No. 18 of 25 ·Call Recording Software

Verint Interaction Recording

Windows · Self-hosted · API

Freedom report

No signalScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

Verint Interaction Recording is ranked #18 of 25 in call recording software on Freedom251. It runs on API, Self-hosted, Windows.

Verint Interaction Recording plans and pricing

All plans

Verint Interaction Recording Not published No public price or plan limits stated; contact Verint for a demo or sales information. verint.com · 7 Oct 2026

Compared on call recording software

Call capture: both
Call transcription: Yes
Searchable archive: Yes
Consent controls: Yes
Mobile app: Yes

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The record

Purpose: Verint Interaction Recording captures and archives interactions to help organizations meet compliance needs, reduce liability, and improve customer experience.
Interaction capture: The system captures, indexes, retrieves, stores, and archives voice, video, and text interactions across channels including PBX, VoIP, chat, email, mobile voice and SMS, trading turrets, and face-to-face conversations.
Screen and keystroke capture: It can passively capture employee screen data and keystrokes during interactions or as standalone recording during back-office activities.
Communications platforms: The product provides compliance recording for Microsoft Teams, Skype for Business, Cisco UC, and other communication technologies.
Deployment: Verint says Interaction Recording can be deployed in hybrid cloud environments or on premises.
Compliance standards: Verint says the solution can help organizations comply with PCI DSS, HIPAA, Dodd-Frank, GDPR, MiFID II, SEC 17a-4, SOX, and FSA requirements.
Encryption: The product offers a FIPS-compliant key management server supporting AES-256 end-to-end encryption for data being recorded, archived, or replayed.
Capacity: The product datasheet states that one server supports up to 4,000 recording channels.
Search and replay: The product datasheet says users can search and replay captured interactions and associated digital data across the enterprise.
Integrations: The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with.
APIs and compatibility: The datasheet says the product works with most major telephony and unified communications environments and offers APIs to facilitate integration with proprietary systems.
Storage and resilience: The datasheet describes standard Windows file storage, optional integration with large and cloud storage providers, and support for recording redundancy, clustered recording, and N+N recording.
Support services: Verint lists business advisory, implementation and enablement, and managed services as professional services for the product portfolio.
Intended users: Verint describes the solution for enterprises recording customer or employee interactions for regulatory compliance, liability protection, insight, and quality assurance.

Where it ranks on Freedom251

Best Call Recording Software in 2026#18 of 25

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Sources

verint.com/compliance-recording/· checked 7 Oct 2026
verint.com/Assets/resources/resource-types/datashe· checked 7 Oct 2026