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DialConnection Speech Analytics
What DialConnection Speech Analytics is
DialConnection Speech Analytics is a web-based product for analyzing customer conversations. It identifies sentiment and automatically detects topics, helping teams examine how conversations are received and which subjects recur. Compliance monitoring lets organizations review calls for compliance, while agent coaching tools support work with agents using conversation analysis. The product does not provide live call analysis, so its listed capabilities are for analyzing conversations rather than assessing calls as they happen. DialConnection Speech Analytics is offered on a paid basis, with pricing available on request. Buyers can access it on the web. DialConnection is headquartered in Mt. Laurel, New Jersey, USA. Its feature set brings sentiment analysis, topic detection, compliance monitoring, and coaching together for organizations that want to review customer conversations and support agent development. Teams considering the product can request pricing and assess whether its conversation analysis tools fit their needs.
Who it suits
It suits organizations that want to assess sentiment and recurring topics in customer conversations, monitor compliance, and support agent coaching. Teams that need analysis while calls are happening may find its listed capabilities do not fit that need.
What it does well
- Analyzes sentiment in customer conversations.
- Automatically detects conversation topics.
- Includes compliance monitoring.
- Provides agent coaching tools.
- Available on the web.
What to know first
- Live call analysis is not included.
- The product is paid, with pricing on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom | Per User Per Month · Contact vendor | Free |
| Speech Analytics | Pricing on request · Paid product | On request |
As dialconnection.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the DialConnection Speech Analytics website.
- Request pricing from DialConnection.
- Use the product on the web.
Verdict
Choose DialConnection Speech Analytics if your organization needs sentiment and topic analysis, compliance monitoring, and agent coaching in a web-based product. Consider another fit if you need calls analyzed live as they happen.
Questions
How is DialConnection Speech Analytics priced?
It is a paid product, with pricing available on request.
Which platform does it support?
The listed platform is web.
Does it analyze calls live?
No. Live call analysis is not included.
What analysis features does it offer?
It includes sentiment analysis, automatic topic detection, and compliance monitoring.
Does it include agent coaching tools?
Yes. Agent coaching tools are listed among its features.
Facts from DialConnection Speech Analytics's own pages
- Agent scorecards
- Managers can create scorecards using metrics such as tone and call completeness. · dialconnection.com, 15 Oct 2026
- API evidence
- DialConnection support documentation refers to API fields and CSV-import fields for settlement configuration. · support.dialconnection.com, 15 Oct 2026
- Automatic topic clustering
- The software groups contextually related words to identify recurring topics and potential issues. · dialconnection.com, 15 Oct 2026
- Call-volume prediction
- Call-volume prediction is listed as a product capability. · dialconnection.com, 15 Oct 2026
- Chrome extension function
- DialConnection Phone is a WebRTC/SIP client with DND, auto-answer, hold, mute and blind-transfer functions. · chromewebstore.google.com, 15 Oct 2026
- Company headquarters
- LinkedIn and DialConnection list headquarters at 309 Fellowship Road, Suite 200, Mount Laurel, New Jersey 08054. · linkedin.com, 15 Oct 2026
- Company size
- LinkedIn lists DialConnection as a privately held software-development company with 11–50 employees. · linkedin.com, 15 Oct 2026
- Contact-center integrations
- The broader contact-center platform is described as PBX independent and able to integrate with customer systems of record. · dialconnection.com, 15 Oct 2026
- Custom redaction terms
- Administrators can define sensitive words and phrases that are replaced with generic terms in transcripts. · dialconnection.com, 15 Oct 2026
- Deployment options
- The contact-center platform is offered for on-premise, cloud or hybrid deployment. · dialconnection.com, 15 Oct 2026
- Documentation depth
- The public help center contains operational articles and API-related field descriptions, but no public SDK catalogue is shown. · support.dialconnection.com, 15 Oct 2026
- Existing recorder support
- DialConnection says Speech Analytics can work with its own contact-center suite or an existing recording solution. · dialconnection.com, 15 Oct 2026
- Founder and leadership
- DialConnection identifies Michael Vesper as founder, president and CEO, with Chris Brown as CTO. · dialconnection.com, 15 Oct 2026
- Free-form search
- Users can search transcripts without a stated limit on the number of searchable terms. · dialconnection.com, 15 Oct 2026
- Headquarters
- Mt. Laurel, New Jersey, USA · dialconnection.com, 4 Oct 2026
- Limit: configuration
- Software Finder characterizes initial system configuration as complex. · softwarefinder.com, 15 Oct 2026
- Limit: integration complexity
- Software Finder lists integration as often requiring third-party API connections. · softwarefinder.com, 15 Oct 2026
- Limit: no mobile app
- Software Finder states that DialConnection does not offer a dedicated mobile app. · softwarefinder.com, 15 Oct 2026
- Limit: value for money
- Zoftware reports a 3.0 out of 5 value-for-money subscore. · zoftwarehub.com, 15 Oct 2026
- Notable news
- The company blog lists a May 31, 2016 post about the PCI DSS 3.2 early release. · dialconnection.com, 15 Oct 2026
- Ongoing support
- DialConnection advertises unlimited telephone and email support, upgrades, hot fixes, service packs and online ticket tracking. · dialconnection.com, 15 Oct 2026
- PCI redaction
- The product is described as independently PCI certified and redacts sensitive information before recordings can be accessed. · dialconnection.com, 15 Oct 2026
- Praise: ease of use
- Zoftware reports a 4.7 out of 5 ease-of-use subscore. · zoftwarehub.com, 15 Oct 2026
- Praise: support
- Zoftware reports a 4.2 out of 5 customer-support subscore. · zoftwarehub.com, 15 Oct 2026