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Dollu CCaaS
by Dollu CCaaS
What Dollu CCaaS is
Dollu CCaaS is a cloud contact center service that combines inbound and outbound voice, web chat, email, WhatsApp, SMS, RCS, and social messaging in one routing engine and agent desktop. Teams can route contacts by skills, language, priority, customer value, and CRM lookups, and build IVR flows with a visual builder. The outbound dialer supports preview, progressive, and predictive modes, while workforce tools cover demand forecasting, scheduling, and adherence. Quality features include scorecards and speech and text analytics across all conversations. Voice and screen recordings can be encrypted and retained regionally under policy; automatic PCI pause and resume is listed for payment steps. The browser desktop can embed in Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, HubSpot, Freshdesk, and Zoho, and the specifications list a REST API. Dollu lists inbound numbers in 110+ countries, a 99.99% platform SLA, and 24×7 NOC support. Pricing is per seat per month on monthly or annual terms, with actual rates available on request. Dollu is based in Noida, India, and was founded in 2016.
Who it suits
Dollu names BPOs and outsourcers, retail and e-commerce, banking, insurance and fintech, healthcare, travel and hospitality, and utilities and telecom operators as typical users. Pricing is provided on request.
What it does well
- Combines voice and digital messaging channels
- Routing can use skills, language, priority, and CRM lookups
- Supports forecasting, scheduling, and adherence
- Lists inbound numbers in 110+ countries
- REST API and multiple CRM integrations listed
What to know first
- No free plan
- Actual rates require a quote
- Pricing is per seat per month
Limits
The Cloud Contact Centre plan is billed per seat per month, with monthly or annual terms and metered or bundled minutes. It supports 10 to 5,000+ concurrent agents; actual rates require a quote, and there is no free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Cloud Contact Centre (CCaaS) | Per seat per month; monthly or annual terms, with metered or bundled minutes. Request a quote for actual rates. · 10 to 5,000+ concurrent agents · monthly flex for seasonal peaks · volume pricing above 100 seats | On request |
As dollu.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Dollu CCaaS website
- Request a quote for the Cloud Contact Centre plan
- Choose monthly or annual per-seat billing with metered or bundled minutes
- Set the number of concurrent agents
- Connect the web agent desktop or API
- Configure routing, IVR and integrated CRM tools
Verdict
Dollu CCaaS brings multichannel routing, outbound dialing, workforce tools, and conversation quality features into one contact center service. It suits organizations needing those capabilities, but its actual rates are available only on request.
Questions
How is Dollu CCaaS priced?
Pricing is per seat per month on monthly or annual terms, with metered or bundled minutes. Dollu provides actual rates on request.
Is there a free plan?
No. Dollu CCaaS is a paid service.
Which platforms are supported?
The service is available through web and API access.
Which CRM systems can the agent desktop embed in?
The listed systems are Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, HubSpot, Freshdesk and Zoho.
Does it support international phone numbers?
Inbound numbers are included in more than 110 countries, with outbound dialling through Dollu’s carrier network.
Who makes Dollu CCaaS?
Dollu CCaaS is headquartered in Noida, India, and was founded in 2016.
Facts from Dollu CCaaS's own pages
- Availability and support
- The specifications state a 99.99% platform SLA, 24×7 NOC support, P1 response within 15 minutes and a customer success manager. · dollu.com, 3 Oct 2026
- Company history
- Dollu says it began in Noida in 2016 as a wholesale voice provider and has since grown into a global carrier and communications provider. · dollu.com, 3 Oct 2026
- Digital channel scope
- omnichannel · dollu.com, 23 Sept 2026
- Founded
- 2016 · dollu.com, 28 Sept 2026
- Headquarters
- Noida, India · dollu.com, 28 Sept 2026
- Inbound calling
- Yes · dollu.com, 23 Sept 2026
- Integrations
- The browser agent desktop can embed in Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, HubSpot, Freshdesk and Zoho; the specifications also list a REST API. · dollu.com, 3 Oct 2026
- IVR builder
- Yes · dollu.com, 23 Sept 2026
- Number coverage
- The platform includes inbound numbers in 110+ countries and outbound dialling via Dollu’s carrier network. · dollu.com, 3 Oct 2026
- Outbound dialer
- Yes · dollu.com, 23 Sept 2026
- Outbound dialler
- The dialler supports preview, progressive and predictive modes, answering-machine detection, calling-hour controls and do-not-call scrubbing. · dollu.com, 3 Oct 2026
- Pricing terms
- Pricing is per seat per month with monthly or annual terms; Dollu says it publishes the pricing model rather than a public rate card and provides actual rates on request. · dollu.com, 3 Oct 2026
- Recording
- Voice and screen recordings can be encrypted and retained regionally to policy, with automatic PCI pause and resume at payment steps. · dollu.com, 3 Oct 2026
- Routing and IVR
- Routing can use skills, language, priority, customer value and CRM lookups, with a visual IVR and flow builder and callback-in-queue. · dollu.com, 3 Oct 2026
- Security and compliance
- The CCaaS specifications list PCI-DSS, GDPR, TCPA, TRAI and Ofcom dialling rules, plus ISO 27001 and SOC 2; Dollu describes its ISO 27001 status as aligned, with certification status available on request. · dollu.com, 3 Oct 2026
- What it does
- CCaaS brings inbound and outbound voice, web chat, email, WhatsApp, SMS, RCS and social messaging into one routing engine and agent desktop. · dollu.com, 3 Oct 2026
- Who it is for
- Dollu names BPOs and outsourcers, e-commerce and retail, banking, insurance and fintech, healthcare, travel and hospitality, and utilities and telecom operators as typical use cases. · dollu.com, 3 Oct 2026
- Workforce and quality
- Workforce tools forecast demand and support scheduling and adherence; quality tools include scorecards and speech and text analytics across 100% of conversations. · dollu.com, 3 Oct 2026
- Workforce management
- Yes · dollu.com, 23 Sept 2026
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