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GoTo Contact Center

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Visit GoTo Contact Center Alternatives Pricing

GoTo Contact Center's own site

What GoTo Contact Center is

GoTo Contact Center is a paid service for teams handling inbound and outbound calls alongside omnichannel digital channels. Its Contact Center plan lists an agent dashboard with an integrated softphone, AI chat analysis, and supervisor reporting tools. Teams can assign skills, tag work, and route interactions by priority. The plan also includes call wrap-up, automatic queue callback, and an auto dialer, plus agent monitoring, coaching, and co-browsing. Other listed capabilities include an IVR builder, auto attendant, custom call routing, voicemail transcription, and multiple business numbers. Desktop and mobile apps are available. The service supports Windows, macOS, iOS, Android, and web. GoTo Contact Center has no free plan, and pricing is available on request. Its headquarters are in Boston, Massachusetts, United States.

Who it suits

GoTo Contact Center suits teams that need inbound and outbound calling with digital channels, routing, and agent oversight. It may fit organizations whose agents work across desktop, mobile, and web platforms.

What it does well

  • Supports inbound and outbound calling.
  • Offers omnichannel digital channels.
  • Includes custom call routing and an IVR builder.
  • Agent tools include monitoring, coaching, and co-browsing.
  • Available on Windows, macOS, iOS, Android, and web.

What to know first

  • There is no free plan.
  • Pricing is available on request.

Limits

There is no free plan. The Contact Center plan's price is available on request.

Plans

PlanBilled and limitsPrice
Contact CenterEverything in CX · AI chat analysis · agent dashboard and softphone · skills, tagging and priority routing · callbacks and autodialer · monitoring, coaching and co-browsingOn request
GoTo Connectper user, per month for 1–4 users · Most calling and collaboration features · cloud PBX · custom routing · video meetings · desktop and mobile apps$29.95 a month

As goto.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the GoTo Contact Center website.
  2. Contact GoTo for pricing.
  3. Choose the Contact Center plan.
  4. Use the service on Windows, macOS, iOS, Android, or the web.

Verdict

GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

Questions

Does GoTo Contact Center have a free plan?

No. It is a paid service.

How much does GoTo Contact Center cost?

Pricing is available on request.

Which platforms does it support?

It supports Windows, macOS, iOS, Android, and web.

Does it handle inbound and outbound calls?

Yes. It supports inbound calling and an outbound dialer.

What call routing and supervision tools are included?

The listed capabilities include custom call routing, priority routing, agent monitoring, coaching, co-browsing, and supervisor reporting.

Facts from GoTo Contact Center's own pages

Agent channels
Agents can handle voice, video, chat, SMS and social interactions in the platform. · goto.com, 15 Oct 2026
Agent coaching
Supervisors can monitor and coach agents using call monitoring and coaching tools. · goto.com, 9 Oct 2026
Agent dashboards
Agent dashboards show KPIs, talk time, hold time and queue status. · goto.com, 15 Oct 2026
AI functions
AI capabilities include call summaries, transcriptions, topic detection, sentiment analysis, chat analysis and AI quality management. · goto.com, 15 Oct 2026
AI tools
AI features include chat analysis, call summaries, transcripts, topics, and sentiment capabilities. · goto.com, 9 Oct 2026
Analytics
Reporting includes real-time and historical metrics, queue times, agent availability, call outcomes and export to CSV, PDF or PNG. · goto.com, 15 Oct 2026
API
GoTo publishes APIs for calls, messaging, call events, queue analytics, contact-center agent history, phone administration and webhooks. · developer.goto.com, 15 Oct 2026
API changelog
The developer changelog records a September 2026 Call Events Report update adding provider fields and a historical contact-center agent-status endpoint released April 10, 2026. · developer.goto.com, 15 Oct 2026
Availability
GoTo describes Contact Center as cloud-based and reports 99.999% availability on its product page. · goto.com, 9 Oct 2026
Availability claim
GoTo advertises 99.999% availability for its contact-center offering. · goto.com, 15 Oct 2026
Callback queues
Callback queues let callers keep their place without remaining on hold. · goto.com, 15 Oct 2026
Call handling
Features include intelligent call routing and callback queues to direct customers and reduce wait times. · goto.com, 9 Oct 2026
Call monitoring
Listen, whisper and barge modes support supervisor coaching. · goto.com, 15 Oct 2026
Channels
The broader GoTo Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat, and surveys. · goto.com, 9 Oct 2026
Company history
Gartner lists GoTo's year founded as 2003 and its parent company as Francisco Partners. · gartner.com, 15 Oct 2026
Company scale
LinkedIn lists GoTo as a privately held Boston software company with 1,001–5,000 employees and headquarters at 333 Summer Street. · linkedin.com, 15 Oct 2026
Desktop apps
GoTo's download center lists desktop apps for Mac and Windows. · goto.com, 9 Oct 2026
Digital channel scope
omnichannel · goto.com, 23 Sept 2026
Documentation
GoTo provides a developer portal with guides, API references, status information and a changelog, plus a separate support site and community forum. · developer.goto.com, 15 Oct 2026
Headquarters
Boston, Massachusetts, United States · goto.com, 28 Sept 2026
Inbound calling
Yes · goto.com, 23 Sept 2026
Integrations
Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. · goto.com, 15 Oct 2026
Intelligent routing
Supervisors can route callers to appropriate destinations using intelligent call-routing rules. · goto.com, 15 Oct 2026
IVR and dial plans
IT administrators can build drag-and-drop dial plans and interactive voice-response menus. · goto.com, 15 Oct 2026

Where GoTo Contact Center stands on Freedom251

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