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Landis Contact Center
What Landis Contact Center is
Landis Contact Center adds contact-center functions to Microsoft Teams calling. It handles inbound calls, outbound dialing and omnichannel digital channels, and works with Teams Calling Plans, Operator Connect and Direct Routing. Visual IVR flows and queue options include skills-based routing. Managers can use live dashboards, wallboards, historical reports and scheduled reports, then listen to queue calls, whisper to agents or join through barge-in. CRM and external-system connections are described through call pop, webhooks, Power Platform and APIs. Call recording is an add-on; Landis stores recordings for 90 days by default or can use a customer’s Azure blob storage. Role-based access and Microsoft Entra ID single sign-on are supported. Landis states ISO/IEC 27001:2022 certification and describes the product as GDPR and HIPAA compliant. Subscriptions include support and 24/7 emergency support. Pricing starts at $75/user/mo, with a 30-day free trial.
Who it suits
This product suits organizations using Microsoft Teams that need inbound, outbound and omnichannel contact-center functions. It is licensed per contact-center user, so every agent requires a subscription.
What it does well
- Works with major Teams calling options
- Skills-based queue routing
- Live and historical reporting
- Manager listen, whisper and barge-in tools
- 24/7 emergency support included
What to know first
- No free plan
- Call recording costs extra
- Every contact-center agent needs a subscription
- Web platform only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Landis Contact Center | Quote for volume discounts. · Live dashboards and call monitoring · Historical analytics and reporting · Visual IVR builder · Advanced call queues with skills-based routing · Live manager coaching · Webhooks for external reports and tasks | $75 a month |
| Landis Contact Center for Microsoft Teams | monthly per user · Per-user subscription · volume discounts by quote · no required setup fees or minimums · call recording add-on costs $5 monthly per user | $75 a month |
As landistechnologies.com lists them, read 23 Sept 2026. The maker's own page has the final word.
Verdict
Landis Contact Center extends Microsoft Teams with routing, analytics, coaching and integration tools. Its per-user pricing, recording add-on and 30-day trial give buyers clear commercial conditions to review.
Facts from Landis Contact Center's own pages
- Access controls
- The product supports customizable role-based access and Microsoft Entra ID single sign-on. · landistechnologies.com, 7 Oct 2026
- Analytics
- It provides live dashboards and wallboards, historical reports, and scheduled reports for selected metrics. · landistechnologies.com, 7 Oct 2026
- Company history
- Landis Technologies says it was founded in 1995 by Matthew Landis in Ephrata, Pennsylvania. · landistechnologies.com, 7 Oct 2026
- Compatibility
- The pricing page says the product works with Microsoft Teams Calling Plans, Operator Connect, and Direct Routing. · landistechnologies.com, 7 Oct 2026
- Digital channel scope
- omnichannel · landistechnologies.com, 23 Sept 2026
- Founded
- 1995 · landistechnologies.com, 19 Oct 2026
- Free plan
- No · landistechnologies.com, 23 Sept 2026
- Headquarters
- Ephrata, Pennsylvania, USA · landistechnologies.com, 19 Oct 2026
- Inbound calling
- Yes · landistechnologies.com, 23 Sept 2026
- Integrations
- The product describes CRM and external-system integrations through call pop, webhooks, Power Platform, and APIs. · landistechnologies.com, 7 Oct 2026
- Intended users
- The product is licensed per contact-center user, with each agent using the contact center requiring a subscription. · landistechnologies.com, 7 Oct 2026
- IVR builder
- Yes · landistechnologies.com, 23 Sept 2026
- Manager tools
- Managers can listen to queue calls, whisper to agents, or join calls using barge-in. · landistechnologies.com, 7 Oct 2026
- Outbound dialer
- Yes · landistechnologies.com, 23 Sept 2026
- Purpose
- Landis Contact Center adds contact-center capabilities to Microsoft Teams calling. · landistechnologies.com, 7 Oct 2026
- Recording
- Call recording is available as an add-on, and recordings are stored by Landis for 90 days by default or can be configured for the customer’s Azure blob storage. · landistechnologies.com, 7 Oct 2026
- Routing
- It supports visual IVR flows and queue routing options including skills-based routing. · landistechnologies.com, 7 Oct 2026
- Security
- Landis states it is ISO/IEC 27001:2022 certified and describes the product as GDPR compliant and HIPAA compliant. · landistechnologies.com, 7 Oct 2026
- Paid from
- 75 · landistechnologies.com, 23 Sept 2026
- Support
- Support is included with subscriptions, with 24/7 emergency support available. · landistechnologies.com, 7 Oct 2026
- Trial
- The features page offers a 30-day free trial. · landistechnologies.com, 7 Oct 2026
- Workforce management
- Landis Contact Center integrates with Peopleware for workforce management. · landistechnologies.com, 7 Oct 2026
Where Landis Contact Center stands on Freedom251
- Call Center Software#43 of 122