RingCX AI Workforce Management helps contact centers plan staffing, monitor schedule adherence, and support agents. Its forecasting engines analyze historical data to predict demand, and users can create unlimited forecasts with what-if analysis. Teams can generate multiple schedules from a forecast and plan staffing changes as interaction volumes shift. Dashboards and real-time alerts track adherence, while automatic attendance tracking records clock-ins and breaks. Agents can view schedules, bid on shifts, accept adjustment offers, and manage time off in one interface. RingCentral says its mobile app lets agents and supervisors use workforce management on the go. The contact center offers over 500 pre-built integrations and APIs, including native connections to Salesforce, HubSpot, and Zendesk. The product is cloud-based and lists Android, iOS, web, and API platforms. Pricing is listed from 20 USD per user per month; the RingCX plan is listed at 65.00 USD per month. Annual payment can save up to 15%. Listed security certifications include ISO 27001, ISO 27017, ISO 27018, ISO 22301, C5, PCI, and SOC reports.
Who it is for
It is aimed at contact centers managing staffing across channels and supporting agents and supervisors. Its tools cover forecasting, schedule adherence, intraday staffing changes, and agent self-service.
What is good
- Unlimited forecasts with what-if analysis
- Creates multiple schedules from forecasts
- Tracks adherence with dashboards and real-time alerts
- Agents can manage schedules and time off
- Over 500 pre-built integrations and APIs
What to know first
- Listed pricing starts at 20 USD per user per month
- WFM-specific price is not displayed in the opened pricing page text
- Annual payment is needed to save up to 15%
Verdict
RingCX AI Workforce Management combines demand forecasting, scheduling, adherence tracking, and agent self-service for contact centers. Check the WFM-specific price with RingCentral, since its listed starting price and RingCX plan price are not presented as a WFM-specific price.
Get started with RingCX AI Workforce Management
- Open the RingCentral workforce management website
- Choose the RingCX offering
- Use the cloud-based service on Android, iOS, web, or API
- Contact RingCentral’s Support Center for product support
Questions about RingCX AI Workforce Management
How much does RingCX AI Workforce Management cost?
Pricing is listed from $20 per user per month. The RingCX plan is listed at 65.00 USD per month, and annual payment can save up to 15%.
Which platforms does it support?
The listed platforms are Android, iOS, web, and API. RingCentral says its mobile app lets agents and supervisors use workforce management on the go.
Can users create multiple forecasts?
Users can create unlimited forecasts with what-if analysis and generate multiple schedules from a forecast.
What integrations are named?
RingCentral says its contact center offers over 500 pre-built integrations and APIs, including native integrations with Salesforce, HubSpot, and Zendesk.
What can agents do in the interface?
Agents can view schedules, bid on shifts, accept shift adjustment offers, and manage time off.
Where can users get product support?
The WFM product page directs users seeking product support to RingCentral’s Support Center.
RingCX AI Workforce Management plans and pricing
All plansCompared on contact center workforce management software
- Paid from
- $20/user/mo
- Volume forecasting
- Yes
- Adherence tracking
- Yes
- Intraday management
- Yes
- Skills-based scheduling
- Yes
- Agent self-service
- Yes
- Deployment model
- cloud
