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Best Call & Contact Center Software in 2026

Call and contact center software helps teams manage customer calls and contacts through supported channels. This list is for people comparing tools by cost, capabilities, and deployment options.

  1. 1

    GOautodial

    Free plan APILinuxSelf-hosted+1

    GOautodial brings dialing, inbound call handling, CRM, and reporting into an open-source suite.

    7.4 Open source Visit site
  2. 2

    Agentforce Contact Center

    Free trial AndroidAPIExtension+2

    Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities.

    6.6 From $75/user/mo Visit site
  3. 3

    Amazon Connect

    Free trial AndroidAPIiPhone+1

    Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

    6.5 Free plan Visit site
  4. 4

    Daktela Contact Center

    by Daktela Contact Center
    Free trial AndroidAPIiPhone+3

    Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.

    6.5 From €12/user/mo · 14-day trial Visit site
  5. 5

    Genesys Cloud CX

    by Genesys Cloud CX
    Free trial AndroidAPIiPhone+4

    Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

    6.3 From $75/user/mo (annual) Visit site
  6. 6

    Google Contact Center AI Platform

    Free trial AndroidAPIiPhone+1

    Choose Google Contact Center AI Platform if your contact center needs voice and digital channel routing, AI capabilities, and CRM or app integrations.

    6.3 Pricing on request Visit site
  7. 7

    Microsoft Dynamics 365 Sales

    by Microsoft Dynamics 365 Sales
    Free trial AndroidAPIiPhone+1
    6.3 From $65/user/mo (annual) · 30-day trial Visit site
  8. 8

    Odigo

    by Odigo
    Free trial AndroidAPIiPhone+1

    Odigo combines omnichannel contact center functions with AI features, integrations, and stated European data hosting.

    6.2 From €40/user/mo (annual) Visit site
  9. 9

    RingQ

    by RingQ
    Free trial AndroidExtensioniPhone+4

    RingQ combines contact-center operations, PBX deployment choices, CRM connections, and AI features for organizations with varied infrastructure needs.

    6.1 Pricing on request · 14-day trial Visit site
  10. 10

    Bright Pattern Contact Center

    by Bright Pattern Contact Center
    Paid APIMacSelf-hosted+2

    Bright Pattern Contact Center covers routing, dialing, quality management, AI assistance, recording, and digital channels in a cloud service.

    6.0 Pricing on request Visit site
  11. 11

    Avaya Experience Platform

    by Avaya Experience Platform
    Paid APISelf-hostedWeb

    Choose Avaya Experience Platform if your organization needs enterprise contact center orchestration across channels, data, AI, and workflows.

    5.9 Pricing on request Visit site
  12. 12

    Ringflow Contact Center

    by Ringflow Contact Center
    Free trial WebiPhoneAndroid

    Ringflow Contact Center brings omnichannel handling, routing, reporting, and AI assistance into one workspace. Check each plan’s seat minimum and included allowance before choosing a tier.

    5.9 From $7.99/user/mo (annual) · 14-day trial Visit site
  13. 13

    UJET

    by UJET
    Free trial AndroidAPIiPhone+1

    UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.

    5.9 From $65/user/mo Visit site
  14. 14

    Twilio Flex

    by Twilio Flex
    Free trial APISelf-hostedWeb

    Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

    5.8 From $1/user Visit site
  15. 15

    Five9 Interaction Analytics

    Paid APIWeb

    Five9 Interaction Analytics combines conversation analysis, multilingual capabilities and quality-management data.

    5.6 Pricing on request Visit site
  16. 16

    RingCX AI Workforce Management

    Paid AndroidAPIiPhone+1

    RingCX AI Workforce Management combines demand forecasting, scheduling, adherence tracking, and agent self-service for contact centers.

    5.6 From $20/user/mo Visit site
  17. 17

    Alvaria Cloud

    by Alvaria Cloud
    Paid APIWeb

    Choose Alvaria Cloud if your enterprise contact center needs multi-channel interaction management, workforce tools, and coordinated outreach in one platform.

    5.5 Pricing on request Visit site
  18. 18

    Diabolocom

    by Diabolocom
    Paid Web

    Diabolocom provides core contact-center calling with omnichannel and workforce features. Its published Voice and Omnichannel prices apply only with a long commitment and sizable license minimum.

    5.5 From $60/user/mo Visit site
  19. 19

    VCC Live

    Paid AndroidAPIWeb+1

    VCC Live brings calling, multichannel messaging, and contact center tools into a cloud platform, with plans that add capabilities at higher per-seat prices.

    5.4 Visit site
  20. 20

    NICE CXone

    by NICE CXone
    Paid Web
    5.3 From $110/mo Visit site
  21. 21

    Zoom Contact Center

    Paid AndroidAPIiPhone+3

    Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.

    5.3 Pricing on request Visit site
  22. 22

    Ozonetel CloudAgent

    by Ozonetel CloudAgent
    Paid Web

    Ozonetel CloudAgent combines calling, IVR and omnichannel coverage in a web service. The two plans separate receptionist call routing from a fuller cloud contact center, but prices are not published.

    5.2 Pricing on request · 21-day trial Visit site
  23. 23

    storm CONTACT

    by storm CONTACT
    Paid APIWeb

    Choose storm CONTACT if an enterprise needs a shared queue for voice and digital enquiries, customizable routing, and workforce management.

    5.2 Pricing on request Visit site
  24. 24

    Vocalcom Hermes360

    Paid APISelf-hostedWeb

    Hermes360 brings channel handling, call routing, reporting, and quality tools into a contact center solution. Buyers will need to contact Vocalcom for pricing and can request a personalized demo.

    5.2 Pricing on request Visit site
  25. 25

    TCN Operator

    by TCN Operator
    Paid APIWeb

    TCN Operator brings communications, workforce tools, analytics, and compliance features into one contact center platform. Buyers must request pricing, and there is no free plan.

    5.1 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Check for a free plan or trial, then review the licence if you need to read or change code. Compare supported channels, inbound call routing, agent limits, call recording, analytics, and deployment before choosing.

Questions

What does call and contact center software do?

It supports customer calls and contacts, with capabilities such as inbound call routing, recording, supported channels, and contact center analytics.

Can I use a free plan or trial?

Check the Free plan and trial details for the tool. Paid pricing may start at a listed amount or require a quote.

Which platforms can these tools run on?

Listed platforms include web, API, Android, iOS, Windows, and self-hosted deployments.

What should I compare before choosing?

Compare free access, paid starting price, supported channels, inbound routing, agent limits, recording, analytics, and deployment.

Which option is open source?

GOautodial is listed as open source. Check a tool's licence if you need to read or change its code.

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