed volume; $12,084 yearly; $1,000 one-time setup · Usage-based; calculator shows 1,000 evaluations/month; custom pricing above 10,000 evaluations/month | $1.01 a month |
As ottoqa.com lists them, read 19 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the OttoQA website.
- Start with a free trial.
- Provide your existing QA forms for onboarding.
- Use the 200-call proof of concept for calibration.
- Allow for the one-time implementation setup listed at 1000.00 USD.
Verdict
OttoQA combines contact center scoring with coaching and role-play, across multiple interaction channels. It offers a free trial, while setup costs 1000.00 USD once and larger evaluation volumes use custom pricing.
Questions
Does OttoQA offer a free plan or free trial?
It has no free plan, but a free trial is available.
What does OttoQA cost?
One-time implementation setup is listed at 1000.00 USD. Custom pricing applies above 10,000 evaluations per month, and the standard plan is month to month with cancellation anytime.
Which interaction channels does OttoQA support?
The site lists voice, chat, email, and help desk interactions.
How does onboarding work?
Onboarding begins with the customer’s QA forms and includes calibration through a 200-call proof of concept.
What does OttoQA say about security and compliance?
It says it does not retain call recordings or raw transcripts on its servers and masks PII/PHI before storage. It states HIPAA and PCI-DSS compliance, TLS 1.2+ in transit, and AES-256 at rest; SOC 2 is in progress.
Who built OttoQA?
OttoQA says it was built inside Expivia, a 600+ seat BPO in Erie, Pennsylvania, and identifies Tom Laird as founder and CEO.
Facts from OttoQA's own pages
- Agent training
- Redo provides AI role-play for contact center agents, including new-hire practice, remediation, and ongoing skills training. · ottoqa.com, 3 Oct 2026
- Channels
- The site lists voice, chat, email, and help desk interactions as supported channels. · ottoqa.com, 3 Oct 2026
- Compliance and encryption
- OttoQA states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit, and AES-256 encryption at rest; SOC 2 is listed as in progress. · ottoqa.com, 3 Oct 2026
- CSAT and NPS
- OttoQA says it predicts CSAT and NPS on every call using interaction content, sentiment, intent, and behavioral signals. · ottoqa.com, 3 Oct 2026
- Evaluation setup
- The company says onboarding begins with customer QA forms and includes calibration using a 200-call proof of concept. · ottoqa.com, 3 Oct 2026
- Headquarters
- Erie, Pennsylvania, United States · ottoqa.com, 28 Sept 2026
- Hosting and uptime
- The security page says servers are located in the United States and cites a 99.9% uptime SLA. · ottoqa.com, 3 Oct 2026
- Intended customers
- The company describes OttoQA as built for contact centers and names BPO, healthcare, financial services, retail and ecommerce, debt collection, sales, and customer support as industries served. · ottoqa.com, 3 Oct 2026
- Languages
- The product page says it supports any language. · ottoqa.com, 3 Oct 2026
- Maker
- OttoQA says it was built inside Expivia, a 600+ seat BPO in Erie, Pennsylvania, and identifies Tom Laird as founder and CEO. · ottoqa.com, 3 Oct 2026
- Pricing limits
- The pricing page lists custom pricing for more than 10,000 evaluations per month and says the standard plan is month to month with cancellation anytime. · ottoqa.com, 3 Oct 2026
- Sampling
- It offers statistically valid call sampling or scoring every call. · ottoqa.com, 3 Oct 2026
- Security
- The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage. · ottoqa.com, 3 Oct 2026
- Support
- OttoQA says it will complete vendor security questionnaires, provide additional documentation, or meet with a customer’s compliance team. · ottoqa.com, 3 Oct 2026
- What it does
- OttoQA scores contact center interactions against a customer’s existing QA forms and generates evaluations, behavior trends, coaching plans, and call summaries. · ottoqa.com, 3 Oct 2026
Where OttoQA stands on Freedom251
- Customer Service QA Software#13 of 63
- Call Center Quality Management Software#17 of 24