Freedom251 › Call Center Software
Call Center Studio
What Call Center Studio is
Call Center Studio is an AI-powered cloud contact center for operating voice and messaging channels from one screen. It supports inbound and outbound calls, SMS, email, web chat, and app chat, with intelligent call distribution to suitable agents. The platform includes an IVR builder, cloud dialer, workforce management, and real-time or historical reporting for chat, voice, or both, depending on the package. Its AI Power Pack lists voice bots, chat bots, CX Insights, agent assist, accent neutralization, an AI avatar, and AI chat suggestions. Integrations include Freshdesk, SAP c4c, Zoho Desk, ServiceNow, HubSpot, Power BI, Pipedrive, Zendesk, Facebook Messenger, Telegram, WhatsApp, and Dialogflow. APIs connect CRM and ERP applications and support custom integrations, click to call, screen pop-ups, and consolidated reporting. The service is available through web and API access. Pricing is on request, with usage-based payment plans described by the company. A free trial and guided live demo are advertised.
Who it suits
Call Center Studio suits small and medium businesses, enterprises, and BPO operations needing voice, chat, workforce, reporting, or AI contact-center tools. Its integrations and APIs also fit teams connecting CRM and ERP systems.
What it does well
- Inbound and outbound calling
- Omnichannel messaging support
- Intelligent call distribution
- Real-time and historical reporting
- Free trial and guided demo
What to know first
- No free plan
- Pricing is on request
- Some features depend on package
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Chat-Only | Chat interaction reporting · SMS, Facebook Messenger, WhatsApp, Telegram, Instagram DM, and Viber integration · Web chat and app chat with live translation · Email integration · Quality evaluation · Interactive Chat Response | On request |
| Voice-Only | Inbound and outbound voice communication · Cloud dialer · Interactive Voice Response with Click2Connect · Real-time and historical reporting | On request |
| Multi-Channel | Inbound and outbound voice communication · Cloud dialer and IVR · Voice and chat reporting · Messaging platform integrations · Web chat and app chat with live translation · Email integration | On request |
| AI Power Pack | Voice bots · Chat bots · CX Insights · Agent Assist · Accent Neutralization · AI Avatar and chatbots | On request |
| Basic Plan — Chat-Only | chat channels only · quote required | On request |
| AI Navigator — AI Power Pack | AI voice and chat features · quote required | On request |
| Essential — Voice-Only | inbound and outbound voice · quote required | On request |
| Comprehensive — Multi-Channel | voice and chat · quote required | On request |
As callcenterstudio.com lists them, read 23 Sept 2026. The maker's own page has the final word.
Verdict
Call Center Studio covers voice, messaging, routing, reporting, and optional AI capabilities in a cloud platform. Prospective users should request package pricing and confirm which channels and reports they need.
Facts from Call Center Studio's own pages
- AI features
- The AI Power Pack lists voice bots, chat bots, CX Insights, agent assist, accent neutralization, AI avatar, and AI chat suggestions. · callcenterstudio.com, 11 Oct 2026
- API
- The APIs connect CRM and ERP applications and support custom integrations, click to call, screen pop-ups, and consolidated reporting. · callcenterstudio.com, 11 Oct 2026
- Channels
- The platform supports inbound and outbound calls and omnichannel messaging, including SMS, email, web chat, and app chat. · callcenterstudio.com, 11 Oct 2026
- Digital channel scope
- omnichannel · callcenterstudio.com, 23 Sept 2026
- Free plan
- No · callcenterstudio.com, 23 Sept 2026
- Inbound calling
- Yes · callcenterstudio.com, 23 Sept 2026
- Integrations
- The maker lists integrations including Freshdesk, SAP c4c, Zoho Desk, ServiceNow, HubSpot, Power BI, Pipedrive, Zendesk, Facebook Messenger, Telegram, WhatsApp, and Dialogflow. · callcenterstudio.com, 11 Oct 2026
- Intended users
- The maker presents solutions for small and medium businesses, enterprises, and BPO or outsourcing operations, as well as multiple industries. · callcenterstudio.com, 11 Oct 2026
- IVR builder
- Yes · callcenterstudio.com, 23 Sept 2026
- Outbound dialer
- Yes · callcenterstudio.com, 23 Sept 2026
- Product
- Call Center Studio describes itself as an AI-powered cloud contact center for managing operations from one screen. · callcenterstudio.com, 11 Oct 2026
- Reporting
- The plans include real-time and historical reporting for chat, voice, or both depending on the package. · callcenterstudio.com, 11 Oct 2026
- Routing
- Its inbound call handling includes intelligent call distribution to connect callers with suitable agents. · callcenterstudio.com, 11 Oct 2026
- Security
- The homepage says the company has ISO licenses and a 24/7 security team, and that it uses advanced encryption and fraud detection technologies. · callcenterstudio.com, 11 Oct 2026
- Support
- The support page offers a support portal, knowledgebase, ticketing, helpdesk chat, user manual, phone, chat widget, and email contact. · callcenterstudio.com, 11 Oct 2026
- Trial or demo
- The site advertises a free trial and a free live guided demo, but gives no trial duration on the pages reviewed. · callcenterstudio.com, 11 Oct 2026
- Usage pricing
- The homepage says payment plans charge customers only for what they have actually used. · callcenterstudio.com, 11 Oct 2026
- Workforce management
- Yes · callcenterstudio.com, 23 Sept 2026
Where Call Center Studio stands on Freedom251
- Call Center Software#52 of 122