Numonix IXCloud

Numonix IXCloud is a cloud-based repository for call recordings and interactions across communication platforms. Its managed Azure SaaS deployment requires no physical or virtual servers for deployment or maintenance. It records audio, Microsoft Teams video, and VBSS screen sharing, including on-demand Teams recording with PCI muting. A rules engine can select recordings based on call scenario, participant, keywords, and other criteria. Listed integrations include Microsoft Teams, Avaya, Cisco, and other unified communications platforms. Each tenant includes 1 TB of geo-redundant storage, and customers can instead store encrypted recordings in their own Azure Blob account. Security measures include role-based access, two-factor authentication, 256-bit AES encryption, and digital signatures for recording integrity. An optional analytics package adds transcription, on-demand AI summaries, sentiment analysis, and PII redaction; transcription capacity is sold in 100-hour increments. Numonix says IXCloud supports HIPAA and GDPR compliance, while its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation. A 30-day trial is described in the subscription agreement unless extended in writing. Pricing is on request.

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