Best Contact Center Workforce Management Software in 2026
Updated
Workforce management software helps contact centers plan staffing around demand, channels and the skills needed for service. Compare agent capacity and demand forecasting, then consider intraday management and skills-based scheduling for operational planning as needs change. Omnichannel forecasting and supported channels help distinguish the kinds of interactions covered, while API access is another criterion to weigh. Webex App, Daktela WFM and Dialpad Workforce Management are among the entries, alongside Mitel Secure Cloud and Aspect Workforce. Free-plan availability and paid-from pricing add cost context as you compare options for your contact center.
3 of 7 with known pricing have a free tier;0 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Webex AppWeb · Windows · Mac · Android · iPhone | Three bars | 5 of 6 | Free | 6.7 | ||
| 2 | Daktela WFMWeb · Windows · Mac · Android · iPhone · API | Three bars | 5 of 6 | €20/mo | 6.6 | ||
| 3 | GetWFMWeb · API | Two bars | 1 of 6 | Free | 6.3 | ||
| 4 | Dialpad Workforce ManagementWeb · Windows · Mac · Android · iPhone · Extension | Two bars | 5 of 6 | $95/mo | 5.7 | ||
| 5 | Mitel Secure CloudWeb · Windows · Mac · Android · iPhone | Two bars | 5 of 6 | 5.7 | |||
| 6 | Aspect WorkforceWeb · Android · iPhone · Self-hosted · API | Two bars | 3 of 6 | 5.5 | |||
| 7 | Avaya Workforce Engagement Workforce ManagementWeb · Android · iPhone · Self-hosted | Two bars | 3 of 6 | 5.5 | |||
| 8 | Pipkins Vantage PointWeb · Mac · iPhone | Two bars | 3 of 6 | 5.5 | |||
| 9 | QStory Workforce ManagementWeb · Android · iPhone | Two bars | 3 of 6 | 5.5 | |||
| 10 | RingCX AI Workforce ManagementWeb · Android · iPhone · API | Two bars | 3 of 6 | $65/mo | 5.5 | ||
| 11 | Verint Workforce ManagementWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.5 | |||
| 12 | Enghouse CCaaSWeb · API | One bar | 1 of 6 | 5.4 | |||
| 13 | MaxContact Auto QAWeb · API | One bar | 1 of 6 | 5.4 | |||
| 14 | NextivaWeb · Windows · Mac · Linux · Android · iPhone · Extension | Two bars | No | 6 of 6 | $15/mo | 5.4 | |
| 15 | 8x8 Contact CenterWeb · Windows · Mac · Android · iPhone · API | Two bars | 5 of 6 | 5.3 | |||
| 16 | AgentTime SchedulerWindows | One bar | 1 of 6 | 5.3 | |||
| 17 | Eleveo Workforce ManagementWeb · Self-hosted · API | One bar | 1 of 6 | 5.3 | |||
| 18 | Genesys Workforce Engagement ManagementWeb · Windows · Mac · Android · iPhone | Two bars | No | 5 of 6 | £2.33/mo | 5.3 | |
| 19 | Mitel Workforce ManagementAndroid · iPhone | No signal | 2 of 6 | 5.3 | |||
| 20 | Puzzel Workforce ManagementWeb · API | One bar | 1 of 6 | 5.3 | |||
| 21 | SingleComm WorkforceWeb | One bar | 1 of 6 | 5.3 | |||
| 22 | Amazon ConnectWeb · Android · iPhone · API | Two bars | No | 3 of 6 | 5.2 | ||
| 23 | Avaya Aura Private CloudWeb · Windows · Mac · Android · iPhone · API | Two bars | 5 of 6 | 5.2 | |||
| 24 | Talkdesk Quality ManagementWeb | No signal | 1 of 6 | $165/mo | 5.2 | ||
| 25 | Agentforce Contact CenterWeb · Android · iPhone | Two bars | No | 3 of 6 | $50/mo | 5.1 |
Compare all 25 in a table
| # | App | Score | Free plan | Paid from | Demand forecasting | Skills-based scheduling |
|---|---|---|---|---|---|---|
| 1 | Webex App | 6.7 | Yes | |||
| 2 | Daktela WFM | 6.6 | Yes | Yes | Yes | |
| 3 | GetWFM | 6.3 | Yes | |||
| 4 | Dialpad Workforce Management | 5.7 | Yes | Yes | ||
| 5 | Mitel Secure Cloud | 5.7 | Yes | Yes | ||
| 6 | Aspect Workforce | 5.5 | ||||
| 7 | Avaya Workforce Engagement Workforce Management | 5.5 | Yes | Yes | ||
| 8 | Pipkins Vantage Point | 5.5 | Yes | Yes | ||
| 9 | QStory Workforce Management | 5.5 | Yes | |||
| 10 | RingCX AI Workforce Management | 5.5 | 20 /user/mo | Yes | Yes | |
| 11 | Verint Workforce Management | 5.5 | ||||
| 12 | Enghouse CCaaS | 5.4 | Yes | Yes | ||
| 13 | MaxContact Auto QA | 5.4 | Yes | |||
| 14 | Nextiva | 5.4 | 15 /user/mo | |||
| 15 | 8x8 Contact Center | 5.3 | No | |||
| 16 | AgentTime Scheduler | 5.3 | Yes | |||
| 17 | Eleveo Workforce Management | 5.3 | Yes | Yes | ||
| 18 | Genesys Workforce Engagement Management | 5.3 | No | 155 /user/mo | Yes | Yes |
| 19 | Mitel Workforce Management | 5.3 | Yes | Yes | ||
| 20 | Puzzel Workforce Management | 5.3 | Yes | Yes | ||
| 21 | SingleComm Workforce | 5.3 | Yes | Yes | ||
| 22 | Amazon Connect | 5.2 | No | |||
| 23 | Avaya Aura Private Cloud | 5.2 | Yes | Yes | ||
| 24 | Talkdesk Quality Management | 5.2 | No | 165 /user/mo | ||
| 25 | Agentforce Contact Center | 5.1 | No | 75 /user/mo |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.