Touch Call Recording

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What Touch Call Recording is

Touch Call Recording is a managed service for recording, storing, and accessing fixed and mobile voice calls and digital communications. It supports more than 60 channels, including mobile, PBX, Microsoft Teams, chat, and SMS, and names technologies such as Bloomberg, Refinitiv Messenger, Cisco, Mitel, Avaya, Unify, and Alcatel-Lucent among its integrations or supported technologies. Calls on designated mobile devices are recorded automatically through connected operator networks. Teams recording covers PC, Mac, mobile, and tablet clients, including Teams-to-Teams and federated calls. Users access recordings in the Touch Web Portal, which offers flexible access and an audit trail. Touch describes encrypted storage and transmission, role-based controls, authorized-user access, and regular third-party penetration tests; it says it is certified for ISO 27001, ISO 9001, and ISO 14001. Customers choose retention periods from days to 7+ years, with unlimited storage within the selected period. Secure storage is available in the EU and Singapore. Pricing is on request, with monthly fees per activated recording channel and user, plus a one-time setup fee per user or channel.

Who it suits

Touch suits regulated firms and enterprises, including financial services, contact centres, and telecom operators, that need call and communications recording. It may fit organizations that require chosen retention periods and managed onboarding and support.

What it does well

Supports more than 60 communications channels.
Records designated mobile calls automatically.
Teams recording covers desktop and mobile clients.
Retention can extend to 7+ years.
Includes onboarding, training, updates, and expert support.

What to know first

Pricing is available on request.
Monthly fees apply per activated channel and user.
Storage regions listed are the EU and Singapore.

Limits

The custom service charges monthly per activated recording channel and user, plus a one-time setup fee per user or channel. Retention is selected by the customer, from days to 7+ years; unlimited storage applies within that period.

Plans

Plan	Billed and limits	Price
Custom Touch Call Recording Service	Monthly fees per activated recording channel and user · one-time setup fee per user/channel · retention from days to 7+ years · unlimited storage within chosen retention period	On request

As touchcallrecording.com lists them, read 7 Oct 2026. The maker's own page has the final word.

Getting started

Visit the Touch website.
Contact Touch for pricing and a service configuration.
Choose recording channels, users and retention period.
Arrange onboarding and training with Touch.
Use the Touch Web Portal to access recordings.

Verdict

Touch combines recording across many communications channels with managed service, configurable retention, and portal access. Pricing is on request, and listed secure storage regions are the EU and Singapore.

Questions

How much does Touch Call Recording cost?

Pricing is on request. The custom service has monthly fees per activated recording channel and user, plus a one-time setup fee per user or channel.

Which platforms does it support?

The listed platform is web. Teams recording covers PC, Mac, mobile and tablet clients.

Which communications channels are supported?

The service supports more than 60 channels, including mobile, PBX, Microsoft Teams, chat and SMS.

Where can recordings be stored?

Secure storage is supported in the EU and Singapore.

What retention options are available?

Customers choose retention from days to 7+ years, with unlimited storage included during the chosen period.

What optional services are available?

Optional paid services include AI tools, third-party analytics and surveillance integrations, SSO, customer-managed encryption keys and legacy archive consolidation.

Facts from Touch Call Recording's own pages

Certifications: Touch says it is certified for ISO 27001, ISO 9001 and ISO 14001. · touchcallrecording.com, 7 Oct 2026
Channels: The service supports more than 60 communications channels, including mobile, PBX, Microsoft Teams, chat and SMS. · touchcallrecording.com, 7 Oct 2026
Compliance: The maker cites support for compliance requirements including MiFID II, Dodd-Frank, GDPR, DORA, SEC, FINRA and MAS. · touchcallrecording.com, 7 Oct 2026
Data residency: The service supports secure storage in the EU and Singapore, with other regions planned. · touchcallrecording.com, 7 Oct 2026
Headquarters: Oslo, Norway · touchcallrecording.com, 28 Sept 2026
Integrations: The company names Microsoft Teams, Bloomberg, Refinitiv Messenger, Cisco, Mitel, Avaya, Unify and Alcatel-Lucent among supported integrations or technologies. · touchcallrecording.com, 7 Oct 2026
Intended customers: The company describes serving regulated firms and enterprises, including financial services, contact centres and telecom operators. · touchcallrecording.com, 7 Oct 2026
Mobile recording: Mobile calls on designated devices are automatically recorded through connected mobile operator networks, without user action. · touchcallrecording.com, 7 Oct 2026
Optional services: Optional paid services include AI tools, third-party analytics and surveillance integrations, SSO, customer-managed encryption keys and legacy archive consolidation. · touchcallrecording.com, 7 Oct 2026
Product: Touch is a managed service for recording, storing and accessing fixed and mobile voice calls and digital communications. · touchcallrecording.com, 7 Oct 2026
Retention limits: Customers choose retention from days to 7+ years, with unlimited storage included within the selected period. · touchcallrecording.com, 7 Oct 2026
Search and access: Recordings are available through the Touch Web Portal, which offers flexible user access and an audit trail. · touchcallrecording.com, 7 Oct 2026
Security: The maker describes encrypted storage and transmission, authorised-user access, audit trails, role-based controls and regular third-party penetration tests. · touchcallrecording.com, 7 Oct 2026
Support: Touch describes the offering as a fully managed service that includes onboarding, training, updates and expert support. · touchcallrecording.com, 7 Oct 2026
Teams recording: Teams recording covers calls on PC, Mac, mobile and tablet clients, including Teams-to-Teams, fixed/mobile breakout, Operator Connect and federated calls. · touchcallrecording.com, 7 Oct 2026

Where Touch Call Recording stands on Freedom251

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