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QVOICE Platform Contact Center
What QVOICE Platform Contact Center is
QVOICE Platform Contact Center is a paid communications platform for organizations ranging from 5 to 5,000 users. It supports Android, iOS, web, and API access, combining inbound calling, outbound dialing, workforce management, and omnichannel engagement. Contact Centre features include analytics, reporting, queue management, agent performance tracking, call monitoring, coaching, and skill-based routing. CX Engagement adds an inbox for live chat, WhatsApp Business, Facebook Messenger, Instagram Direct, email ticketing, and SMS/MMS campaigns. Predictive, preview, and progressive dialers support campaigns, lead prioritization, and compliance tools. AI voice agents handle routine inquiries, qualify leads, schedule appointments, support multiple languages, and transfer calls to human agents. CRM integrations include Salesforce, HubSpot, Zendesk, Zoho, and Odoo. A free 30-day trial provides full access without a credit card.
Who it suits
It suits businesses needing calling, digital channels, workforce tools, and CRM connections across teams. The stated scale covers organizations from five to 5,000 users.
What it does well
- Inbound and outbound calling
- Omnichannel inbox and messaging channels
- Predictive, preview, and progressive dialers
- AI voice agents support multiple languages
- 30-day full-access trial
What to know first
- No free plan is listed
- AI Agents include 120 minutes
- AI Agents overage rates apply
- Plans are priced per user or agent
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Cloud Phone System | $25 CAD per user/month; save 20% annually: $20 CAD/month · Per user · Unlimited calling Canada & USA · 500-person video meetings | $25 a month |
| Contact Centre | $55 CAD per user/month; save 20% annually: $44 CAD/month · Per user · Includes Cloud Phone System features | $55 a month |
| CX Engagement | $75 CAD per user/month; save 20% annually: $60 CAD/month · Per user · Includes Contact Centre features | $75 a month |
| AI Agents | $20 CAD per agent/month · Per agent · 120 minutes included · Overage rates apply · Add-on to any plan | $20 a month |
As qvoice.ai lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
QVOICE brings telephony, digital messaging, dialers, workforce management, and AI agents into one platform. Its 30-day trial allows evaluation before choosing paid per-user or per-agent plans.
Facts from QVOICE Platform Contact Center's own pages
- AI agents
- AI agents are described as voice assistants that can handle routine inquiries, qualify leads, schedule appointments, support multiple languages, and hand calls off to human agents. · qvoice.ai, 11 Oct 2026
- Calling
- The Cloud Phone System lists unlimited calling in Canada and the USA and more than 80 telephony features. · qvoice.ai, 11 Oct 2026
- Contact center
- The Contact Centre plan includes inbound and outbound call centre features, analytics and reporting, queue management, agent performance tracking, call monitoring and coaching, and skill-based routing. · qvoice.ai, 11 Oct 2026
- CRM integrations
- The site names Salesforce, HubSpot, Zendesk, Zoho, and Odoo integrations and says they support functions such as call logging, contact management, and ticket integration. · qvoice.ai, 11 Oct 2026
- Data centers
- QVOICE says it is a Canadian company with Toronto data centers and geo-redundant deployment across Canada and the USA. · qvoice.ai, 11 Oct 2026
- Developer integrations
- The platform lists REST APIs, webhooks, real-time events, and an embeddable softphone for custom integrations. · qvoice.ai, 11 Oct 2026
- Dialers
- The site lists predictive, preview, and progressive dialing, campaign management, lead prioritisation, and compliance tools. · qvoice.ai, 11 Oct 2026
- Digital channel scope
- omnichannel · qvoice.ai, 22 Sept 2026
- Free plan
- No · qvoice.ai, 22 Sept 2026
- Inbound calling
- Yes · qvoice.ai, 22 Sept 2026
- Intended users
- The site says the platform scales from 5 to 5,000 users and presents it for businesses ranging from small companies to enterprises. · qvoice.ai, 11 Oct 2026
- Omnichannel
- The CX Engagement features list includes an omnichannel inbox, website live chat, WhatsApp Business API, Facebook Messenger, Instagram Direct messages, email ticketing, and SMS/MMS campaigns. · qvoice.ai, 11 Oct 2026
- Outbound dialer
- Yes · qvoice.ai, 22 Sept 2026
- Reliability
- The site states a 99.99% uptime commitment and data recovery in under one hour. · qvoice.ai, 11 Oct 2026
- Security
- The site describes WebRTC secure encryption, built-in threat protection, passwordless SSO authentication, and advanced monitoring. · qvoice.ai, 11 Oct 2026
- Support
- The site advertises 24/7 support and a support response time under 15 minutes. · qvoice.ai, 11 Oct 2026
- Trial
- The site offers a free 30-day trial with no credit card required, full access to all features, and cancellation at any time. · qvoice.ai, 11 Oct 2026
- Workforce management
- Yes · qvoice.ai, 22 Sept 2026
Where QVOICE Platform Contact Center stands on Freedom251
- Call Center Software#47 of 122