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Sinch Contact Pro
What Sinch Contact Pro is
Sinch Contact Pro is a cloud contact center for customer service teams that brings phone calls, email, web chat, video, SMS, and messaging apps into one workspace for agents. It supports inbound and outbound calling, IVR building, and outbound campaigns using preview, progressive, or predictive automated dialing. Contact data and skills-based routing help direct customers to agents with relevant skills. A visual flow builder, AI bot generation, and human handoff support automated interactions and transfer to a person.
Agents can review call logs, recordings, chat transcripts, and script and survey results. Supervisors use a web dashboard for real-time views and alerts, and can adjust queue assignments, skill levels, and staffing. Listed integrations include Salesforce, ServiceNow, and SAP, as well as RESTful APIs and an open extension framework; Sinch Chatlayer is pre-integrated. Sinch describes cloud delivery as a way to reduce infrastructure and maintenance costs. The product is available on web and API, is paid, and has pricing on request. Sinch is headquartered in Stockholm, Sweden; the product is listed as founded in 2018.
Who it suits
Sinch Contact Pro suits customer service teams that need agents, supervisors, and managers working across phone and digital channels. It is a fit for teams seeking skills-based routing, outbound campaigns, interaction history, and supervisor controls in a cloud contact center.
What it does well
- Handles calls, email, chat, video, SMS, and messaging apps in one tool.
- Offers preview, progressive, and predictive automated dialing.
- Routing uses contact data and agent skills.
- Supervisors can adjust queues, skills, and staffing.
- Lists Salesforce, ServiceNow, SAP, REST APIs, and an open extension framework.
What to know first
- Paid product with pricing available only on request.
- Listed platforms are web and API.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Sinch Contact Pro | Contact sales for pricing. · Pricing not listed on the product page | On request |
As sinch.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Sinch Contact Pro website.
- Contact Sinch for pricing.
- Use the web platform or API.
Verdict
Choose Sinch Contact Pro if your customer service operation needs multichannel handling, campaign dialing, skills-based routing, and supervisor controls. Teams should look elsewhere if they need a publicly stated price before contacting sales.
Questions
How much does Sinch Contact Pro cost?
It is a paid product, with pricing available on request.
Which channels does it support?
Agents can handle inbound and outbound calls, email, chat, video, SMS, and messaging apps.
What integrations are listed?
Out-of-box integrations include Salesforce, ServiceNow, and SAP. The product also lists RESTful APIs and an open extension framework.
Can supervisors monitor and adjust operations?
The Supervisor Dashboard provides real-time dashboards and alerts. Supervisors can change agent queue assignments, skill levels, and staffing.
What platforms are listed?
The listed platforms are web and API.
Facts from Sinch Contact Pro's own pages
- Chatbots
- Sinch Chatlayer is described as pre-integrated out of the box with Contact Pro. · sinch.com, 12 Oct 2026
- Cloud service
- Contact Pro runs in the cloud and is presented as a way to reduce infrastructure and maintenance costs. · sinch.com, 12 Oct 2026
- Digital channel scope
- omnichannel · sinch.com, 23 Sept 2026
- Founded
- 2018 · sinch.com, 28 Sept 2026
- Headquarters
- Stockholm, Sweden · sinch.com, 28 Sept 2026
- Inbound calling
- Yes · sinch.com, 23 Sept 2026
- Integrations
- The product lists out-of-box integrations with Salesforce, ServiceNow, and SAP, plus RESTful APIs and an open extension framework. · sinch.com, 12 Oct 2026
- Intended users
- The product page describes Contact Pro for customer service teams and highlights agents, supervisors, and managers. · sinch.com, 12 Oct 2026
- Interaction history
- Agents can view call logs, recordings, chat transcripts, and script and survey results. · sinch.com, 12 Oct 2026
- IVR builder
- Yes · sinch.com, 23 Sept 2026
- Omnichannel support
- Agents can handle inbound and outbound phone calls, email, chat, video, SMS, and messaging apps through one tool. · sinch.com, 12 Oct 2026
- Outbound campaigns
- The product supports outbound campaigns with preview, progressive, or predictive automated dialing. · sinch.com, 12 Oct 2026
- Outbound dialer
- Yes · sinch.com, 23 Sept 2026
- Purpose
- Sinch Contact Pro brings calls, email, web chat, video, SMS, and messaging apps into one contact center solution. · sinch.com, 12 Oct 2026
- Routing
- Contact-attached data and skills-based routing connect customers with suitably skilled agents. · sinch.com, 12 Oct 2026
- Security certifications
- Sinch's Trust Center lists ISO 27001:2022, SOC 2 Type II, PCI, GDPR, CSA, HECVAT, and HIPAA badges, and says certifications may apply to specific products. · trust.sinch.com, 12 Oct 2026
- Security practices
- The Trust Center summary says Sinch conducts annual third-party audits and penetration testing and has a disaster recovery plan. · trust.sinch.com, 12 Oct 2026
- Supervision
- A Supervisor Dashboard web application provides real-time dashboards and alerts and lets supervisors adjust agent queue assignments, skill levels, and staffing. · sinch.com, 12 Oct 2026
- Support
- Sinch lists regional support phone numbers and weekday service hours for the Americas, EMEA, Singapore, and Melbourne. · sinch.com, 12 Oct 2026
Where Sinch Contact Pro stands on Freedom251
- Call Center Software#73 of 122