Recordia

Paid API

What Recordia is

Recordia is an enterprise conversational intelligence platform for organizations that manage critical communications. It brings together business communication recording, speech analytics, voice biometric authentication, and AI agents. The platform records, stores, and retrieves communications with traceability and control, supporting audit needs and requirements such as MiFID II and GDPR. Its analytics evaluates every interaction to surface compliance risks, trends, objections, customer friction, and ways to improve operations. Quality audits can assess team calls, identify script deviations, measure protocol compliance, and generate personalized training plans.

Voice biometrics can verify customers without passwords or security questions. AI agents can handle calls and chats around the clock, triage requests, resolve cases, and pass complex cases to human agents with context. Recordia includes transcription, a searchable archive, consent controls, and AI call summaries. Its Microsoft Teams solution can capture audio, video, screen sharing, and chat, with centralized storage, automated recording announcements, and on-demand recording. Integration options include Salesforce, Microsoft Dynamics, PBX infrastructure, Microsoft Teams, Webex, and open APIs. Recordia is headquartered in Pozuelo de Alarcón, Madrid, Spain.

Who it suits

Recordia suits organizations with critical communications or high interaction volumes, including contact centers, BPOs, banks, insurers, utilities, and telecommunications providers. It is particularly relevant to teams that need communication records, compliance analysis, quality audits, or automated call and chat handling.

What it does well

Records and retrieves communications with traceability and control.
Analyzes 100% of interactions for risks and operational patterns.
Voice biometrics can verify customers without passwords or security questions.
AI agents can handle calls and chats around the clock.
Offers transcription, searchable archives, consent controls, and AI summaries.
Supports configurable retention periods and storage geography.

What to know first

Pricing is available on request.
The listed platform availability is API.

Getting started

Visit https://recordia.net/.
Contact Recordia to request pricing.
Review the integration options for your communications environment.
Choose the custody period and geographical location for secure storage.
Connect through an available integration or open API.

Verdict

Choose Recordia if your organization needs communication recording alongside analytics, authentication, and AI handling for calls and chats. Its audit, access-control, encryption, and retention features support organizations managing sensitive or regulated interactions. Look elsewhere if you need a published price or a listed platform beyond API.

Questions

How much does Recordia cost?

Recordia is paid, and pricing is available on request.

What does Recordia do?

It combines business communication recording, speech analytics, voice biometric authentication, and AI agents. It also provides transcription, a searchable archive, consent controls, and AI call summaries.

Which platforms does Recordia support?

The listed platform is API. Integration options include Salesforce, Microsoft Dynamics, PBX infrastructure, Microsoft Teams, Webex, and open APIs.

Can Recordia record Microsoft Teams communications?

Its Teams solution captures audio, video, screen sharing, and chat. It supports centralized storage, automated recording announcements, and on-demand recording.

What security and retention controls does Recordia provide?

Recordia states that recordings use end-to-end 256-bit AES encryption with rotation policies, including encryption at rest. Customers can set the custody period and choose the geographical location of secure storage servers.

Facts from Recordia's own pages

Access controls: The maker says recordings, transcripts, and analyses are subject to role-based access controls. · recordia.net, 7 Oct 2026
AI agents: AI agents can handle, triage, and resolve calls and chats around the clock, with complex cases escalated to human agents with context. · recordia.net, 7 Oct 2026
Analytics: Its speech analytics evaluates 100% of interactions to identify compliance risks, trends, objections, customer friction, and operational improvement opportunities. · recordia.net, 7 Oct 2026
Audience: Recordia says it is designed for organizations with critical communications or high interaction volumes, including banking, insurance, telecom, utilities, contact centers, and BPO. · recordia.net, 7 Oct 2026
Call recording: It records, stores, and retrieves business communications with traceability, security, and control. · recordia.net, 7 Oct 2026
Compliance: Recordia describes its use for communications evidence and cites MiFID II and GDPR among relevant compliance requirements. · recordia.net, 7 Oct 2026
Headquarters: Pozuelo de Alarcón, Madrid, Spain · recordia.net, 28 Sept 2026
Integrations: Recordia says it offers REST APIs and native connectors for contact center platforms, IP PBX, CRM, BI tools, and corporate channels; it names Salesforce, HubSpot, Microsoft Teams, and Webex. · recordia.net, 7 Oct 2026
Integrity: Recordia says it uses a HASH fingerprint to certify that each interaction remains unaltered end to end. · recordia.net, 7 Oct 2026
Intended users: The platform is designed for organizations managing critical communications, including contact centers, banking, insurance, utilities, and telecommunications. · recordia.net, 7 Oct 2026
Microsoft Teams: The Teams solution captures audio, video, screen sharing, and chat, stores them centrally, and supports automated recording announcements and on-demand recording. · recordia.net, 7 Oct 2026
Product: Recordia is an enterprise conversational intelligence platform combining compliance call recording, speech analytics, voice biometric authentication, and AI agents. · recordia.net, 7 Oct 2026
Quality audits: It automatically evaluates all team calls, detects script deviations, measures protocol compliance, and can generate personalized training plans. · recordia.net, 7 Oct 2026
Recording: The platform records, stores, and retrieves business communications with traceability and control, including for audits and regulatory requirements such as MiFID II. · recordia.net, 7 Oct 2026
Retention and storage: Customers can set the custody period and choose the geographical location of secure storage servers. · recordia.net, 7 Oct 2026
Security: The privacy policy says conversation content is encrypted with AES-256 before storage and kept for the period determined by the client or user. · recordia.net, 7 Oct 2026
Speech analytics: It analyzes 100% of interactions to identify compliance risks, trends, objections, customer friction, and operational improvement opportunities. · recordia.net, 7 Oct 2026
Support: The maker links to a Help Center where users can submit a support request or ticket. · support.recordia.net, 7 Oct 2026
Voice authentication: Voice biometrics can verify customers without passwords or security questions and help protect against identity theft. · recordia.net, 7 Oct 2026

Where Recordia stands on Freedom251

Call Compliance Software#5 of 8
Call Recording Software#21 of 25