My Country Mobile Contact Center is a web platform for handling customer conversations across voice and digital channels. It supports voice, SMS, MMS, web chat, Instagram, Facebook, Telegram, WhatsApp, and Twitter/X, with a shared skills engine routing conversations to one agent pool. Inbound calling, outbound dialing, and an IVR builder are included. Power and predictive dialers are available at the contact-center tier, while progressive dialing is offered on Enterprise. The AI Receptionist provides live scripts and next-action prompts based on sentiment, intent, and policy. Supervisors can silently monitor calls, whisper coach, or join conversations, with actions audit-logged. Real-time queue, agent, and campaign wallboards refresh by the second. Integrations listed include CRM, Microsoft Teams, Zapier, API, and webhooks on Pro. Security listings include SOC 2 Type II, PCI-DSS, ISO 27001, TLS 1.3, and AES-256. A 14-day trial requires no payment details; accounts become read-only afterward unless converted.
Who it is for
It suits sales teams, support desks, startups, growing teams, and large contact centers needing omnichannel routing. Teams wanting AI assistance, supervision tools, and real-time wallboards may find the platform relevant.
What is good
- Supports nine voice and digital channels
- Routes channels through one skills engine
- Includes IVR and predictive dialers
- Offers AI scripts and sentiment prompts
- Provides real-time wallboards
What to know first
- No free plan is listed
- Trial accounts become read-only afterward
- Progressive dialing requires Enterprise
Verdict
My Country Mobile Contact Center combines omnichannel conversations, dialing, AI assistance, supervision, and fast-refreshing analytics in one web service. Its 14-day trial allows evaluation without payment details, but continued access requires choosing a paid plan.
My Country Mobile Contact Center plans and pricing
All plansCompared on call center software
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
