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SparkTG
by SparkTG
What SparkTG is
SparkTG is a paid cloud communication service combining IVR, WhatsApp Business API, AI voice bots, and a cloud contact center. Its bots are described as providing round-the-clock responses and automating routine customer interactions. IVR recognizes voice and keypad input, then routes callers to information, agents, or departments. Contact-center tools include blended calling, real-time call statistics, a browser-based agent dashboard, live monitoring with whispering, and automatic and predictive dialers. WhatsApp tools support automated messages, rich media, order updates, appointment reminders, support messages, and marketing campaigns. Listed integrations include HubSpot, Zendesk, LeadSquared, Freshdesk, Salesforce, Zoho, Shopify, Microsoft, Kapture, Vtiger, and Pipedrive. Open APIs and webhooks come with documentation, code samples, and integration guides. Platforms include Android, iOS, web, and API. Starter costs ₹9,900 a month, Growth 19900.00 INR, and Scale 34900.00 INR; VCC pricing is by request. SparkTG offers a free trial, encrypted data handling, and support by email, phone, and chat.
Who it suits
SparkTG suits distributed teams, contact-center agents, supervisors, and businesses combining voice, WhatsApp, IVR, and chatbot workflows. Its Suno product is presented for field and distributed teams.
What it does well
- IVR routes voice and keypad callers
- AI voice and chat bots
- WhatsApp messaging and campaign tools
- Open APIs, webhooks, and integration guides
- Free trial available
What to know first
- VCC pricing requires a quote
- Support levels vary by plan
- Mobile apps require stated Android or iOS versions
- Paid service
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| VCC Lite | 5 agents | On request |
| VCC Startup | 20 agents | On request |
| VCC Enterprise | Unlimited agents | On request |
| Growth | 700 voice enquiries (1,400 mins) · 12,000 chat enquiries (120,000 msgs) · Follow-up sequences · Priority support | ₹19,900 a month |
| Scale | 1,200 voice enquiries (2,400 mins) · 20,000 chat enquiries (200,000 msgs) · 2 agent logins · CRM integration support included | ₹34,900 a month |
| Starter | 300 voice enquiries (600 mins) · 5,000 chat enquiries (50,000 msgs) · Real estate AI voicebot and WhatsApp/website chatbot | ₹9,900 a month |
| Virtual Contact Center (VCC) | Custom pricing · Volume discounts · Flexible terms · Custom integrations | On request |
As sparktg.com lists them, read 23 Sept 2026. The maker's own page has the final word.
Verdict
SparkTG brings IVR, messaging, bots, and contact-center operations into one cloud service. The free trial helps evaluation, while enquiry limits, plan-specific support, and custom VCC pricing require attention.
Facts from SparkTG's own pages
- APIs
- SparkTG advertises open APIs and webhooks and links to API documentation, code samples, and integration guides. · sparktg.com, 11 Oct 2026
- Contact center features
- The VCC page lists blended calling, real-time call statistics, a browser-based agent dashboard, live call monitoring and whispering, and auto and predictive dialers. · sparktg.com, 11 Oct 2026
- Digital channel scope
- omnichannel · sparktg.com, 23 Sept 2026
- Headquarters
- Sector-142, Noida, India · sparktg.com, 19 Oct 2026
- Inbound calling
- Yes · sparktg.com, 23 Sept 2026
- Integrations
- The site lists HubSpot, Zendesk, LeadSquared, Freshdesk, Salesforce, Zoho, Shopify, Microsoft, Kapture, Vtiger, and Pipedrive among its integrations. · sparktg.com, 11 Oct 2026
- Intended users
- SparkTG presents Suno for field and distributed teams and SparkTG Agent App for contact-center agents and supervisors. · sparktg.com, 11 Oct 2026
- IVR
- The IVR system recognizes voice and keypad inputs and routes callers to information, agents, or departments. · sparktg.com, 11 Oct 2026
- IVR builder
- Yes · sparktg.com, 23 Sept 2026
- Maximum agents
- 5 · sparktg.com, 23 Sept 2026
- Mobile apps
- Suno supports Android 8.0 or later; SparkTG Agent App supports Android 7.0 or later and iOS 16 or later. · sparktg.com, 11 Oct 2026
- Outbound dialer
- Yes · sparktg.com, 23 Sept 2026
- Payment security
- The privacy policy says Razorpay processes payments, SparkTG does not store card data on its servers, and payment processing uses PCI-DSS encryption. · sparktg.com, 11 Oct 2026
- Product
- SparkTG describes its platform as a cloud communication service combining IVR, WhatsApp Business API, AI voice bots, and a cloud contact center. · sparktg.com, 11 Oct 2026
- Security
- The privacy policy says data is encrypted in transit and at rest, backups are encrypted and isolated, and staff access is limited and logged. · sparktg.com, 11 Oct 2026
- Support
- The contact page says support is available by email, phone, and chat, with service levels varying by plan, and it aims to respond within 24 business hours. · sparktg.com, 11 Oct 2026
- VCC pricing
- VCC pricing is custom and the page invites prospective customers to contact the team for a quote. · sparktg.com, 11 Oct 2026
- Voice and chat automation
- Its AI voice and chat bots are described as providing round-the-clock responses and automating routine customer interactions. · sparktg.com, 11 Oct 2026
- SparkTG says its WhatsApp Business API supports automated messages, rich media, order updates, appointment reminders, support messages, and marketing campaigns. · sparktg.com, 11 Oct 2026
Where SparkTG stands on Freedom251
- Call Center Software#48 of 122