edesy Cloud Contact Center

Name: edesy Cloud Contact Center
Price: 1499 INR

Web · Self-hosted · API · paid plans from ₹1,499/mo

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

edesy Cloud Contact Center is ranked #85 of 126 in call center software on Freedom251. It runs on API, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at ₹1,499/mo.

edesy Cloud Contact Center plans and pricing

All plans

Starter ₹1,499/mo per agent Up to 10 agents · Inbound & outbound calls · Basic IVR · Call recording (30 days) · Standard reports · Email support edesy.in · 8 Oct 2026

Professional ₹2,499/mo per agent Up to 50 agents · Predictive dialer · Advanced IVR with speech · Real-time wallboard · CRM integrations · Call recording (90 days) · Priority support edesy.in · 8 Oct 2026

Enterprise Not published Unlimited agents edesy.in · 23 Sept 2026

Enterprise Not published custom Unlimited agents · Omnichannel (voice, chat, email) · Custom integrations · Dedicated account manager · SLA guarantee · On-premise option · 24/7 phone support edesy.in · 8 Oct 2026

Compared on call center software

Free plan: No
Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel
Maximum agents: 10 agents
Recording retention: 30 days

Best edesy Cloud Contact Center alternatives

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The record

Purpose: The cloud contact center handles inbound, outbound, and blended operations from one platform.
Call routing: It offers skills-based routing, priority queuing, and AI-powered call distribution.
Omnichannel: The product page describes a unified agent desktop for voice, chat, email, WhatsApp, and social media.
Analytics: It provides live dashboards, call metrics, agent performance data, and custom reports.
Recording: The product page describes automatic call recording, quality scoring, and compliance archival, with a 7-year retention option.
Integrations: Listed integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, LeadSquared, Pipedrive, and Intercom.
API and calling: Every plan includes API access and a WebRTC softphone, according to the pricing page.
Scale: The product page says the service scales from 5 to 5000 agents and includes automatic failover and redundancy.
Compliance: The product page describes the service as TRAI compliant and says call recording can be SEBI/RBI compliant.
Trial: The 14-day free trial requires no credit card, according to the pricing page.
Support: Support varies by plan: Starter includes email support, Professional priority support, and Enterprise 24/7 phone support.
Security: The privacy policy says edesy implements measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Company: The company footer identifies the maker as Edesy Technology Labs Pvt Ltd.
Price from: ₹1,499/mo

Where it ranks on Freedom251

Best Call Center Software in 2026#85 of 126

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Sources

edesy.in/cloud-contact-center· checked 8 Oct 2026
edesy.in/cloud-contact-center/pricing· checked 8 Oct 2026
edesy.in/privacy· checked 8 Oct 2026
edesy.in/about· checked 8 Oct 2026