No. 21 of 42 ·Social Media Customer Service Software

Five9 Interaction Analytics

Name: Five9 Interaction Analytics
Price: 119 USD

No platforms listed · paid plans from $119/mo

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Freedom report

No signalScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely0 of 6 device platforms
DocumentedThinly documented

Five9 Interaction Analytics is ranked #21 of 42 in social media customer service software on Freedom251. Paid plans start at $119/mo.

Five9 Interaction Analytics plans and pricing

All plans

Digital $119/mo Monthly/Seat Digital channels only · per concurrent user · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026

Core $159/mo Monthly/Seat All channels with AI essential · per concurrent user · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026

Plus Not published Contact Sales for flexible pricing All channels with advanced AI · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026

Enterprise Not published Contact Sales for flexible pricing All channels with Advanced AI and WEM · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026

Pro Not published Contact Sales for flexible pricing All channels with AI essentials and WEM · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026

Compared on social media customer service software

Real-time monitoring: Yes
Speech analytics: Yes
Sentiment analysis: Yes
Quality scorecards: Yes

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The record

Purpose: Five9 Interaction Analytics analyzes captured customer conversations to provide insights into customer experience and agent performance.
Analysis features: The product offers trend and root cause analysis, ad hoc queries, automated quality scoring and evaluation assignment, speech and text analysis, and automatic topic identification.
Channels and transcription: The product lists voice, email, and chat channels and 100% recorded call transcription.
AI analysis: Listed capabilities include AI-based natural language understanding and sentiment, emotion, and acoustic analysis.
Languages: The product page lists 28 supported languages, language detection, multiple languages in a single interaction, and multilingual call transcription.
Quality Management: Analytics results are available during evaluations, analytics tags appear in transcripts, and analytics metadata is available in QM queries.
Reporting: Trend and root cause analysis includes automatic topic identification, trend reports and dashboards, word clouds, and statistical comparison.
Integrations: Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand.
Security and compliance: Five9's Trust Center lists SOC 2 Type 2, ISO/IEC 27017:2015, ISO/IEC 27001:2022, PCI DSS v4.0.1, HIPAA, HITECH, GDPR, and other compliance materials.
Security documentation: Five9 says its Trust Center provides security, privacy, and compliance information and includes industry assessment responses such as SIG and CAIQ.
Support: The listed Digital and Core bundles include 24/7 world-class support.
Pricing limits: Five9 says listed prices are per concurrent user, have a 50-seat minimum, and may involve usage-based pricing.
Intended use: Five9 describes the analytics as helping contact centers identify customer journey bottlenecks, manage compliance, improve interaction outcomes, and strengthen quality management programs.
Founded: 2001
Price from: $119/mo

Where it ranks on Freedom251

Best Social Media Customer Service Software in 2026#21 of 42
Best Contact Center Workforce Management Software in 2026#24 of 34
Best Contact Center Analytics Software in 2026#13 of 29
Best Customer Service Gamification Software in 2026#12 of 25
Best Call Center Workforce Management Software in 2026#17 of 23

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Sources

five9.com/products/capabilities/interaction-analy· checked 4 Oct 2026
five9.com/products/pricing· checked 4 Oct 2026
trustcenter.five9.com· checked 4 Oct 2026