Avaya Experience Platform is ranked #22 of 126 in call center software on Freedom251, made by Avaya Experience Platform (Morristown, New Jersey, United States). There is no free plan. Paid plans start at $48/mo.
Avaya Experience Platform plans and pricing
All plansDigital $48/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term; additional charges may apply base Unlimited email, chat, and text messaging · Bring your own digital channel and chatbot · AI-powered self-service and intelligent routing ccaas.avaya.com · 23 Sept 2026
Voice $83/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term. Inbound and outbound voice · AI-powered self-service and intelligent routing · Call and screen recording and quality management ccaas.avaya.com · 23 Sept 2026
All Media $125/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term. Includes Digital and Voice capabilities · Blended media to serve inquiries simultaneously · Workforce engagement for performance and compliance ccaas.avaya.com · 23 Sept 2026
Compared on call center software
- Free plan
- No
- Paid from
- $48/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
- Workforce management
- Yes
