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3CLogic
by 3CLogic
What 3CLogic is
3CLogic is a voice-first, AI-powered contact center platform for enterprises, designed to run within CRM and service management systems. Its no-code Voice AI Hub supports creating and managing voice engagements, including self-service agents and post-call transcription. Companies can set agent personalities and behavioral guardrails to align with their brand and approved guidelines. REST APIs and webhooks let agents retrieve information from external systems and trigger workflows. The platform includes sentiment analysis, conversation summaries, speech analytics, dashboards, and automated quality assurance. It brings voice and SMS to ServiceNow and supports CSM, ITSM, and HRSD, alongside integrations such as Salesforce, SAP, Microsoft Teams, and Zoom. Other listed contact center capabilities include IVR, outbound dialing, call recording, supervisor tools, and omnichannel coverage. Deployment is hybrid. 3CLogic is paid, with pricing on request and no free plan; prospective buyers can contact sales or schedule a demo. It advertises 24/7 global support.
Who it suits
It is aimed at enterprises, including organizations in healthcare, retail and hospitality, financial services, travel and transportation, higher education, manufacturing, and the public sector. It may suit teams seeking voice and SMS capabilities within CRM or service management systems.
What it does well
- No-code tools for creating and managing voice engagements
- Agents can connect to external systems through APIs and webhooks
- Includes analytics, dashboards, and automated quality assurance
- Supports ServiceNow CSM, ITSM, and HRSD
- Advertises 24/7 global support
What to know first
- No free plan
- Pricing is available on request
- No trial duration is stated
Limits
There is no free plan. Pricing is on request, and the pages direct prospective buyers to schedule a demo or contact sales.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| 3CLogic Voice AI Hub / contact center platform | Enterprise platform; pricing not stated on the pages reviewed | On request |
| Custom enterprise plan | No public edition pricing · quote required | On request |
As 3clogic.com lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the 3CLogic website.
- Schedule a demo or contact sales to discuss pricing.
- Plan for hybrid deployment within your CRM or service management environment.
- Connect voice AI agents to external systems through REST APIs or webhooks as needed.
Verdict
3CLogic combines contact center functions with configurable voice AI and integrations for enterprise systems. Buyers will need to contact sales for pricing; no free plan is listed.
Questions
How much does 3CLogic cost?
Pricing is available on request. The maker directs prospective buyers to schedule a demo or contact sales.
Is there a free plan or trial?
There is no free plan. The pages reviewed do not state a trial duration.
Which platforms does 3CLogic support?
Its listed platforms are web and API, and deployment is hybrid.
What systems does it integrate with?
It adds voice and SMS to ServiceNow and lists Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom among integrations. Voice AI agents can also connect through REST APIs and webhooks.
Who makes 3CLogic?
The maker is 3CLogic, founded in 2012 and headquartered in Rockville, Maryland, United States.
What security and compliance standards does it list?
The maker states it is ISO 27001:2022 certified and has a SOC 2 Type 2 attestation. It lists ISO 27701:2019, GDPR, HIPAA, HECVAT, and VPAT/Section 508 among its standards or frameworks.
Facts from 3CLogic's own pages
- AI agent controls
- Voice AI agents can be configured with distinct personalities and behavioral guardrails aligned with a company’s brand and approved guidelines. · 3clogic.com, 7 Oct 2026
- AI analytics
- The platform provides sentiment analysis, conversation summaries, topic and outcome extraction, and agent-performance signals. · 3clogic.com, 15 Oct 2026
- AI personalities
- Administrators can configure agent tone, humor, empathy, detail, proactiveness, and behavioral guardrails. · 3clogic.com, 15 Oct 2026
- Analytics
- The platform provides sentiment analysis, conversation summaries, speech analytics, dashboards, and automated quality assurance. · 3clogic.com, 7 Oct 2026
- API-first architecture
- 3CLogic says all Voice AI Hub capabilities are accessible through APIs and that the platform is LLM-agnostic. · 3clogic.com, 15 Oct 2026
- Business continuity
- The company says geographic redundancy allows operations to move between cloud instances within minutes after a disruption. · 3clogic.com, 15 Oct 2026
- Company headquarters
- 3CLogic lists its headquarters at 500 N. Washington Street #10954, Rockville, Maryland 20849. · 3clogic.com, 15 Oct 2026
- Company size
- LinkedIn places 3CLogic in the 51–200 employee range. · linkedin.com, 15 Oct 2026
- Compliance
- The maker lists ISO 27701:2019, GDPR, HIPAA, HECVAT, and VPAT/Section 508 among its privacy, security, and accessibility standards or frameworks. · 3clogic.com, 7 Oct 2026
- Contact-center capabilities
- Listed capabilities include CTI, conversational AI, SMS, IVR, reporting dashboards, speech analytics, coaching, secure payments, and click-to-call. · 3clogic.com, 15 Oct 2026
- Conversation testing
- A built-in Playground simulates chat or phone conversations and exposes intent parsing, tool calls, delegation, and flow handling for testing. · 3clogic.com, 15 Oct 2026
- Conversation threads
- Threads preserve conversation history and context when work is handed between AI agents or escalated to a human. · 3clogic.com, 15 Oct 2026
- Deployment model
- The product is browser-based and requires internet access plus a PC, laptop, or desktop, with no hardware or download required. · 3clogic.com, 15 Oct 2026
- Developer security model
- External API calls are made by a backend service rather than directly by the language model to protect credentials and control shared data. · 3clogic.com, 15 Oct 2026
- Founded
- LinkedIn and G2 identify 2005 as the company’s founding year. · g2.com, 15 Oct 2026
- Free plan
- No · 3clogic.com, 23 Sept 2026
- Headquarters
- Rockville, Maryland, United States · 3clogic.com, 23 Sept 2026
- Hybrid and on-premise options
- 3CLogic says customers can use hybrid or connector deployments and may store call recordings in a provisioned cloud instance or on premises. · 3clogic.com, 15 Oct 2026
- Integrations
- Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom. · 3clogic.com, 15 Oct 2026
- Knowledge uploads
- Users can upload policies, FAQs, and product documents to ground agent responses. · 3clogic.com, 15 Oct 2026
- Limit: complexity
- SpotSaaS lists training needs and complexity for small teams among the product drawbacks. · spotsaas.com, 15 Oct 2026
- Limit: customization and implementation
- Prospeo summarizes recurring complaints about limited customization, dashboard/reporting limits, and implementation delays. · prospeo.io, 15 Oct 2026
- Limit: dashboard customization
- G2 reviewers ask for more dashboard customization and say report editing is less intuitive than desired. · g2.com, 15 Oct 2026
- Limit: dialer complaint
- A RevDex complaint alleges that the dialer failed from the first day and that a refund dispute followed; 3CLogic responded that carrier and do-not-call issues were involved and said it issued a partial refund. · revdex.com, 15 Oct 2026
Where 3CLogic stands on Freedom251
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