No. 8 of 25 ·Call Recording Software

NICE Engage

Self-hosted

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely0 of 6 device platforms
DocumentedPlans, terms and facts published

NICE Engage is ranked #8 of 25 in call recording software on Freedom251. It runs on Self-hosted.

Compared on call recording software

Searchable archive: Yes
AI call summaries: Yes

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The record

Purpose: NiCE Recording Management captures, stores, and manages interactions to support compliance, quality review, and visibility.
Channels: The product records voice, digital, and screen interactions across contact center and back-office environments.
AI insights: Recorded interactions can provide real-time guidance, summaries, and performance insights.
Compliance controls: Automated policies manage retention, deletion, redaction, and interaction lifecycle across historical and live interactions.
Integrations: Engagement Hub supports recording and AI access across third-party ACD, UCaaS, and CRM systems.
Historical recordings: Historical recordings can be ingested and governed alongside new interactions on one platform.
Capture modes: NiCE supports real-time capture and store-and-forward ingestion models.
Encryption: The product page states that data is encrypted in transit and at rest with enterprise-grade security controls.
Deployment: NiCE supports on-premises recording with the NiCE Engage recording system, alongside hybrid and cloud deployment models.
Amazon Connect: NiCE Engage is integrated with Amazon Connect and supports real-time voice and screen recording, monitoring, and analytics for that integration.
Microsoft Teams: NiCE Engage Recording for Microsoft Teams provides recording coverage for Teams-based communications.
Support: NiCE describes CXsuccess services including onboarding, implementation, education, technical services, and business consulting.
Pricing: The NICE product page directs buyers to request a quote and does not state a standalone NiCE Engage price.
Company: NiCE says its platforms are trusted by organizations in more than 150 countries worldwide.

Where it ranks on Freedom251

Best Call Recording Software in 2026#8 of 25

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Sources

nice.com/products/recording-management· checked 7 Oct 2026
nice.com/partners/nice-solutions-for-amazon-conn· checked 7 Oct 2026
nice.com/resources/microsoft-teams-with-nice-eng· checked 7 Oct 2026
nice.com/services/customer-support· checked 7 Oct 2026
nice.com/company/about-us· checked 7 Oct 2026