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storm CONTACT

by storm CONTACT

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storm CONTACT's own site

What storm CONTACT is

storm CONTACT is a cloud-based customer experience solution that brings communications into a shared queue for human or AI agents. It handles phone, email, social media, web chat, and video, with inbound calling, outbound dialing, an IVR builder, and workforce management. Its routing logic can be customized to match enquiries with human or machine agents using measures such as skill set and personality. Teams can also prioritize contacts dynamically by waiting time, queue, or entrant priority.

Content Guru says storm CONTACT can accommodate any number of contacts, including demand surges, and states 99.999% availability on the storm platform. Its browser-based interface provides a single point of contact for the maker’s solutions. storm INTEGRATE offers hundreds of off-the-shelf and custom API integrations for two-way information exchange with third-party systems. The maker lists accreditations including FedRAMP Class D (High), PCI DSS Level 4.0, SOC 2 Type II, ISO 27001, and ISO 27701, and says its solutions comply with WCAG 2.2. storm CONTACT is aimed at enterprise customers. It is available on the web and by API, with pricing on request.

Who it suits

storm CONTACT suits enterprises handling customer enquiries across voice and digital channels, particularly those needing routing, workforce management, and support for high contact volumes. It may also fit organizations seeking customizable human or AI agent routing and integrations with third-party systems.

What it does well

  • Handles phone, email, social media, web chat, and video.
  • Routes enquiries to human or machine agents using customizable logic.
  • Supports inbound calling, outbound dialing, IVR, and workforce management.
  • Offers dynamic prioritization by waiting time, queue, or entrant priority.
  • States 99.999% availability on the storm platform.
  • Lists hundreds of off-the-shelf and custom API integrations.

What to know first

  • Pricing is provided on request.
  • The product is presented for enterprise customers.

Plans

PlanBilled and limitsPrice
storm CONTACTEnterprise cloud CX solution · pricing not stated on the product pageOn request

As contentguru.com lists them, read 10 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the storm CONTACT product website.
  2. Submit details to request a product flyer.
  3. Contact Content Guru for pricing.

Verdict

Choose storm CONTACT if an enterprise needs a shared queue for voice and digital enquiries, customizable routing, and workforce management. Its support for large contact volumes and API integrations add to its scope. Buyers should look elsewhere if they need a published price rather than requesting pricing.

Questions

What is storm CONTACT?

It is a cloud-based omnichannel customer experience solution that puts communications into a shared queue for resolution by human or AI agents.

Which channels does it cover?

The maker lists phone, email, social media, web chat, and video.

What does storm CONTACT cost?

Pricing is on request.

Which platforms does it support?

The listed platforms are web and API.

Who makes storm CONTACT?

Content Guru makes storm CONTACT. The company was founded in 2005 and is headquartered in Bracknell, Berkshire, United Kingdom.

Does it integrate with third-party systems?

storm INTEGRATE provides hundreds of off-the-shelf and custom API integrations for two-way information transfer with third-party systems.

Facts from storm CONTACT's own pages

Accessibility
Content Guru states that its solutions comply with WCAG 2.2. · contentguru.com, 10 Oct 2026
Audience
The maker presents storm CONTACT as a high-volume CX solution for enterprises. · contentguru.com, 10 Oct 2026
Availability
The product page states that storm CONTACT offers 99.999% availability on the storm platform. · contentguru.com, 10 Oct 2026
Channels
Content Guru describes its omnichannel CX as spanning phone, email, social media, web chat, and video. · contentguru.com, 10 Oct 2026
Company founded
Content Guru says it was founded in 2005. · contentguru.com, 10 Oct 2026
Digital channel scope
omnichannel · contentguru.com, 23 Sept 2026
Founded
2005 · contentguru.com, 28 Sept 2026
Headquarters
Content Guru lists Bracknell, UK, as its global headquarters. · contentguru.com, 10 Oct 2026
Inbound calling
Yes · contentguru.com, 23 Sept 2026
Integrations
Content Guru says storm INTEGRATE provides hundreds of off-the-shelf and custom API integrations for two-way information transfer between third-party systems and storm. · contentguru.com, 10 Oct 2026
Interface
Content Guru describes its CX interface as browser-based and says it provides a single point of contact for its solutions. · contentguru.com, 10 Oct 2026
IVR builder
Yes · contentguru.com, 23 Sept 2026
Outbound dialer
Yes · contentguru.com, 23 Sept 2026
Product
storm CONTACT is a cloud-based omnichannel customer experience solution that brings communications into a single queue for resolution by human or AI agents. · contentguru.com, 10 Oct 2026
Routing
It matches omnichannel enquiries to human or machine agents using customizable logic and metrics such as personality and skill set. · contentguru.com, 10 Oct 2026
Scale
The product page says storm CONTACT can handle any number of contacts, including demand surges, and supports dynamic prioritization by waiting time and queue or entrant priority. · contentguru.com, 10 Oct 2026
Security
Content Guru lists FedRAMP Class D (High), PCI DSS Level 4.0, SOC 2 Type II, ISO 27001, and ISO 27701 among its accreditations. · contentguru.com, 10 Oct 2026
Support and pricing
The storm CONTACT page invites prospective customers to submit details to receive a product flyer; it does not state a price or trial offer. · contentguru.com, 10 Oct 2026
Workforce management
Yes · contentguru.com, 23 Sept 2026

Where storm CONTACT stands on Freedom251

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