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No. 5 of 25 ·Call Recording Software

Eleveo Call Recording

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One barScore 5.4

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely1 of 6 device platforms
  • DocumentedPlans, terms and facts published

Eleveo Call Recording captures, archives, and retrieves contact center interactions and agent screens for quality reviews, audits, and coaching. It can record audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, with call transcription and a searchable archive available to support review. Auto Pause and Resume can stop audio and screen recording while specified applications or websites are in use. Eleveo also describes media lifecycle management and tools to anonymize, extract, and delete personal data for compliance regimes including GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA. Listed integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment options include on-premises, hybrid, and cloud. Pricing is tailored to contact center needs and provided on request; the pricing page lists subscription pricing for on-premises or hybrid deployments and SaaS pricing. Support and professional services are included in licensing costs. The product is intended for contact center leaders focused on compliance, agent performance, training, and customer experience.

Who it is for

Eleveo Call Recording is for contact center leaders managing compliance, agent performance, training, and customer experience. It may fit teams that need to review several interaction types and agent screens.

What is good

  • Captures calls, messages, and screen activity
  • Includes searchable archive and transcription
  • Auto Pause and Resume for specified applications
  • Offers on-premises, hybrid, and cloud deployment

What to know first

  • Pricing is provided on request
  • Pricing is tailored to contact center needs

Verdict

Eleveo brings recording, review, and compliance tools together for contact center use. Contact Eleveo for pricing tailored to the deployment and contact center requirements.

Eleveo Call Recording plans and pricing

All plans
Custom pricing Not published Pricing tailored to contact center needs · subscription pricing for on-prem or hybrid · SaaS pricing · support/professional services included eleveo.com · 4 Oct 2026

Compared on call recording software

Call transcription
Yes
Searchable archive
Yes
Consent controls
Yes
AI call summaries
Yes

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