Freedom251 › Contact Center Workforce Management Software
GetWFM
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Team | Free forever; credit card not required · 3 teams · 1 timezone · 1 month history · unlimited employees · scheduling · attendance · team management · time off · adherence · payroll exports · basic API | Free |
| Workforce | Hourly pricing; contact sales · 15 teams · 3 timezones · unlimited history · unlimited employees · business support · role-based permissions · audit logs · configuration profiles · customizable types and rules · complete API | On request |
| Enterprise | Implementation plan discussed with sales · Unlimited teams · unlimited timezones · unlimited history · unlimited employees · developer support · dedicated contact · change management · custom onboarding · custom domains and email · custom agreements · optional HR, inbound forecasting and data-warehouse integrations | On request |
As getwfm.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Facts from GetWFM's own pages
- Adherence
- Adherence includes weighted scoring, automatic calculations, weekly and monthly trends, instant results and exception approval. · getwfm.com, 15 Oct 2026
- Analytics
- Analytics offers customizable charts, report exports, data ownership and warehouse integrations. · getwfm.com, 15 Oct 2026
- API
- The free tier advertises a basic API, while Workforce advertises a complete API; no public endpoint reference or SDK is linked from the site. · getwfm.com, 15 Oct 2026
- Attendance
- Attendance records hours in scheduled or unscheduled states and can automatically identify early and late activity. · getwfm.com, 15 Oct 2026
- Availability
- The agreement targets general 24/7 availability, daily backups and advance notice for planned downtime, subject to stated exceptions. · getwfm.com, 15 Oct 2026
- Company identity
- The privacy policy identifies GetWFM as TixTime, LLC, but the maker pages opened do not state a headquarters location or founding year. · getwfm.com, 7 Oct 2026
- Company location
- The opened maker pages provide a Montreal-area telephone number (+1 514 625-0000) but do not state a headquarters address or founding year. · getwfm.com, 15 Oct 2026
- Data ownership
- The agreement says customers retain ownership of their data while WFM retains rights to its service and technology. · getwfm.com, 15 Oct 2026
- Documentation
- The agreement defines documentation broadly as manuals, books, online materials and specifications, but the linked help center currently returns 404 and no developer documentation was exposed. · help.getwfm.com, 15 Oct 2026
- Extensibility
- Enterprise adds developer support, custom domains and email, custom agreements and change-management services. · getwfm.com, 15 Oct 2026
- Independent usage evidence
- A Hire Horatio workforce-request form instructs employees to submit corrections when they forgot to clock back into GetWFM after a break or lunch. · form.jotform.com, 15 Oct 2026
- Independent workflow
- The independent form routes time-off, vacation, medical-leave and payment-discrepancy requests to a separate HR request process. · form.jotform.com, 15 Oct 2026
- Integrations
- The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. · getwfm.com, 15 Oct 2026
- License model
- The agreement grants a non-exclusive, non-transferable subscription and prohibits copying, derivative works, reverse engineering and resale, indicating proprietary closed-source software. · getwfm.com, 15 Oct 2026
- Limit: correction deadline
- The independent workforce form requires break, lunch, late-start and early-leave corrections to be submitted within 24 hours. · form.jotform.com, 15 Oct 2026
- Limit: overtime permissions
- The independent form says only managers may submit overtime additions. · form.jotform.com, 15 Oct 2026
- Limit: schedule adjustments
- The independent form distinguishes one-time from permanent schedule adjustments and requests seven days' notice for each. · form.jotform.com, 15 Oct 2026
- Limit: schedule swaps
- The independent form restricts schedule swaps to people in the same team and role and asks for requests at least seven days before the change. · form.jotform.com, 15 Oct 2026
- Limit: system issue reporting
- The independent form has a dedicated Get WFM system-issue category requiring screenshots and immediate submission after an issue occurs. · form.jotform.com, 15 Oct 2026
- Maker identity
- The privacy policy names TixTime, LLC as the operator, while the website footer separately displays copyright for GetWFM, LLC. · getwfm.com, 15 Oct 2026
- Plan limits
- The free plan is limited to three teams, one timezone, and one month of history; it allows unlimited employees. · getwfm.com, 7 Oct 2026
- Privacy policy
- The privacy policy identifies the operator as GetWFM (TixTime, LLC), collects contact and log data, uses cookies and analytics, and was last modified March 8, 2020. · getwfm.com, 15 Oct 2026
- Product
- GetWFM describes itself as cloud-based workforce management software for contact centers. · getwfm.com, 7 Oct 2026
- Scheduling
- Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. · getwfm.com, 15 Oct 2026