Teams Voice Recording

What Teams Voice Recording is

Teams Voice Recording is a paid web service that automatically records Microsoft Teams calls for compliance and archives recordings and transcripts in a customer’s SharePoint document library. Its bot can join calls through a compliance policy, manual or API action, Exchange calendar auto-join, or direct one-to-one calling. Audio is available as a combined recording and as separate participant tracks. Azure AI Speech-to-Text with speaker diarization creates searchable transcripts tied to speakers. The provider provisions, hosts, monitors, patches, and supports a dedicated single-tenant server for each client, keeping processing and stored material separate from other customers. Every plan includes unlimited recording for in-scope users without a per-call meter. The recording server is hosted in the United States and managed by a US-based team. The company says transfers are encrypted in transit and access follows Microsoft 365 and SharePoint permissions. Plans are quoted monthly according to users and retention or storage needs. Customers remain responsible for Teams policies, Microsoft 365 settings, consent practices, and their overall compliance program.

Who it suits

The service is intended for regulated organizations, including healthcare, financial services, legal teams, and contact centers. It suits customers needing Teams recording, searchable transcripts, and SharePoint archiving on dedicated infrastructure.

Limits

Plans are quote-based and scaled to in-scope users plus retention and storage requirements. The service records users covered by the configured scope, while customers remain responsible for Microsoft 365 configuration, access policies and consent.

Getting started

1. Request a quote for a Team, Business or Enterprise plan
2. Configure the customer’s Microsoft 365 and SharePoint permissions
3. Assign Teams compliance policies and consent practices
4. Choose compliance-policy, manual/API, calendar or direct-call recording triggers
5. Set the required in-scope users and retention or storage needs
6. Use the SharePoint document library for archived recordings and transcripts

Verdict

Teams Voice Recording combines automated Teams capture, transcription, and SharePoint archiving for compliance-focused organizations. Dedicated servers and unlimited in-scope recording are central features, while customers retain responsibility for their Microsoft 365 compliance setup.