No. 9 of 38 ·Call Center Speech Analytics Software

CallCabinet

Web · Self-hosted

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

CallCabinet is ranked #9 of 38 in call center speech analytics software on Freedom251. It runs on Self-hosted, Web.

CallCabinet plans and pricing

All plans

Smarsh Call Recording and Analytics Not published Call Recording · Advanced Recording · Conversation Analytics smarsh.com · 5 Oct 2026

Compared on call center speech analytics software

Call transcription: Yes
Searchable archive: Yes
Consent controls: Yes
AI call summaries: Yes

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The record

Product: CallCabinet is now part of Smarsh, combining compliant voice recording with advanced analytics.
Purpose: The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data.
Capture coverage: It records across mobile, UCaaS, CCaaS, PBX, and trading environments.
Integrations: The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations.
Analytics: Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals.
Quality oversight: The feature comparison lists advanced scoring, coaching, QA dashboards, trend analysis, and agent insights.
Compliance: The product page names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports.
Data controls: The product page lists encryption, role-based access control, legal hold, contextual redaction, and immutable storage.
Scale: The architecture is described as cloud-native and designed for petabyte-scale voice data, global delivery, and enterprise redundancy.
Audience: CallCabinet provides compliant call recording for organizations in finance, insurance, healthcare, public sector, aviation, energy, legal, automotive, manufacturing, shipping, and retail.
Support: The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact.
Security: Smarsh says its security controls include encryption in transit and at rest, single sign-on and multifactor identification, independent penetration testing, disaster recovery, and third-party audits.
Pricing: The product page directs visitors to request a personalized demo or talk to an expert and does not state a price.
Headquarters: United States

Where it ranks on Freedom251

Best Call Center Speech Analytics Software in 2026#9 of 38
Best Call Recording Software in 2026#2 of 25

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Sources

smarsh.com/callcabinet/· checked 5 Oct 2026
smarsh.com/channels/voice/call-recording-analytics· checked 5 Oct 2026
smarsh.com/press-release/smarsh-acquires-callcabin· checked 5 Oct 2026
support.callcabinet.com/hc/en-us· checked 5 Oct 2026
smarsh.com/trust/· checked 5 Oct 2026