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AceCX
What AceCX is
AceCX is a paid omnichannel communications platform for customer conversations through voice and digital channels. It provides inbound calling, an outbound dialer, and an IVR builder, alongside SMS, web chat, WhatsApp, Instagram, Messenger, Telegram, and X. Agents can see previous interactions across channels, while routing matches contacts by language, tier, product, and intent. Default capacity is one voice conversation plus three concurrent messaging conversations. Paid plans include iOS, Android, and browser webphone access, with integrations for Salesforce, HubSpot, Zoho, Zendesk, MS Dynamics, Pipedrive, Monday, Freshsales, and Zapier. Starter costs $9.99/user/mo with annual billing and no seat minimum; Professional costs $15.99/user/mo with a three-seat minimum; Enterprise costs $25.99/user/mo with a ten-seat minimum. Custom requires 50 seats, with price unlisted. Annual billing is 20% cheaper per seat. A 14-day trial includes 100 calling minutes, 50 SMS segments, an AI receptionist, and HD video meetings without feature lockouts.
Who it suits
AceCX suits teams managing customer contacts across voice, messaging, and social channels. Its routing, CRM integrations, and team plans fit organizations with defined agent workflows.
What it does well
- Covers voice, SMS, chat, and social channels
- Cross-channel interaction history for agents
- Skills routing by language and intent
- Includes major CRM integrations
- 14-day trial has no feature lockouts
What to know first
- No free plan
- Trial limits calls and SMS segments
- Professional requires three seats
- Enterprise requires ten seats
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $9.99/user/mo; annual billing · No seat minimum | $9.99 a month |
| Professional | $15.99/user/mo; 3 seat minimum · 3 seat minimum · 30-day recording retention | $15.99 a month |
| Enterprise | $25.99/user/mo; 10 seat minimum · 10 seat minimum · 1-year recording retention | $25.99 a month |
| Custom | 50 seat minimum | On request |
As acepeak.com lists them, read 28 Sept 2026. The maker's own page has the final word.
Verdict
AceCX offers broad channel coverage, routing, integrations, and mobile or browser access. Compare seat minimums and trial allowances with your team size before choosing a plan.
Facts from AceCX's own pages
- Agent concurrency
- The default is one voice conversation plus three concurrent messaging conversations. · acepeak.com, 28 Sept 2026
- Annual savings
- Annual billing is 20% cheaper per seat across every plan. · acepeak.com, 28 Sept 2026
- Compliance report
- Professional and higher plans provide access to a SOC 2 Type II report. · acepeak.com, 28 Sept 2026
- Channel coverage
- AceCX supports voice, SMS, web chat, WhatsApp, Instagram, Messenger, Telegram, and X. · acepeak.com, 28 Sept 2026
- Company reach
- Acepeak says its customer story covers more than 60 countries. · acepeak.com, 28 Sept 2026
- Digital channel scope
- omnichannel · acepeak.com, 23 Sept 2026
- Free plan
- No · acepeak.com, 23 Sept 2026
- Free trial
- The platform offers a 14-day free trial with no credit card required. · acepeak.com, 28 Sept 2026
- Headquarters
- Singapore · acepeak.com, 28 Sept 2026
- Inbound calling
- Yes · acepeak.com, 23 Sept 2026
- CRM integrations
- Integrations include Salesforce, HubSpot, Zoho, Zendesk, MS Dynamics, Pipedrive, Monday, Freshsales, and Zapier. · acepeak.com, 28 Sept 2026
- IVR builder
- Yes · acepeak.com, 23 Sept 2026
- Outbound dialer
- Yes · acepeak.com, 23 Sept 2026
- Platform apps
- The paid plans include iOS, Android, and browser webphone access. · acepeak.com, 28 Sept 2026
- Security encryption
- Call recording is encrypted, and Starter includes STIR/SHAKEN and 10DLC handling. · acepeak.com, 28 Sept 2026
- Shared memory
- Every past interaction is visible to the agent across channels. · acepeak.com, 28 Sept 2026
- Skills routing
- Routing matches contacts by language, tier, product, and intent. · acepeak.com, 28 Sept 2026
- Starting price
- Paid plans start at $9.99 per user per month on annual billing. · acepeak.com, 28 Sept 2026
- Support coverage
- Support ranges from email to phone, priority support, and dedicated CSM coverage. · acepeak.com, 28 Sept 2026
- Team administration
- Professional includes team messaging, file sharing, roles, and multi-site management. · acepeak.com, 28 Sept 2026
- Trial access
- The trial has no feature lock-outs or demo mode. · acepeak.com, 28 Sept 2026
- Trial limits
- The trial includes 100 calling minutes, 50 SMS segments, AI receptionist, and HD video meetings. · acepeak.com, 28 Sept 2026
- Uptime SLA
- Published uptime SLAs range from 99.9% for Starter to 99.99% for Enterprise. · acepeak.com, 28 Sept 2026
- WhatsApp fees
- WhatsApp Business API is included, with Meta conversation fees passed through at cost. · acepeak.com, 28 Sept 2026
Where AceCX stands on Freedom251
- Call Center Software#53 of 122