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edesy Cloud Contact Center
What edesy Cloud Contact Center is
edesy Cloud Contact Center is a paid platform for inbound, outbound, and blended contact-center operations. It combines voice, chat, email, WhatsApp, and social media in one agent desktop. Teams can use inbound calling, an outbound dialer, an IVR builder, skills-based routing, priority queues, and AI-powered call distribution. Live dashboards, call metrics, agent performance data, and custom reports support supervision. Calls can be recorded automatically, quality-scored, and archived, with a stated seven-year retention option. Every plan includes API access and a WebRTC softphone. Listed integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, LeadSquared, Pipedrive, and Intercom. The service page describes scaling from 5 to 5000 agents, automatic failover, redundancy, and TRAI compliance. A 14-day trial requires no credit card. Edesy Technology Labs Pvt Ltd is identified as the maker.
Who it suits
It suits contact-center teams needing voice and digital channels, routing, recording, analytics, and CRM connections. The listed plans cover teams from up to 10 agents to unlimited agents.
What it does well
- Inbound and outbound calling with IVR
- Unified voice, chat, email, and social desktop
- API access and WebRTC softphone on every plan
- Automatic recording and quality scoring
- 14-day trial without a credit card
What to know first
- No free plan
- Starter supports up to 10 agents
- Recording retention varies by plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | per agent · Up to 10 agents · Inbound & outbound calls · Basic IVR · Call recording (30 days) · Standard reports · Email support | ₹1,499 a month |
| Professional | per agent · Up to 50 agents · Predictive dialer · Advanced IVR with speech · Real-time wallboard · CRM integrations · Call recording (90 days) · Priority support | ₹2,499 a month |
| Enterprise | custom · Unlimited agents · Omnichannel (voice, chat, email) · Custom integrations · Dedicated account manager · SLA guarantee · On-premise option · 24/7 phone support | On request |
As edesy.in lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
edesy brings multichannel contact handling, routing, reporting, recording, and integrations into one service. Check plan limits and retention periods against your team’s needs before choosing.
Facts from edesy Cloud Contact Center's own pages
- Analytics
- It provides live dashboards, call metrics, agent performance data, and custom reports. · edesy.in, 8 Oct 2026
- API and calling
- Every plan includes API access and a WebRTC softphone, according to the pricing page. · edesy.in, 8 Oct 2026
- Call routing
- It offers skills-based routing, priority queuing, and AI-powered call distribution. · edesy.in, 8 Oct 2026
- Company
- The company footer identifies the maker as Edesy Technology Labs Pvt Ltd. · edesy.in, 8 Oct 2026
- Compliance
- The product page describes the service as TRAI compliant and says call recording can be SEBI/RBI compliant. · edesy.in, 8 Oct 2026
- Digital channel scope
- omnichannel · edesy.in, 23 Sept 2026
- Free plan
- No · edesy.in, 23 Sept 2026
- Inbound calling
- Yes · edesy.in, 23 Sept 2026
- Integrations
- Listed integrations include Salesforce, Zoho CRM, Freshdesk, Zendesk, HubSpot, LeadSquared, Pipedrive, and Intercom. · edesy.in, 8 Oct 2026
- IVR builder
- Yes · edesy.in, 23 Sept 2026
- Maximum agents
- 10 · edesy.in, 23 Sept 2026
- Omnichannel
- The product page describes a unified agent desktop for voice, chat, email, WhatsApp, and social media. · edesy.in, 8 Oct 2026
- Outbound dialer
- Yes · edesy.in, 23 Sept 2026
- Purpose
- The cloud contact center handles inbound, outbound, and blended operations from one platform. · edesy.in, 8 Oct 2026
- Recording
- The product page describes automatic call recording, quality scoring, and compliance archival, with a 7-year retention option. · edesy.in, 8 Oct 2026
- Recording retention
- 30 · edesy.in, 23 Sept 2026
- Scale
- The product page says the service scales from 5 to 5000 agents and includes automatic failover and redundancy. · edesy.in, 8 Oct 2026
- Security
- The privacy policy says edesy implements measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. · edesy.in, 8 Oct 2026
- Support
- Support varies by plan: Starter includes email support, Professional priority support, and Enterprise 24/7 phone support. · edesy.in, 8 Oct 2026
- Trial
- The 14-day free trial requires no credit card, according to the pricing page. · edesy.in, 8 Oct 2026
Where edesy Cloud Contact Center stands on Freedom251
- Call Center Software#45 of 122