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Ozonetel CloudAgent
What Ozonetel CloudAgent is
Ozonetel CloudAgent is a web-based cloud contact center for inbound and outbound calling. It includes an outbound dialer, an IVR builder and omnichannel digital-channel coverage, with recording retention listed as 30. The service has two described plans. CA Lite is a virtual receptionist for managing and routing calls, while CloudAgent is described as a full-fledged cloud contact center. Both plan prices are available on request. The paid service includes a 21-day trial, but no free plan is listed. Ozonetel CloudAgent was founded in 2007 and is headquartered in Madhapur, Hyderabad, Telangana, India. Its web platform gives teams a browser-based way to handle calls and routing. Organizations can choose between receptionist-style call management and the broader contact-center plan according to the scope stated for each option.
Who it suits
It suits organizations that need web-based inbound and outbound calling, IVR routing and omnichannel coverage. CA Lite fits virtual-receptionist needs, while CloudAgent is aimed at broader contact-center operations.
What it does well
- Inbound calling and outbound dialer
- IVR builder for call routing
- Omnichannel digital-channel scope
- 21-day trial included
- Web-based platform
What to know first
- No free plan
- Pricing requires a request
- Recording retention listed as 30
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| CA Lite | Virtual receptionist to manage and route calls · Request pricing | On request |
| CloudAgent | Full-fledged cloud contact center · Request pricing | On request |
As ozonetel.com lists them, read 23 Sept 2026. The maker's own page has the final word.
Verdict
Ozonetel CloudAgent combines calling, IVR and omnichannel coverage in a web service. The two plans separate receptionist call routing from a fuller cloud contact center, but prices are not published.
Facts from Ozonetel CloudAgent's own pages
- Digital channel scope
- omnichannel · ozonetel.com, 23 Sept 2026
- Founded
- 2007 · ozonetel.com, 28 Sept 2026
- Free plan
- No · ozonetel.com, 23 Sept 2026
- Headquarters
- Madhapur, Hyderabad, Telangana, India · ozonetel.com, 28 Sept 2026
- Inbound calling
- Yes · ozonetel.com, 23 Sept 2026
- IVR builder
- Yes · ozonetel.com, 23 Sept 2026
- Outbound dialer
- Yes · ozonetel.com, 23 Sept 2026
- Recording retention
- 30 · ozonetel.com, 23 Sept 2026
Where Ozonetel CloudAgent stands on Freedom251
- Call & Contact Center Software#22 of 29
- Call Center Software#95 of 122
- Omnichannel Contact Center Software#32 of 36