Best Call Center Workforce Management Software in 2026
Updated
In short: Daktela WFM is ranked #1 of 26 as of 8 October 2026, ahead of GetWFM and Turnella. The best-ranked option with a free plan is GetWFM. The lowest first paid tier on this page is HiveDesk Contact Center WFM at $5/mo.
Planning call center staffing means balancing forecast demand with schedules and the operational changes that occur during the day. Compared on volume forecasting, forecast granularity, and skills-based scheduling, these software options also include criteria such as adherence tracking, intraday management, and agent self-service. Check deployment model, free-plan availability, and paid-from pricing as part of assessing fit. Daktela WFM, Turnella, and Dialpad WFM are among the options to weigh. Consider what forecasting detail your team needs, how schedules account for agent skills, and which supervisors’ or agents’ day-to-day management tasks the listed capabilities address.
26 call center workforce management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
3 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Daktela WFMWeb · Windows · Mac · Android · iPhone · API | Three bars | — | 5 of 6 | €20/mo | 6.7 | |
| 2 | GetWFMWeb · API | Two bars | — | 1 of 6 | Free | 6.3 | |
| 3 | TurnellaWeb · API | Two bars | — | 1 of 6 | Free | 6.3 | |
| 4 | Dialpad WFMWeb · Windows · Mac · Android · iPhone · API | Two bars | — | — | 5 of 6 | — | 5.7 |
| 5 | CommunityWFMWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.6 |
| 6 | Aspect WorkforceWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 7 | CCsuiteAndroid · iPhone | One bar | — | — | 2 of 6 | — | 5.5 |
| 8 | Pipkins Vantage PointWeb · Mac · iPhone | Two bars | — | — | 3 of 6 | — | 5.5 |
| 9 | QStory Workforce ManagementWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.5 |
| 10 | RingCX AI Workforce ManagementWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $65/mo | 5.5 |
| 11 | Verint Workforce ManagementWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 12 | Eleveo Workforce ManagementWeb · Self-hosted · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 13 | ProHanceCXWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 14 | SingleComm WorkforceWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 15 | HiveDesk Contact Center WFMWeb · Windows · Mac · Linux · iPhone · API · Extension | Two bars | — | — | 5 of 6 | $5/mo | 5.3 |
| 16 | Genesys Cloud Workforce ManagementWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $155/mo | 5.2 |
| 17 | Naumen Workforce ManagementWeb · Android · iPhone · Self-hosted | Two bars | — | — | 3 of 6 | RUB 30,000/mo | 5.2 |
| 18 | Talkdesk Quality ManagementWeb | No signal | — | — | 1 of 6 | $165/mo | 5.2 |
| 19 | Five9 Contact Center SoftwareWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 20 | Five9 Interaction AnalyticsWeb · API | One bar | — | — | 1 of 6 | $119/mo | 5.1 |
| 21 | AgentTime SchedulerWindows | No signal | — | — | 1 of 6 | — | 5.0 |
| 22 | ezyWFMWeb · API | One bar | — | — | 1 of 6 | $8/mo | 5.0 |
| 23 | PeoplewareWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 24 | Talkdesk CX CloudWeb | One bar | — | — | 1 of 6 | $85/mo | 5.0 |
| 25 | AssembledWeb · API | No signal | — | — | 1 of 6 | $25/mo | 4.7 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Volume forecasting | Forecast granularity |
|---|---|---|---|---|---|---|---|---|
| 1 | Daktela WFM | 6.7 | Free plan | €20/mo | Yes | — | Yes | — |
| 2 | GetWFM | 6.3 | Free plan | Free | Yes | — | — | — |
| 3 | Turnella | 6.3 | Free plan | Free | Yes | — | Yes | interval |
| 4 | Dialpad WFM | 5.7 | No | — | — | — | Yes | interval |
| 5 | CommunityWFM | 5.6 | No | — | — | — | Yes | interval |
| 6 | Aspect Workforce | 5.5 | No | — | — | — | — | — |
| 7 | CCsuite | 5.5 | No | — | — | — | Yes | both |
| 8 | Pipkins Vantage Point | 5.5 | No | — | — | — | Yes | interval |
| 9 | QStory Workforce Management | 5.5 | No | — | — | — | Yes | — |
| 10 | RingCX AI Workforce Management | 5.5 | No | $65/mo | — | 20 /user/mo | Yes | — |
| 11 | Verint Workforce Management | 5.5 | No | — | — | — | — | — |
| 12 | Eleveo Workforce Management | 5.4 | No | — | — | — | Yes | both |
| 13 | ProHanceCX | 5.4 | No | — | — | — | Yes | — |
| 14 | SingleComm Workforce | 5.4 | No | — | — | — | Yes | interval |
| 15 | HiveDesk Contact Center WFM | 5.3 | No | $5/mo | No | 5 /user/mo | — | — |
| 16 | Genesys Cloud Workforce Management | 5.2 | No | $155/mo | No | 155 /user/mo | Yes | interval |
| 17 | Naumen Workforce Management | 5.2 | No | RUB 30,000/mo | No | — | Yes | interval |
| 18 | Talkdesk Quality Management | 5.2 | No | $165/mo | No | 165 /user/mo | — | — |
| 19 | Five9 Contact Center Software | 5.1 | No | — | — | — | — | — |
| 20 | Five9 Interaction Analytics | 5.1 | No | $119/mo | — | — | — | — |
| 21 | AgentTime Scheduler | 5.0 | No | — | — | — | Yes | — |
| 22 | ezyWFM | 5.0 | No | $8/mo | No | 8 /user/mo | Yes | interval |
| 23 | Peopleware | 5.0 | No | — | No | — | Yes | both |
| 24 | Talkdesk CX Cloud | 5.0 | No | $85/mo | No | 165 /user/mo | — | — |
| 25 | Assembled | 4.7 | No | $25/mo | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which call center workforce management software is ranked first on Freedom251?
Daktela WFM is ranked #1 of 26 with a score of 6.7. GetWFM is second and Turnella third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, HiveDesk Contact Center WFM has the lowest first paid tier we found: $5/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.