Freedom251 › Call Recording Software
Imagicle Call Recording
What Imagicle Call Recording is
Imagicle Call Recording records business calls automatically or manually and lets authorized users search, play, download, tag, or delete recordings through a web portal or Webex and Teams gadgets. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and media gateways that support SIPREC. Deployment options include cloud, on-premises, and hybrid environments. Recording modes include always-on with optional percentage sampling, on-demand, pause/resume, and Live Keep for Cisco UCM. Search&Play can filter by user and timeframe and show call details, tags, notes, and playback. Supervisors can assess interactions with customizable scorecards, using manual, AI-assisted, or AI-powered assessment. With Imagicle Voice Analytics, the solution offers transcription, summaries, sentiment analysis, keyword spotting, and trend insights. Its described controls include role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. The product offers a 30-day trial without a credit card, while pricing is available on request. Screen Recording is not available for Microsoft Teams.
Who it suits
It suits organizations using one of its supported calling systems that need searchable call recordings and configurable review workflows. Cloud, on-premises, and hybrid deployment options serve different hosting preferences.
What it does well
- Supports six listed calling-system options.
- Offers cloud, on-premises, and hybrid deployment.
- Customizable scorecards support manual and AI assessments.
- A 30-day trial requires no credit card.
What to know first
- Pricing is available only on request.
- Screen Recording is unavailable for Microsoft Teams.
- Live Keep is specific to Cisco UCM.
Limits
The product has no free plan, and pricing is available on request. Microsoft Teams cannot use the Screen Recording add-on.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Cloud | simple annual fee · No hardware required · ImagicleCare included · automatic updates · unlimited scalability · elastic storage | On request |
| Hosted, On-Prem software subscription | single annual price · Hosted or on-prem · ImagicleCare included · optional cloud connectivity · high availability options | On request |
| Custom quote | Cloud, hosted or on-premises deployment · quote required | On request |
As imagicle.com lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Imagicle Call Recording website
- Choose cloud, on-premises, or hybrid deployment
- Select a Cloud or Hosted, On-Prem software subscription plan
- Connect a supported calling system or SIPREC-capable media gateway
- Start the 30-day trial without a credit card
Verdict
Imagicle Call Recording combines call capture, searchable playback, and supervisor assessment across several deployment options. Confirm calling-system support and the Microsoft Teams Screen Recording limitation before evaluating it.
Questions
What does Imagicle Call Recording cost?
Pricing is available on request. Cloud and Hosted, On-Prem software subscription plans are billed annually, with the amount not listed.
Is there a free trial?
Yes. Imagicle offers a 30-day free trial without requiring a credit card.
Which platforms are supported?
The listed platforms are API, self-hosted, and web. Calling support includes Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways.
Can it transcribe and summarize calls?
Yes. Call transcription and AI call summaries are available, with additional analysis through Imagicle Voice Analytics.
Does it provide compliance controls?
It describes role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection, and cites GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA workflows.
Facts from Imagicle Call Recording's own pages
- AI analysis
- When combined with Imagicle Voice Analytics, the solution offers transcription, summaries, sentiment analysis, keyword spotting, and trend insights. · imagicle.com, 2 Oct 2026
- AI analytics
- The Voice Analytics integration adds transcription, sentiment analysis, keyword spotting, dashboards, alerts, agent insights, and trend analysis. · discover.imagicle.com, 15 Oct 2026
- API
- The integrations page lists Call Recording API operations to start and stop recording, retrieve and download recordings, and get active recordings. · imagicle.com, 2 Oct 2026
- API capabilities
- The documented APIs list, filter, retrieve, download, and upload completed recordings and start, stop, pause, or resume active recordings. · kbp.imagicle.com, 15 Oct 2026
- Calling integrations
- Supported environments include Microsoft Teams, Webex Calling Dedicated Instance and Multi-Tenant, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways. · support.imagicle.com, 15 Oct 2026
- Client integrations
- Users can access recordings through the UCX web portal, Webex desktop and agent clients, and a Microsoft Teams app. · kbp.imagicle.com, 15 Oct 2026
- Commercial licensing
- The on-premises UCX Suite runs in evaluation mode and is permanently activated by purchasing application licenses. · kbp.imagicle.com, 15 Oct 2026
- Company founding
- LinkedIn gives Imagicle a founding year of 2010. · linkedin.com, 15 Oct 2026
- Company legal identity
- Imagicle’s quote page identifies the legal entity as Imagicle S.p.a. and displays Italian VAT number IT01715870463. · discover.imagicle.com, 15 Oct 2026
- Company ownership
- LinkedIn describes Imagicle as a Zucchetti Group company with 130-plus people across seven offices. · linkedin.com, 15 Oct 2026
- Company profile
- LinkedIn lists Imagicle as a public telecommunications company with 51–200 employees and headquarters in Massarosa, Lucca, Italy. · linkedin.com, 15 Oct 2026
- Compliance
- Imagicle says its recording workflows support compliance needs including GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA. · imagicle.com, 2 Oct 2026
- Compliance controls
- Imagicle states that the product supports GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA workflows using encryption, role-based access, retention, legal hold, audit trails, tamper detection, and redaction. · support.imagicle.com, 15 Oct 2026
- Deployment
- Call Recording can be deployed in cloud, on-premises, or hybrid environments. · imagicle.com, 2 Oct 2026
- Deployment models
- Imagicle offers cloud, on-premises, and hybrid deployment options. · imagicle.com, 15 Oct 2026
- Documentation depth
- The knowledge base includes administrator and user guides, configuration pages, platform-specific deployment articles, API endpoint pages, troubleshooting, security, and migration material. · kbp.imagicle.com, 15 Oct 2026
- Founded
- 2010 · imagicle.com, 28 Sept 2026
- GetApp feature ratings
- GetApp shows 4.4 out of 5 for features, 4.6 for value for money, 4.5 for ease of use, and 4.6 for customer support. · getapp.com, 15 Oct 2026
- GetApp integration evidence
- GetApp lists Cisco Jabber as a user-mentioned integration with a 4.0 rating from one review. · getapp.com, 15 Oct 2026
- Headquarters
- Italy · imagicle.com, 28 Sept 2026
- Independent limit: Reddit
- The same discussion records a user troubleshooting a problem in an Imagicle data-center proof of concept and scheduling additional engineering sessions. · reddit.com, 15 Oct 2026
- Independent mobile-app statement
- Software Finder states that Imagicle Call Recording has no dedicated mobile app. · softwarefinder.com, 15 Oct 2026
- Independent praise: Reddit
- A Cisco UC administrator reported that Imagicle worked well, required little configuration, involved less training, and cost substantially less than Calabrio in that migration. · reddit.com, 15 Oct 2026
- Independent pros and cons
- Software Finder lists native Cisco and Teams integration, local or cloud storage, and automated masking as advantages, while warning that setup may need specialist IT skills and the web interface may be complex for nontechnical administrators. · softwarefinder.com, 15 Oct 2026
Where Imagicle Call Recording stands on Freedom251
- Call Recording Software#3 of 25
- Call Compliance Software#2 of 8