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uContact
by uContact
What uContact is
uContact is a cloud contact center service available through web, iOS, and Android. It handles inbound calling, outbound dialing, interactive voice response, automatic call distribution, auto dialers, and custom call routing. The service supports omnichannel digital channels, multiple business numbers, an auto attendant, voicemail transcription, inbound faxing, and workforce management. Desktop and mobile apps are available, and HIPAA compliance support is listed. The Voice plan costs $59.99 a month, with pricing based on a 36-month term agreement. It includes inbound and outbound voice campaigns, automatic call distribution, auto dialers, interactive voice response, agent and supervisor roles, analytics, and reporting. The Omni plan costs $84.99 a month under the same term basis and adds an omnichannel unified inbox and workforce management. There is no free plan. uContact is headquartered in Newark, New Jersey, USA.
Who it suits
uContact suits organizations needing cloud-based voice and omnichannel contact-center functions across web and mobile. The Omni plan is aimed at teams needing a unified inbox and workforce management.
What it does well
- Inbound and outbound calling tools
- Interactive voice response and auto dialers
- Omnichannel unified inbox on Omni
- Workforce management available
- HIPAA compliance support listed
What to know first
- No free plan
- Pricing uses a 36-month term agreement
- Omni costs more than Voice
- Paid from $59.99 per user monthly
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Voice | Pricing is based on a 36-month term agreement. · Inbound and outbound voice campaigns · Automatic call distribution · Auto dialers · Interactive voice response · Agent and supervisor roles · Analytics and reporting | $59.99 a month |
| Omni | Pricing is based on a 36-month term agreement. · Inbound and outbound voice campaigns · Automatic call distribution · Auto dialers · Interactive voice response · Omnichannel unified inbox · Workforce management | $84.99 a month |
As net2phone.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
uContact covers voice campaigns, routing, digital channels, and workforce functions in two paid plans. Compare Voice and Omni based on whether you need the unified inbox and workforce management.
Facts from uContact's own pages
- Digital channel scope
- omnichannel · net2phone.com, 22 Sept 2026
- Free plan
- No · net2phone.com, 22 Sept 2026
- Headquarters
- Newark, New Jersey, USA · net2phone.com, 28 Sept 2026
- Inbound calling
- Yes · net2phone.com, 22 Sept 2026
- IVR builder
- Yes · net2phone.com, 22 Sept 2026
- Outbound dialer
- Yes · net2phone.com, 22 Sept 2026
- Paid from
- 59.99 · net2phone.com, 22 Sept 2026
- Workforce management
- Yes · net2phone.com, 22 Sept 2026
Where uContact stands on Freedom251
- Call Center Software#57 of 122
- Online fax services#89 of 102