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AudioCodes Interaction Insights
What AudioCodes Interaction Insights is
AudioCodes Interaction Insights is a cloud-based service for compliance recording and AI analytics in Microsoft Teams and other unified communications environments. Depending on the communications environment and configured capabilities, it can record voice, video, screen sharing and instant messages. Its analytics can transcribe recordings and identify potential compliance risks, sentiment, service-quality trends and notable conversation moments.
The maker describes uses including compliance recording, quality assurance, fraud prevention, training, dispute resolution and documentation. The product is Microsoft Teams certified and supports SIPREC recording for Zoom and other on-premises or cloud UC environments; Cisco Webex certification is marked as coming soon. Recordings can be managed through a web portal or embedded Teams app. Listed security features include Azure SSO, role-based access controls, encryption at rest and in transit, and activity logs. Customers can configure retention policies and use their own storage. Essential Recording includes up to 24 months of retention; unlimited retention is available at additional cost. Prices are not published, and AudioCodes offers a free 30-day proof-of-concept trial.
Who it suits
Interaction Insights may suit organizations using Microsoft Teams or other unified communications environments that need compliance recording, call analytics or quality assurance. It also supports recording for training, dispute resolution and documentation.
What it does well
- Captures multiple interaction types, depending on configuration
- Analytics can transcribe recordings and surface trends
- Supports configurable retention and customer-owned storage
- Microsoft Teams certified and supports SIPREC recording
- Free 30-day proof-of-concept trial
What to know first
- Prices are available on request
- Unlimited retention costs extra
- Cisco Webex certification is listed as coming soon
- Essential Recording retention is up to 24 months
Limits
Essential Recording includes up to 24 months of retention, and additional recording add-ons cost extra. Compliance Recording offers unlimited retention, while unlimited retention is also available at additional cost.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential Recording | Voice recording · hosted in AudioCodes secure cloud · retention up to 24 months · additional recording add-ons cost extra | On request |
| Compliance Recording | Voice recording · hosted in AudioCodes secure cloud · unlimited retention · double recording for high availability · geo-redundancy and disaster recovery · additional recording add-ons cost extra | On request |
As audiocodes.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the AudioCodes Interaction Insights website.
- Contact AudioCodes about requirements and flexible licensing packages.
- Request the free 30-day proof-of-concept trial.
- Choose a recording plan and configure the supported communications environment.
- Manage recordings through the web portal or embedded Teams app.
Verdict
Interaction Insights combines recording, transcription and analytics for Microsoft Teams and other unified communications environments. Buyers should confirm which capture capabilities fit their setup and ask AudioCodes for pricing and retention options.
Questions
How much does Interaction Insights cost?
Prices are not published; AudioCodes asks buyers to contact it about requirements.
Is there a free plan or trial?
There is no free plan. AudioCodes offers a free 30-day proof-of-concept trial.
Which communications platforms does it support?
It is Microsoft Teams certified and supports SIPREC recording for Zoom and other on-premises or cloud UC environments. Cisco Webex certification is marked as coming soon.
What is included in Essential Recording?
It includes voice recording hosted in AudioCodes' secure cloud with retention up to 24 months. Additional recording add-ons cost extra.
Does it offer unlimited retention?
Compliance Recording includes unlimited retention, as well as double recording, geo-redundancy and disaster recovery.
What security and compliance provisions are listed?
Listed security features include Azure SSO, role-based access, encryption at rest and in transit, and user activity logs. The service states ISO 27001, ISO 27032 and SOC 2 Type II certifications, and lists GDPR, CPRA and CCPA standards.
Facts from AudioCodes Interaction Insights's own pages
- AI analytics
- AI analytics can transcribe recorded interactions and identify potential compliance risks, sentiment, service-quality trends and key conversation moments. · audiocodes.com, 30 Sept 2026
- Capture
- It records voice, video, screen-sharing and instant messaging interactions, with availability depending on the communications environment and configured capabilities. · audiocodes.com, 30 Sept 2026
- Certifications
- The page states the service is certified to ISO 27001, ISO 27032 and SOC 2 Type II, and lists GDPR, CPRA and CCPA standards. · audiocodes.com, 30 Sept 2026
- Compliance scope
- The maker says the recording features help organizations address MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery requirements. · audiocodes.com, 30 Sept 2026
- Founded
- 1993 · audiocodes.com, 23 Sept 2026
- Headquarters
- Or Yehuda, Israel · audiocodes.com, 23 Sept 2026
- Integrations
- The product is Microsoft Teams certified and supports SIPREC recording for Zoom and other on-premises or cloud UC environments; Cisco Webex certification is marked coming soon. · audiocodes.com, 30 Sept 2026
- Management
- Recordings can be managed through a web portal or the embedded Teams app, and the maker says specialized training is not required. · audiocodes.com, 30 Sept 2026
- Pricing
- The page describes flexible licensing packages but does not publish prices and directs buyers to contact AudioCodes about their requirements. · audiocodes.com, 30 Sept 2026
- Product
- Interaction Insights is a cloud-based compliance recording and AI analytics solution for Microsoft Teams and other unified communications environments. · audiocodes.com, 30 Sept 2026
- Retention and storage
- Customers can configure retention policies and use Bring Your Own Storage; Essential Recording includes up to 24 months of retention, with unlimited retention available at additional cost. · audiocodes.com, 30 Sept 2026
- Security
- The page lists Microsoft Azure SSO, role-based access controls, 256-bit AES encryption at rest, 256-bit SSL/TLS encryption in transit and user activity event logs. · audiocodes.com, 30 Sept 2026
- Trial
- AudioCodes offers a free 30-day proof-of-concept trial. · audiocodes.com, 30 Sept 2026
- Use cases
- The maker describes compliance recording, quality assurance, fraud prevention and on-demand recording for training, dispute resolution or documentation. · audiocodes.com, 30 Sept 2026
Where AudioCodes Interaction Insights stands on Freedom251
- Call Recording Software#1 of 25