No. 9 of 25 ·Call Recording Software

NICE NTR-X

Web · Self-hosted

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

NICE NTR-X is ranked #9 of 25 in call recording software on Freedom251. It runs on Self-hosted, Web.

NICE NTR-X plans and pricing

All plans

NICE Compliance Recording (NTR-X) Not published Pricing not listed; contact NICE Actimize for a tailored solution niceactimize.com · 4 Oct 2026

Compared on call recording software

Call transcription: Yes
Searchable archive: Yes

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The record

Purpose: NTR-X is an omnichannel compliance recording and assurance solution for capturing and managing regulated employee communications.
Communication types: The solution captures traditional, unified, and mobile communications, including voice, video, chat, and document sharing.
Central management: NTR-X provides a centralized interface for managing a global recording estate.
System assurance: Automated tests can cover network, gateway, PBX, recording, audio quality, archiving, and media and metadata retention, with real-time alerts for issues.
Retention controls: Granular business rules manage historic and future data by asset class, region, business line, and user group.
Litigation holds: The page says bulk litigation holds can support up to 6 million holds per day.
Integrations: The page names Microsoft Teams, Zoom, mobile communication channels, WhatsApp, and WeChat as supported communication sources.
Transcription and indexing: Built-in trader voice transcription converts voice to text, and ingested data is cleaned, normalized, and indexed for analysis.
Deployment: NICE describes NTR-X as cloud-ready; a NICE Actimize announcement states it can be deployed as a cloud or on-premise solution.
API integration: NICE says NTR-X has open APIs for integration with upstream and downstream applications, including real-time alerting and actionable intelligence.
Security: Actimize’s cloud security policy describes safeguards for confidentiality, integrity, and availability of customer content and says the policy does not apply to trial, beta, evaluation, or free cloud services.
Assurance and support: NICE invites financial institutions to contact it to discuss tailoring the communication compliance solutions to their needs.
Intended users: NICE presents NTR-X for financial institutions that need to monitor and manage regulated employee communications and meet global compliance requirements.

Where it ranks on Freedom251

Best Call Recording Software in 2026#9 of 25

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Sources

niceactimize.com/financial-markets-compliance/communicat· checked 4 Oct 2026
niceactimize.com/press-releases/nice-launches-ntr-x-comp· checked 4 Oct 2026
niceactimize.com/terms-and-conditions/cloud-security-pol· checked 4 Oct 2026