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Verint Interaction Recording
What Verint Interaction Recording is
Verint Interaction Recording captures and archives customer and employee interactions for organizations managing compliance, liability, customer experience, and quality assurance needs. It can record voice, video, and text across PBX, VoIP, chat, email, mobile voice and SMS, trading turrets, and face-to-face conversations. It also supports passive capture of employee screen data and keystrokes during interactions or back-office activity. Users can search and replay recorded interactions and associated digital data. The product supports communications environments such as Microsoft Teams, Skype for Business, and Cisco UC, and can be deployed on premises or in hybrid cloud environments. Verint says it can help organizations address requirements including PCI DSS, HIPAA, GDPR, MiFID II, SOX, and others. Its key management server supports AES-256 end-to-end encryption. One server supports up to 4,000 recording channels, according to the product datasheet. Pricing is available on request; Verint invites prospective customers to contact sales for a demo or further information.
Who it suits
The product is intended for enterprises recording customer or employee interactions for regulatory compliance, liability protection, insight, or quality assurance.
What it does well
- Captures voice, video, and text across many channels.
- Can capture screens and keystrokes.
- Search and replay cover interactions and digital data.
- Supports on-premises and hybrid-cloud deployment.
- One server supports up to 4,000 recording channels.
What to know first
- Pricing is available on request.
- No public plan limits are stated.
- Deployment options are on premises or hybrid cloud.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Verint Interaction Recording | Enterprise omnichannel recording; cloud, hybrid, or on-premises deployment; pricing requires contacting Verint | On request |
As verint.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Verint compliance recording website.
- Contact Verint for a demo or sales information.
- Discuss whether hybrid cloud or on-premises deployment fits your organization.
- Review integration needs for your telephony, communications, or proprietary systems.
Verdict
Verint Interaction Recording combines multichannel capture, search, replay, and encryption for enterprise recording needs. Organizations will need to contact Verint for pricing and plan details.
Questions
How much does Verint Interaction Recording cost?
Verint lists the product as paid, with pricing available on request. Contact Verint for sales information.
What can the system record?
It captures voice, video, and text across channels including PBX, VoIP, chat, email, mobile voice and SMS, trading turrets, and face-to-face conversations. It can also passively capture employee screen data and keystrokes.
Where can it be deployed?
Verint says it can be deployed in hybrid cloud environments or on premises.
Which compliance requirements can it help address?
Verint names PCI DSS, HIPAA, Dodd-Frank, GDPR, MiFID II, SEC 17a-4, SOX, and FSA requirements.
What integrations does it support?
The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection. It also offers APIs for proprietary systems.
How many recording channels does one server support?
The product datasheet states that one server supports up to 4,000 recording channels.
Facts from Verint Interaction Recording's own pages
- APIs and compatibility
- The datasheet says the product works with most major telephony and unified communications environments and offers APIs to facilitate integration with proprietary systems. · verint.com, 7 Oct 2026
- API version status
- The documentation says Ingestion API v1 has been deprecated since HFR5 and is scheduled for removal in a later release. · wfoonlinelibrary-wfoonlinedev.azurewebsites.net, 15 Oct 2026
- Archive management
- Open capture consolidates recordings from multiple systems and third-party applications into one searchable environment. · verint.com, 15 Oct 2026
- Capacity
- The datasheet states that one server can support up to 4,000 recording channels. · verint.com, 15 Oct 2026
- Channel coverage
- The datasheet lists PBX, VoIP, chat, digital collaboration, email, mobile voice and SMS, trading turrets, and face-to-face interactions. · verint.com, 15 Oct 2026
- Communications platforms
- The product provides compliance recording for Microsoft Teams, Skype for Business, Cisco UC, and other communication technologies. · verint.com, 7 Oct 2026
- Company headquarters and founding
- LinkedIn lists Melville, New York as headquarters and 1994 as the founding year. · linkedin.com, 15 Oct 2026
- Company legal name
- The company is identified as Verint Systems Inc. · crunchbase.com, 15 Oct 2026
- Company size
- LinkedIn places Verint in the 5,001–10,000 employee range. · linkedin.com, 15 Oct 2026
- Compliance controls
- The product provides encryption, role-based access, configurable retention, legal hold, deletion, export, and pause-resume controls. · verint.com, 15 Oct 2026
- Compliance standards
- Verint says the solution can help organizations comply with PCI DSS, HIPAA, Dodd-Frank, GDPR, MiFID II, SEC 17a-4, SOX, and FSA requirements. · verint.com, 7 Oct 2026
- Conversational analytics
- Authorized users can ask plain-language questions about interaction data and receive real-time answers. · verint.com, 15 Oct 2026
- Deployment
- Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations. · verint.com, 15 Oct 2026
- Documentation depth
- Online help includes installation, configuration, API, recorder administration, ingestion, and integration-adapter procedures. · wfo.f2.verintcloudservices.com, 15 Oct 2026
- Encryption
- The product offers a FIPS-compliant key management server supporting AES-256 end-to-end encryption for data being recorded, archived, or replayed. · verint.com, 7 Oct 2026
- Headquarters
- Melville, New York, USA · verint.com, 28 Sept 2026
- Installation requirement
- Enterprise deployment requires physical setup of all required servers plus server names, ports, qualified domain names, and application aliases. · wfo.f2.verintcloudservices.com, 15 Oct 2026
- Integration adapter
- The Interaction Capture Control API adapter supports ingesting third-party email, web chat, and post-call audio and video engagements. · wfo.mon2.verintcloudservices.com, 15 Oct 2026
- Integrations
- The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with. · verint.com, 7 Oct 2026
- Intended users
- Verint describes the solution for enterprises recording customer or employee interactions for regulatory compliance, liability protection, insight, and quality assurance. · verint.com, 7 Oct 2026
- Interaction capture
- The system captures, indexes, retrieves, stores, and archives voice, video, and text interactions across channels including PBX, VoIP, chat, email, mobile voice and SMS, trading turrets, and face-to-face conversations. · verint.com, 7 Oct 2026
- Licence
- The commercial agreement grants a limited, nonexclusive, nontransferable right to use on-premises components for internal business purposes and prohibits reverse engineering and derivative works. · verint.com, 15 Oct 2026
- Limit: API documentation
- A TrustRadius reviewer says the API does not fully support Quality Management features and that supported options are poorly documented. · trustradius.com, 15 Oct 2026
- Limit: integrations and customization
- TrustRadius reviewers report weak out-of-box integrations, rigid customization, limited screen-activity linkage, and shallow executive reporting. · trustradius.com, 15 Oct 2026
Where Verint Interaction Recording stands on Freedom251
- Call Compliance Software#4 of 8
- Call Recording Software#15 of 25