Eleveo Call Recording

Eleveo Call Recording is a contact-center recording and review product for leaders responsible for compliance, agent development, and customer experience. Its mix of channel coverage, searchable recordings, coaching, and data-management controls makes it a strong fit for organizations that need more than voice capture alone.

Overview

Eleveo captures and archives calls and screen activity so teams can retrieve recordings for quality reviews, coaching, and audits. It also covers email, chat, and text messages, giving contact centers a broader record of customer interactions than a voice-only tool. Transcription, searchable archiving, consent controls, and AI call summaries add ways to find and review interactions.

The product’s strongest case is for contact centers that need recording to serve both operational and compliance purposes. Its deployment choices and integration roster may suit varied environments, but custom pricing means buyers must engage Eleveo to establish cost and fit.

Key features

Recording, review, and coaching

Eleveo records audio and video calls, emails, chats, text messages, and agents’ screens. Managers and trainers can review recordings with agents to support coaching and training. That breadth is useful when performance reviews depend on the full interaction, not only the spoken call; teams seeking a simple, voice-only recorder may not need the wider scope.

Auto Pause and Resume pauses audio and screen recording when specified applications or websites are in use, then resumes after the agent leaves them. This can help limit capture of activity in designated systems, while requiring teams to define which applications and sites should trigger the pause.

Compliance and data controls

Media lifecycle management, audit capabilities, and tools to anonymize, extract, and delete personal data support compliance workflows. Eleveo describes these controls in relation to GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA. The breadth is relevant to organizations handling sensitive interactions across regulated settings; buyers should assess how the controls map to their own obligations.

Eleveo also says it regularly conducts security screening, internal process audits, and vulnerability scans, including against SOC 2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10. These practices provide useful context for security reviews, but do not replace a buyer’s own evaluation.

Integrations and deployment

Named integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Eleveo offers on-premises, hybrid, and cloud deployment, which gives contact centers options for matching the service to their operating environment. The web platform is the stated platform; no other client platform is included in this review.

Pricing

Custom pricing: Eleveo tailors pricing to the contact center and develops it with the customer and chosen partner. Subscription pricing applies to on-premises or hybrid deployment, while SaaS pricing is also offered. Support and professional services are included in the licensing cost, and Microsoft licensing is not required.

There is no fixed price to compare across deployments, so this is better suited to buyers prepared to discuss their contact center requirements with Eleveo than to teams choosing from transparent, self-serve tiers. No seat or recording quota is stated. The page offers a request-pricing option rather than a published trial or renewal term.

Platforms

Eleveo Call Recording is available on the web. Deployment can be on-premises, hybrid, or cloud, so the platform choice does not limit buyers to a single hosting model.

Who it's for

Eleveo is aimed at contact center leadership focused on compliance, agent performance, training, and customer experience. It is a particularly natural fit when an organization needs multi-channel capture, retrieval, coaching, and personal-data controls in one contact-center workflow. Buyers prioritizing a published price or a narrower voice-recording requirement may find the custom engagement less suitable.

Pros and cons

• Pro: Captures calls, screen activity, email, chat, and text messages, supporting reviews across multiple interaction types.
• Pro: Anonymization, extraction, deletion, audit, and lifecycle tools address compliance-related data handling.
• Pro: On-premises, hybrid, and cloud options let buyers consider different deployment models.
• Pro: Support and professional services are included in licensing cost, and Microsoft licensing is not required.
• Con: Custom pricing requires a sales discussion, making quick budget comparisons harder.
• Con: Auto Pause and Resume depends on teams specifying the applications or websites that should pause recording.

Alternatives

Compare other options in Call Recording Software. Consider Smarsh Call Recording and Analytics if Android or iOS platforms matter; it uses a demo and sales quote. CallCabinet is another paid option with self-hosted and web platforms.

Dubber is worth considering for Microsoft Teams recording, with voice, video, and chat recording and scalable secure storage; flexible monthly and annual subscriptions are described, with trial plans available on request. Eckoh Secure Call Recording offers self-hosted and web platforms, with a demo request for buyers evaluating it.

Numonix IXCloud may suit buyers who want to compare enterprise and business plans and have free-plan and free-trial options. NUSO Connect Recorder is a self-hosted or web alternative with pricing by request and a demo. Soteria Teams Compliance is another paid web option. Touch Call Recording offers a custom service priced by activated recording channel and user, with a one-time setup fee and retention choices.

Verdict

Choose Eleveo if your contact center needs broad interaction capture, coaching and review workflows, and data-management controls across flexible deployment models. Its principal advantage is the combination of operational review and compliance-oriented recording; its main drawback is that custom pricing makes cost and plan comparison a sales-led process.