Amazon Connect

Name: Amazon Connect
Price: 0.01 USD

Amazon Connect is ranked #7 of 93 in call center software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered.

Amazon Connect plans and pricing

All plans

Amazon Connect Customer — SMS and 3P messaging $0.01 per message sent or received Pricing may vary by region, communication type, and third-party provider aws.amazon.com · 28 Sept 2026

Amazon Connect Customer — chat $0.01 per message sent or received Pricing may vary by region, communication type, and third-party provider aws.amazon.com · 28 Sept 2026

Amazon Connect Customer — voice $0.04 per voice minute; standard telephony rates apply Pricing may vary by region, communication type, and third-party provider aws.amazon.com · 28 Sept 2026

Amazon Connect Customer — email $0.08 per email sent or received Pricing may vary by region, communication type, and third-party provider aws.amazon.com · 28 Sept 2026

SMS and 3P messaging $0.01 once per message sent or received aws.amazon.com · 27 Sept 2026

Chat $0.01 once per message sent or received aws.amazon.com · 27 Sept 2026

Compared on call center software

Free plan: No
Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel
Workforce management: Yes

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Amazon Connect

Free plan: No
Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel
Workforce management: Yes
Product Positioning: AI-native solution for delivering exceptional experiences across customer interactions.
Experience Scope: Powers interactions from proactive outreach through self-service resolution and agent assistance.
Supported Channels: Supports voice, chat, email, SMS, web, WhatsApp, Apple Messages, and more.
Pricing Model: Pay-as-you-go with no minimums, long-term contracts, seat licensing, or token charges.
AI Included: AI capabilities are included in the channel price without separate AI license fees.
Usage Scaling: Costs scale with actual usage.
Free Offer: The pricing page offers a free start option, but does not state a free-tier allowance or limits.
Security Boundary: Data, models, and conversation logic remain within one AWS trust boundary.

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Where it ranks on Freedom251

Best Call Center Software in 2026#7 of 93
Best Contact Center Software in 2026#2 of 32
Best Omnichannel Contact Center Software in 2026#1 of 30
Best Contact Center Workforce Management Software in 2026#21 of 27
Best Contact Center Analytics Software in 2026#18 of 22

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Sources

aws.amazon.com/products/connect/customer/· checked 23 Sept 2026
aws.amazon.com/products/connect/customer/pricing· checked 27 Sept 2026
aws.amazon.com/products/connect/customer/features/· checked 28 Sept 2026
docs.aws.amazon.com/connect/latest/adminguide/steps-integra· checked 28 Sept 2026
docs.aws.amazon.com/connect/latest/adminguide/infrastructur· checked 28 Sept 2026
docs.aws.amazon.com/en_en/connect/latest/adminguide/securit· checked 28 Sept 2026
aws.amazon.com/products/connect/customer/pricing/· checked 28 Sept 2026
docs.aws.amazon.com/connect/latest/adminguide/connect-featu· checked 28 Sept 2026