No. 15 of 25 ·Call Recording Software

AudioCodes Interaction Insights

Web · Android · iPhone · API

Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

AudioCodes Interaction Insights is ranked #15 of 25 in call recording software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered.

AudioCodes Interaction Insights plans and pricing

All plans

Essential Recording Not published Voice recording · hosted in AudioCodes secure cloud · retention up to 24 months · additional recording add-ons cost extra audiocodes.com · 30 Sept 2026

Compliance Recording Not published Voice recording · hosted in AudioCodes secure cloud · unlimited retention · double recording for high availability · geo-redundancy and disaster recovery · additional recording add-ons cost extra audiocodes.com · 30 Sept 2026

Compared on call recording software

Call capture: both
Recording retention: 730 days
Call transcription: Yes
Searchable archive: Yes
Consent controls: Yes
AI call summaries: Yes
Mobile app: Yes

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The record

Product: Interaction Insights is a cloud-based compliance recording and AI analytics solution for Microsoft Teams and other unified communications environments.
Capture: It records voice, video, screen-sharing and instant messaging interactions, with availability depending on the communications environment and configured capabilities.
AI analytics: AI analytics can transcribe recorded interactions and identify potential compliance risks, sentiment, service-quality trends and key conversation moments.
Use cases: The maker describes compliance recording, quality assurance, fraud prevention and on-demand recording for training, dispute resolution or documentation.
Integrations: The product is Microsoft Teams certified and supports SIPREC recording for Zoom and other on-premises or cloud UC environments; Cisco Webex certification is marked coming soon.
Security: The page lists Microsoft Azure SSO, role-based access controls, 256-bit AES encryption at rest, 256-bit SSL/TLS encryption in transit and user activity event logs.
Certifications: The page states the service is certified to ISO 27001, ISO 27032 and SOC 2 Type II, and lists GDPR, CPRA and CCPA standards.
Retention and storage: Customers can configure retention policies and use Bring Your Own Storage; Essential Recording includes up to 24 months of retention, with unlimited retention available at additional cost.
Compliance scope: The maker says the recording features help organizations address MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery requirements.
Management: Recordings can be managed through a web portal or the embedded Teams app, and the maker says specialized training is not required.
Trial: AudioCodes offers a free 30-day proof-of-concept trial.
Pricing: The page describes flexible licensing packages but does not publish prices and directs buyers to contact AudioCodes about their requirements.
Founded: 1993
Headquarters: Or Yehuda, Israel

Where it ranks on Freedom251

Best Call Recording Software in 2026#15 of 25

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Sources

audiocodes.com/applications/interaction-insights-enter· checked 30 Sept 2026