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Vocalcom Hermes360
What Vocalcom Hermes360 is
Vocalcom Hermes360 is a contact center solution for handling customer interactions and outbound campaigns across voice, email, SMS, web forms, chat, digital messages, and social media. It combines inbound and outbound call management with configurable intelligent routing, queue and overflow management, and an outbound dialer. Teams can add chatbots, voicebots, and Smart Pairing for self-service, including around-the-clock options. Supervisors have customizable real-time dashboards, reports, and analysis, alongside tools for monitoring, listening, whispering, conferencing, recording, and satisfaction surveys. Listed CRM connectors include Salesforce, Microsoft Dynamics 365, Zendesk, and HubSpot; open APIs can connect other business applications. Deployment is available as an AWS-based cloud solution or on premises. Vocalcom describes Hermes360 for contact centers supporting service, sales, and outbound work, with agents in offices or working remotely. The product is paid, with pricing on request; Vocalcom offers a personalized demo and asks for company and seat details.
Who it suits
It suits contact centers coordinating service, sales, or outbound campaigns across multiple channels. It may fit teams that need routing and supervisor tools for agents in offices or working remotely.
What it does well
- Handles voice, email, SMS, chat, and social media.
- Includes inbound and outbound call management.
- Offers real-time dashboards and reporting.
- Supports several named CRM connectors and open APIs.
- Available as cloud or on-premise deployment.
What to know first
- Pricing is available on request, not listed.
- A demo request asks for company and seat details.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Hermes360 | Request a demo or contact Vocalcom for pricing | On request |
As vocalcom.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Vocalcom website.
- Request a free personalized demo.
- Provide the requested company and seat details.
- Discuss whether the AWS-based cloud or on-premise version fits your deployment.
- Ask Vocalcom about pricing and configuration.
Verdict
Hermes360 brings channel handling, call routing, reporting, and quality tools into a contact center solution. Buyers will need to contact Vocalcom for pricing and can request a personalized demo.
Questions
How much does Hermes360 cost?
Hermes360 is paid, and pricing is available on request. Vocalcom invites visitors to request a demo or contact the company for pricing.
Is there a free plan or trial?
The listed offer is a free personalized demo. No subscription price or trial duration is stated.
Which platforms and deployment options are available?
The listed platforms are web, API, and self-hosted. Deployment options include an AWS-based cloud solution and an on-premise version.
Which CRM products does Hermes360 connect with?
Listed CRM connectors include Salesforce, Microsoft Dynamics 365, Zendesk, and HubSpot. Vocalcom also says open APIs can connect business applications.
What channels does Hermes360 manage?
It brings together voice, email, SMS, web forms, chat, digital messages, and social media.
Who makes Hermes360?
Hermes360 is Vocalcom’s contact center solution. Vocalcom was founded in 1995 and is headquartered in Courbevoie, France.
Facts from Vocalcom Hermes360's own pages
- AI
- The solution can integrate chatbots, voicebots, and Smart Pairing technology, including for 24/7 self-service options. · vocalcom.com, 11 Oct 2026
- Analytics
- Supervisors can use customizable real-time dashboards and reports to review contact center performance. · vocalcom.com, 11 Oct 2026
- Call handling
- Call features include real-time configurable intelligent routing, queue and overflow management, and an outbound dialer. · vocalcom.com, 11 Oct 2026
- Channels
- It manages voice, email, SMS, web forms, chat, digital messages, and social media in a unified customer conversation. · vocalcom.com, 11 Oct 2026
- CRM integrations
- Vocalcom lists Salesforce, Microsoft Dynamics 365, Zendesk, and HubSpot among its CRM connectors, and says open APIs can connect business applications. · vocalcom.com, 11 Oct 2026
- Demo
- Vocalcom offers a free, personalized demo and asks for details including company and number of seats. · go.vocalcom.com, 11 Oct 2026
- Deployment
- Hermes360 is offered as an AWS-based cloud solution and in an on-premise version. · vocalcom.com, 11 Oct 2026
- Founded
- 1995 · vocalcom.com, 28 Sept 2026
- Headquarters
- Courbevoie, France · vocalcom.com, 28 Sept 2026
- Inbound and outbound
- Features include inbound and outbound call management, real-time adjustable intelligent routing, queue and overflow management, and an outbound dialer. · vocalcom.com, 11 Oct 2026
- Integrations
- Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with. · vocalcom.com, 11 Oct 2026
- Intended customers
- Vocalcom describes Hermes360 for contact centers supporting customer service, sales, and outbound campaigns, with agents working in offices or remotely. · vocalcom.com, 11 Oct 2026
- Intended users
- Vocalcom describes its contact center solutions for customer service, sales, marketing, and debt collection. · vocalcom.com, 11 Oct 2026
- Outbound dialer
- Yes · vocalcom.com, 23 Sept 2026
- Pricing and trial
- The product page invites visitors to request a demo; it does not state a subscription price or trial duration. · vocalcom.com, 11 Oct 2026
- Product
- Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns. · vocalcom.com, 11 Oct 2026
- Quality management
- Listed tools include real-time supervision, listening, whispering, conferencing, recording, and satisfaction surveys. · vocalcom.com, 11 Oct 2026
- Quality tools
- Supervision and quality tools include real-time monitoring, listening, whispering, conferencing, recording, and satisfaction surveys. · vocalcom.com, 11 Oct 2026
- Reporting
- Supervisors can use customizable real-time dashboards, integrated reports, and detailed analyses. · vocalcom.com, 11 Oct 2026
- Security
- The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software. · vocalcom.com, 11 Oct 2026
- Support
- Vocalcom says its local teams and partner network can analyze needs and set up, customize, and maintain contact center solutions. · vocalcom.com, 11 Oct 2026
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