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Five9 Interaction Analytics

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What Five9 Interaction Analytics is

Five9 Interaction Analytics analyzes captured customer conversations to help contact centers examine customer experience and agent performance. It covers voice, email and chat, and lists transcription of all recorded calls. Analysis options include speech and text processing, ad hoc queries, topic identification, trend and root cause analysis, and automated quality scoring and evaluation assignment. AI capabilities include natural language understanding and sentiment, emotion and acoustic analysis. Five9 lists 28 supported languages, language detection, handling multiple languages in one interaction and multilingual call transcription. Analytics can support quality evaluations, with results available during evaluations, tags in transcripts and metadata in Quality Management queries. Reporting includes trend reports, dashboards, word clouds and statistical comparison. CRM integrations include Salesforce, ServiceNow, Microsoft, Oracle and Zendesk; unified communications options include Microsoft Teams, Nextiva, Zoom Phone and RingCentral. APIs and SDKs support connections to enterprise and proprietary applications. Digital costs $119 a month per concurrent user; Core costs $159 a month per concurrent user. Both require at least 50 seats, and usage-based pricing may apply. Pricing for other listed plans is available through sales.

Who it suits

Five9 Interaction Analytics is suited to contact centers seeking conversation analysis for customer journeys, compliance or quality management. It is described for enterprise, mid-market and SMB customers.

What it does well

  • Analyzes voice, email and chat interactions.
  • Lists 28 supported languages and language detection.
  • Quality analytics appear in evaluations and transcripts.
  • APIs and SDKs support enterprise and proprietary connections.

What to know first

  • No free plan is listed.
  • Digital and Core require at least 50 seats.
  • Usage-based pricing may apply.
  • Several plan prices require contacting sales.

Limits

Digital and Core pricing is per concurrent user with a 50-seat minimum, and usage-based pricing may apply. Digital covers digital channels only; Core covers all channels with essential AI.

Plans

PlanBilled and limitsPrice
DigitalMonthly/Seat · Digital channels only · prices per concurrent user · minimum 50 seats · usage-based pricing may apply$119 a month
CoreMonthly/Seat · All channels with AI essential · prices per concurrent user · minimum 50 seats · usage-based pricing may apply$159 a month
PlusContact Sales for flexible pricing · All channels with advanced AI · prices per concurrent user · minimum 50 seats · usage-based pricing may applyOn request
EnterpriseContact Sales for flexible pricing · All channels with Advanced AI and WEM · prices per concurrent user · minimum 50 seats · usage-based pricing may applyOn request
ProContact Sales for flexible pricing · All channels with AI essentials and WEM · prices per concurrent user · minimum 50 seats · usage-based pricing may applyOn request

As five9.com lists them, read 5 Oct 2026. The maker's own page has the final word.

Getting started

  1. Open the Five9 Interaction Analytics website
  2. Choose Digital, Core, Plus, Pro, or Enterprise
  3. Contact Five9 for plans requiring sales discussion
  4. Select the API or web platform route
  5. Connect listed CRM, communications, or proprietary systems
  6. Configure analytics and quality-management workflows

Verdict

Five9 Interaction Analytics combines conversation analysis, multilingual capabilities and quality-management data. Buyers should account for the 50-seat minimum and possible usage-based pricing when considering listed per-seat plans.

Questions

How much does Five9 Interaction Analytics cost?

Digital is $119 a month per seat. Core is $159 a month per seat; Plus, Pro, and Enterprise use contact-sales pricing.

Is there a free plan?

No. Five9 lists the product as paid.

Which platforms are supported?

The listed platforms are API and web.

What integrations are available?

CRM options include Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk. Unified communications options include Microsoft Teams, Nextiva, Zoom Phone, and RingCentral.

Does it support single sign-on?

Yes, single sign-on is listed.

Facts from Five9 Interaction Analytics's own pages

AI analysis
Listed capabilities include AI-based natural language understanding and sentiment, emotion, and acoustic analysis. · five9.com, 4 Oct 2026
Analysis features
Features include trend and root cause analysis, ad hoc queries, automated quality scoring and evaluation assignment, speech and text analysis, and automatic topic identification. · five9.com, 5 Oct 2026
APIs
Five9 APIs and SDKs support integrations with enterprise and proprietary applications, including ERP, billing, reporting, and unified communications systems. · five9.com, 5 Oct 2026
Audience
Five9 describes its platform as serving enterprise, mid-market, and SMB customers worldwide. · five9.com, 5 Oct 2026
Business insights
It helps identify customer journey bottlenecks, improve interaction outcomes, manage compliance, and improve quality management programs. · five9.com, 5 Oct 2026
Channels and transcription
The product supports voice, email, and chat and provides 100% recorded call transcription. · five9.com, 5 Oct 2026
Company background
Five9 says it was founded in 2001 and is a provider of cloud contact center software. · five9.com, 5 Oct 2026
CRM integrations
Five9 lists pre-built CRM integrations with Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk. · five9.com, 5 Oct 2026
Founded
2001 · five9.com, 28 Sept 2026
Headquarters
San Ramon, California, USA · five9.com, 28 Sept 2026
Integrations
Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand. · five9.com, 4 Oct 2026
Intended use
Five9 describes the analytics as helping contact centers identify customer journey bottlenecks, manage compliance, improve interaction outcomes, and strengthen quality management programs. · five9.com, 4 Oct 2026
Language and sentiment
Five9 lists AI-based natural language understanding, sentiment, emotion, and acoustic analysis, plus 28 supported languages and language detection. · five9.com, 5 Oct 2026
Languages
The product page lists 28 supported languages, language detection, multiple languages in a single interaction, and multilingual call transcription. · five9.com, 4 Oct 2026
Pricing limits
Five9 says listed prices are per concurrent user, have a 50-seat minimum, and may involve usage-based pricing. · five9.com, 4 Oct 2026
Purpose
Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance. · five9.com, 5 Oct 2026
Quality management
Analytics results can appear during evaluations, with tags visible in transcripts and analytics metadata available in quality management queries. · five9.com, 5 Oct 2026
Reporting
Trend and root cause tools include automatic topic identification, trend reports and dashboards, word cloud visualization, and statistical comparison. · five9.com, 5 Oct 2026
Security and compliance
Five9's pricing page says bundled seats include geo redundancy, SRTP, and call recording; it also notes that SMS usage charges apply and AI includes 3,000 minutes per bundled seat plus usage. · five9.com, 5 Oct 2026
Security documentation
Five9 says its Trust Center provides security, privacy, and compliance information and includes industry assessment responses such as SIG and CAIQ. · trustcenter.five9.com, 4 Oct 2026
Support
Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access. · five9.com, 5 Oct 2026
Unified communications integrations
Five9 lists pre-built integrations with Microsoft Teams, Nextiva, Zoom Phone, and RingCentral. · five9.com, 5 Oct 2026

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