Freedom251 › Call Center Software
Thulium
by Thulium
What Thulium is
Thulium combines contact-center and helpdesk functions in a browser-based system. Phone, email, chat, and Messenger support are handled through one panel, with inbound calling, an outbound dialer, and an IVR builder. The service works on Android, iOS, web, and through an API, and the maker describes it as omnichannel. Its AI assistant reads customer history, improves message wording, and suggests replies in real time; Thulium says it is included in every plan. AI Voice Analytics examines conversations for sentiment, topics, and script compliance. More than 70 integrations are listed, including BaseLinker, Allegro, IdoSell, Shoper, and Pipedrive. Standard costs 279 PLN a month, while Premium costs 349 PLN a month. A 14-day trial provides five Premium licenses and configuration assistance.
Who it suits
Standard is described for small businesses, Premium for companies of any size, and Enterprise for large organizations needing tailored solutions. It suits teams combining phone and digital support channels.
What it does well
- Phone, email, chat, and Messenger in one panel
- Built-in AI assistant in every plan
- AI Voice Analytics for conversations
- More than 70 listed integrations
- 14-day trial with five Premium licenses
What to know first
- Standard is limited to 10 licenses
- Standard supports three phone queues
- No free plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Thulium Standard | Już od 279 PLN / miesiąc; 1395 PLN netto miesięcznie za 5 licencji · Maksymalnie 10 licencji · 3 kolejki telefoniczne · 5 obsługiwanych kont email | 279 PLN a month |
| Thulium Premium | Już od 349 PLN / miesiąc; 1745 PLN netto miesięcznie za 5 licencji · Brak limitu licencji · 20 kolejek telefonicznych · 20 obsługiwanych kont email | 349 PLN a month |
| Thulium Enterprise | Indywidualnie · Brak limitu licencji · Nielimitowany czat, chatbot i voicebot · Nielimitowana liczba obsługiwanych adresów email | On request |
As thulium.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
Thulium brings multichannel support, calling tools, AI assistance, analytics, and integrations together. Plan limits and pricing make the Standard and Premium tiers the clearest starting points.
Facts from Thulium's own pages
- AI assistant
- The built-in AI assistant reads customer history, improves message text and suggests replies in real time; the maker says it is included in every plan. · thulium.com, 9 Oct 2026
- API
- The Premium plan includes API and webhooks; the detailed plan comparison lists 10 million API calls per month for Standard and Premium. · thulium.com, 9 Oct 2026
- Channels
- The maker says customer support across phone, email and chat is handled in one browser-based panel. · thulium.com, 9 Oct 2026
- Company history
- The homepage says Thulium has supported Polish companies since 2006. · thulium.com, 9 Oct 2026
- Digital channel scope
- omnichannel · thulium.com, 22 Sept 2026
- Free plan
- No · thulium.com, 22 Sept 2026
- Headquarters
- Krakow, Poland · thulium.com, 28 Sept 2026
- Inbound calling
- Yes · thulium.com, 22 Sept 2026
- Integrations
- The maker lists more than 70 integrations and names BaseLinker, Allegro, IdoSell, Shoper and Pipedrive among them. · thulium.com, 9 Oct 2026
- Intended customers
- The maker describes Standard as intended for small businesses, Premium for companies of any size, and Enterprise for large companies needing tailored solutions. · thulium.com, 9 Oct 2026
- IVR builder
- Yes · thulium.com, 22 Sept 2026
- Maximum agents
- 10 · thulium.com, 22 Sept 2026
- Outbound dialer
- Yes · thulium.com, 22 Sept 2026
- Privacy and standards
- The pricing page states that the service supports GDPR (RODO) and ISO requirements. · thulium.com, 9 Oct 2026
- Product
- Thulium combines contact center, helpdesk, phone support, IVR, chat and Messenger handling in one system. · thulium.com, 9 Oct 2026
- Security
- The pricing FAQ says systems are hosted on Microsoft Azure and data is protected with SSL encryption. · thulium.com, 9 Oct 2026
- Standard limits
- Standard is limited to 10 licenses, three phone queues and five supported email accounts. · thulium.com, 9 Oct 2026
- Support
- The detailed pricing page lists phone and email support on business days from 8:00 to 16:00, with paid options for after-hours and 24/7/365 incident support. · thulium.com, 9 Oct 2026
- Trial
- The free trial lasts 14 days and provides five Premium licenses, with configuration assistance; the license expires afterward unless the customer continues. · thulium.com, 9 Oct 2026
- Voice analytics
- AI Voice Analytics can analyze conversations for sentiment, topics and script compliance. · thulium.com, 9 Oct 2026
Where Thulium stands on Freedom251
- Call Center Software#49 of 122