Freedom251 › Call Center Software
GoContact
by GoContact
What GoContact is
GoContact is a paid omnichannel contact center product for handling inbound calls, outbound calls, and digital interactions. Its listed tools include an outbound dialer, inbound calling, an IVR builder, custom call routing, an auto attendant, workforce management, and voicemail transcription. GoContact runs on web, iOS, and Android, with desktop and mobile apps. The GoContact plan costs $75 a month, requires a minimum of 10 users, and includes 5,000 minutes per account. Additional usage is charged at $0.029 per minute, and one local DID is included per user. WhatsApp requires a third party. Use of the power and progressive dialer requires approval. There is no free plan. GoContact was founded in 2006 and is headquartered in Northridge, California, United States. Its listed website is Broadvoice’s contact-center omnichannel page.
Who it suits
It suits contact center teams managing inbound and outbound calls together with digital channels. Teams should be able to meet the 10-user minimum and the stated calling conditions.
What it does well
- Inbound and outbound calling
- IVR builder and custom routing
- Workforce management included
- Web, iOS, and Android support
- Voicemail transcription
What to know first
- Minimum 10 users
- 5,000 minutes included per account
- $0.029 usage per minute
- WhatsApp needs a third party
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| GoContact | Minimum 10 users · Minimum 10 users · 5,000 minutes included per account · $0.029 usage per minute · 1 DID per user included · WhatsApp requires a third party · Power and progressive dialer requires approval | $75 a month |
As broadvoice.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
GoContact combines calling, routing, IVR, workforce, and omnichannel functions across web and mobile platforms. Its minimum users, usage charges, and approval requirements should be checked before choosing the plan.
Facts from GoContact's own pages
- Digital channel scope
- omnichannel · broadvoice.com, 22 Sept 2026
- Founded
- 2006 · broadvoice.com, 28 Sept 2026
- Free plan
- No · broadvoice.com, 22 Sept 2026
- Headquarters
- Northridge, California, United States · broadvoice.com, 28 Sept 2026
- Inbound calling
- Yes · broadvoice.com, 22 Sept 2026
- IVR builder
- Yes · broadvoice.com, 22 Sept 2026
- Outbound dialer
- Yes · broadvoice.com, 22 Sept 2026
- Workforce management
- Yes · broadvoice.com, 22 Sept 2026
Where GoContact stands on Freedom251
- Call Center Software#58 of 122