Freedom251 › Call Center Speech Analytics Software
MiaRec
What MiaRec is
MiaRec is a conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes, summarizes, and analyzes conversations for sentiment and actionable signals. Auto QA adds AI scoring, coaching insights, and a quality workflow for interactions. After calls, Relationship Management can update records, create follow-ups, and capture buying signals or service issues. MiaRec calculates CSAT, NPS, and effort scores from conversation content rather than surveys. Teams can send call recordings through drag-and-drop uploads or automated API integration. Native integrations include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral, and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption at rest and in transit, vulnerability monitoring, and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted and self-hosted options, as well as web and API access. Listed plans require an annual contract and a 25-user minimum; prices start at $25 a month.
Who it suits
MiaRec suits contact centers and teams adopting AI that need organization-level insight into customer conversations. It also targets leaders tracking conversation quality, customer experience metrics, and follow-up signals.
What it does well
- Transcribes, summarizes, and analyzes customer conversations
- Auto QA provides scoring and coaching insights
- Calculates CSAT, NPS, and effort scores from conversations
- Offers multiple named contact-center integrations
- Includes redaction, access controls, and encryption
What to know first
- Annual contract required for listed plans
- 25-user minimum for listed plans
- Essentials includes 3 months of storage
Limits
Essentials includes three months of storage and 1,500 minutes per user per month. Professional includes 13 months of storage and 2,500 minutes per user per month; Enterprise includes three years of storage and 5,000 minutes per user per month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | per user per month; annual contract; 25-user minimum · 3 months storage · 1,500 minutes/user/month · multilingual transcription · summaries · sentiment · standard support | $25 a month |
| Professional | per user per month; annual contract; 25-user minimum · 13 months storage · 2,500 minutes/user/month · call reason/outcome detection · CX metrics · custom reports · priority support | $35 a month |
| Enterprise | per user per month; annual contract; 25-user minimum · 3 years storage · 5,000 minutes/user/month · up to 50 topics · up to 10 custom insights · API/MCP · scheduled reports · dedicated customer success manager | $50 a month |
As miarec.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the MiaRec website.
- Request the available free trial.
- Choose a deployment route: cloud-hosted or on-premise.
- Connect recordings through drag-and-drop uploads or automated API integration.
- Use a native integration such as Cisco Webex, Microsoft Teams, Five9, Nice CXone, RingCentral or Twilio.
Verdict
MiaRec combines conversation analysis, quality workflows, and follow-up management for contact-center teams. The listed plans start at $25 a month and require at least 25 users under an annual contract.
Questions
How much does MiaRec cost?
Paid plans start at $25/user/mo. Essentials is $25 a month, Professional is $35 a month, and Enterprise is $50 a month; each is billed under an annual contract and has a 25-user minimum.
Is there a free plan or free trial?
There is no free plan. A free trial is available.
Which platforms does MiaRec support?
The listed platforms are web, API and self-hosted. MiaRec also offers cloud-hosted deployment and on-premise deployment.
Which services does MiaRec integrate with?
Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio.
What is included in the plans?
Essentials includes three months of storage, 1,500 minutes per user per month and standard support. Professional adds 13 months of storage, 2,500 minutes per user per month, priority support, custom reports and CX metrics; Enterprise includes three years of storage, 5,000 minutes per user per month, up to 50 topics, up to 10 custom insights, API access and a dedicated Customer Success Manager.
How can customers contact support?
Support is provided through [email protected] and a MiaRec Help Desk ticketing system.
Facts from MiaRec's own pages
- API and uploads
- MiaRec supports drag-and-drop call uploads and automated API integration for pushing recordings into the platform. · miarec.com, 1 Oct 2026
- API authentication
- API requests require a password-authenticated MiaRec user with the REST API permission; LDAP or SSO-only users cannot use it. · docs.miarec.com, 15 Oct 2026
- API change
- The January 25, 2024 release added REST administration of custom fields, recording custom-field values, and notes in retrieved recordings. · docs.miarec.com, 15 Oct 2026
- API explorer
- Each MiaRec server publishes Swagger UI and an OpenAPI specification at its /api/v2 endpoint. · docs.miarec.com, 15 Oct 2026
- Auto QA
- Auto QA evaluates conversations against scorecards, supplies transcript evidence, and lets supervisors review or override results. · docs.miarec.com, 15 Oct 2026
- Commercial licensing
- Capabilities are licensed as per-user seats, including recording, screen recording, live monitoring, evaluation, and speech analytics seats. · docs.miarec.com, 15 Oct 2026
- Company founded
- MiaRec says it was founded in 2013 by Gennadiy Bezkorovayniy. · miarec.com, 15 Oct 2026
- Company headquarters
- The company lists 1999 S Bascom Ave., Suite 928, Campbell, California 95008, USA. · miarec.com, 15 Oct 2026
- Company legal name
- The company identifies itself as MiaRec, Inc. · miarec.com, 15 Oct 2026
- Company size
- LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California. · linkedin.com, 15 Oct 2026
- Compliance claims
- MiaRec states that its controls support PCI-DSS, HIPAA, GDPR, MiFID II, and other regulatory requirements. · miarec.com, 15 Oct 2026
- Conversation analytics
- Conversation Analytics transcribes, summarizes, and analyzes every customer conversation for sentiment and actionable insights. · miarec.com, 1 Oct 2026
- Conversation ingestion
- Conversations can enter through real-time recording, telephony synchronization, bulk import, or manual web upload. · docs.miarec.com, 15 Oct 2026
- Custom insights
- Organizations can define AI prompts that extract custom data points such as call reason, satisfaction, or missed sales opportunities. · docs.miarec.com, 15 Oct 2026
- CX metrics
- MiaRec calculates CSAT, NPS, and effort scores directly from conversation content instead of surveys. · miarec.com, 1 Oct 2026
- Deployment
- MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. · miarec.com, 15 Oct 2026
- Encryption
- Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext. · docs.miarec.com, 15 Oct 2026
- Founded
- 2013 · miarec.com, 28 Sept 2026
- Headquarters
- Silicon Valley · miarec.com, 28 Sept 2026
- Installation scope
- The installation guide covers hardware requirements, architecture, installation, updates, and post-installation tasks. · docs.miarec.com, 15 Oct 2026
- Integrations
- Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. · miarec.com, 15 Oct 2026
- Limit: contract minimum
- The pricing FAQ requires an annual contract and a 25-user minimum. · miarec.com, 15 Oct 2026
- Limit: independent review depth
- GetApp shows only one verified review and says no pricing information is available in its pricing section. · getapp.com, 15 Oct 2026
- Limit: plan gating
- API, MCP, webhook integrations, bulk export, and several governance features are limited to the Enterprise tier in the pricing matrix. · miarec.com, 15 Oct 2026