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Ytel Contact Center
What Ytel Contact Center is
Ytel Contact Center is cloud software for inbound and outbound calls, routing, workforce management and reporting, with voice and digital channel support. Its sales dialer offers parallel dialing, customizable workflows and automatic remediation of mislabelled numbers. Inbound calls can route to IVRs, queues or voicemail, using distribution methods such as rank and longest wait time. Calling modes include click-to-call, manual preview, predictive dialing and callbacks triggered by real-time lead forms. Managers can monitor live call audio and agent activity while viewing real-time statistics and reports. Ytel says it integrates with more than 100 CRMs, including record pop-ups and call-data posting. It documents CPaaS and CCaaS APIs with event-driven webhooks. A browser webphone removes the need for a physical phone or softphone download. Ytel describes STIR/SHAKEN compliance, verified caller ID and branded calls. Windows 10 or newer and macOS Catalina or newer are supported; ChromeOS is no longer supported. Pricing is per agent license plus a platform fee, with possible SMS or Branded Calls usage charges.
Who it suits
Ytel Contact Center suits teams handling inbound and outbound calling that also need IVR, digital channels, CRM connections and workforce management. It is designed for desktop operating systems supported by Ytel.
What it does well
- Inbound routing supports IVRs, queues and voicemail
- Parallel and predictive dialing options
- Integrates with over 100 CRMs
- Browser webphone needs no softphone download
- Live monitoring and real-time reporting
What to know first
- Pricing requires contacting Ytel
- Platform fee applies in addition to agent licenses
- SMS or Branded Calls may add usage charges
- ChromeOS is no longer supported
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Ytel Contact Center | Licenses are priced per user agent, plus a platform fee; contact Ytel for license and usage pricing. · Per-agent licenses · platform fee · SMS and Branded Calls may have usage charges | On request |
As ytel.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Ytel Contact Center brings dialing, routing, monitoring, APIs and digital channels into one cloud service. Review network requirements and usage-based charges before requesting pricing.
Facts from Ytel Contact Center's own pages
- APIs
- Ytel documents CPaaS and CCaaS APIs, including agent and non-agent Contact Center APIs, and supports event-driven webhooks. · docs.ytel.com, 12 Oct 2026
- Browser access
- The platform has a built-in browser-based webphone and does not require a physical phone or softphone download. · ytel.com, 12 Oct 2026
- Calling modes
- Calling options include click-to-call, manual preview, predictive dialing, and callbacks triggered by real-time lead form submissions. · ytel.com, 12 Oct 2026
- Company history and headquarters
- Ytel says it was founded in 2012 and lists its address as 10619 S. Jordan Gateway Blvd., Suite 240, South Jordan, Utah 84095. · ytel.com, 12 Oct 2026
- Computer requirements
- Ytel lists Windows 10 or newer and macOS Catalina or newer as supported operating systems, and says ChromeOS is no longer supported. · support.ytel.com, 12 Oct 2026
- CRM integrations
- Ytel says it integrates with over 100 CRMs, including call-connected record pop-ups and call data posting. · ytel.com, 12 Oct 2026
- Digital channel scope
- voice_plus_digital · ytel.com, 22 Sept 2026
- Founded
- 2012 · ytel.com, 28 Sept 2026
- Headquarters
- South Jordan, Utah, United States · ytel.com, 28 Sept 2026
- Inbound calling
- Yes · ytel.com, 22 Sept 2026
- Inbound routing
- Inbound calls can be routed to IVRs, queues, and voicemail, with agent distribution methods including rank and longest wait time. · ytel.com, 12 Oct 2026
- IVR builder
- Yes · ytel.com, 22 Sept 2026
- Monitoring and reports
- Managers can monitor live call audio and agent activity and view real-time statistics and reporting. · ytel.com, 12 Oct 2026
- Network requirements
- Ytel recommends wired internet and says wireless, hotspot, 5G wireless, and public Wi-Fi connections are not supported or recommended for Contact Center. · support.ytel.com, 12 Oct 2026
- Outbound dialer
- Yes · ytel.com, 22 Sept 2026
- Pricing details
- Ytel says user licenses are priced per agent and a platform fee applies; SMS or Branded Calls may also incur usage charges, and qualified opportunities may receive volume discounts. · ytel.com, 12 Oct 2026
- Purpose
- Ytel Contact Center is cloud-based software for inbound and outbound calls, routing, and reporting on call volumes and agent performance. · ytel.com, 12 Oct 2026
- Sales dialer
- The sales dialer supports parallel dialing, customizable calling workflows, and automatic remediation of mislabelled numbers. · ytel.com, 12 Oct 2026
- Security and caller identity
- Ytel describes its calling as STIR/SHAKEN compliant and offers verified caller ID and branded calls. · ytel.com, 12 Oct 2026
- Support
- Ytel lists support by email at [email protected] and publishes a Help Center with Contact Center documentation. · ytel.com, 12 Oct 2026
- Workforce management
- Yes · ytel.com, 22 Sept 2026
Where Ytel Contact Center stands on Freedom251
- Call Center Software#61 of 122