NUSO Connect Recorder captures calls and other contacts for compliance and operational oversight, whether used in a contact center or elsewhere. It serves business recording needs such as dispatching systems and trading turrets. Automated transcription and sentiment analysis are available for recorded calls, while tags and comments help users find recordings and prepare audits. A browser-based playback station supports searching, downloading, and playing files. Deployments can be cloud, on-premise, or hybrid, with recordings kept in the operator’s country and retention configurable from hours to years. Listed safeguards include end-to-end encryption, role-based access, and two-factor authentication. Integrations include unified communications platforms, Microsoft Teams, and Zoom; NUSO says the product is Teams-certified and supports automatic, policy-based recording there. The solution is designed to support HIPAA, MiFID 2, and GDPR. It is paid, with pricing available on request; a demo is offered. NUSO says partner and customer support is available by phone anytime at no extra cost.
Who it is for
It suits organizations that need call recording for contact centers, dispatching systems, or trading turrets, especially where configurable retention and searchable playback matter. Teams users may value its stated Teams certification and policy-based recording.
What is good
- Transcription and sentiment analysis for recorded calls
- Search, download, and play files in a browser
- Retention configurable from hours to years
- Cloud, on-premise, and hybrid deployment options
- NUSO says phone support is available anytime at no extra cost
What to know first
- Pricing is available only on request
- No price is listed
Verdict
NUSO Connect Recorder combines recording, searchable playback, transcription, and configurable retention across several deployment options. Buyers will need to request pricing to assess its cost.
Get started with NUSO Connect Recorder
- Visit https://www.nuso.cloud/product/contact-center/connect-recorder.
- Request pricing or arrange a demo with NUSO.
- Choose a cloud, on-premise, or hybrid deployment configuration.
- Set recording retention for a period from hours to years.
- Use the browser-accessible playback station to search, download, and play recordings.
Questions about NUSO Connect Recorder
How much does NUSO Connect Recorder cost?
Pricing is available by request. A demo is offered.
What deployment options are available?
The product can be deployed in cloud, on-premise, or hybrid configurations.
Does it support Microsoft Teams?
NUSO says Connect Recorder is certified for Microsoft Teams and supports automatic, policy-based call recording in Teams.
Can users search recordings?
Yes. A browser-accessible playback station lets users search, download, and play recorded files.
What regulations is the solution designed to support?
The product page cites HIPAA, MiFID 2, and GDPR.
What support does NUSO provide?
NUSO says partner and customer support is available by phone anytime at no extra cost.
NUSO Connect Recorder plans and pricing
All plansCompared on call recording software
- Call transcription
- Yes
- Searchable archive
- Yes
- Consent controls
- Yes
