Side by side
MiaRec vs Scorebuddy Conversation Analytics
Both stand on call center speech analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial APILinuxSelf-hosted+2
MiaRec combines conversation analysis, quality workflows, and follow-up management for contact-center teams. The listed plans start at $25 a month and require at least 25 users under an annual contract.
Visit MiaRec Free plan APIWeb
Scorebuddy Conversation Analytics combines interaction analysis with topic, sentiment, and contact-driver views. Buyers should confirm package fit and pricing, since the feature is listed for Elite and costs vary by users and plan.
Visit Scorebuddy Conversation AnalyticsThe facts
| MiaRec | Scorebuddy Conversation Analytics | |
|---|---|---|
| Free plan | A free trial | Yes |
| Open source | No | Not published |
| Runs on | API, Linux, Self-hosted, Web, Windows | API, Web |
| Lowest paid plan | Essentials: $25 per user a month | Foundation: $24 per user a month |
| Plans published | 3 | 6 |
| Maker | Not published | Not published |
| Website | miarec.com | scorebuddycx.com |
| On call center speech analytics software | #6 of 37 | #2 of 37 |
MiaRec: what it does well
- Transcribes, summarizes, and analyzes customer conversations
- Auto QA provides scoring and coaching insights
- Calculates CSAT, NPS, and effort scores from conversations
- Offers multiple named contact-center integrations
- Includes redaction, access controls, and encryption
What to know first
- Annual contract required for listed plans
- 25-user minimum for listed plans
- Essentials includes 3 months of storage
Scorebuddy Conversation Analytics: what it does well
- Analyzes interactions across channels.
- Tracks sentiment, customer effort scores, and NPS.
- Custom topics can be applied to historical conversations.
- Guided 14-day free trial is available.
What to know first
- No free plan is offered.
- Conversation Analytics is listed in the Elite plan.
- Pricing is available on request.
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